Anderson Ford Lincoln

I have a difficult time doing this survey, as our innitial visit ended horribly! The sales manager (Kyle) was so unprofessional I swore I would never do any business with Anderson Ford again. When we innitial visit ended horribly! The sales manager (Kyle) was so unprofessional I swore I would never do any business with Anderson Ford again. When we went to sign our financial papers there was a descrepancy with the price that Kyle quoted us the previous evening and the price they were giving us then. After 2 hours of waiting Kyle came back to say he had quoted us the wrong vehicle (although we had only looked at the ONE Explorer on your lot)Now, we were trading in a vehicle that he was already offering us $1400 below blue book--so we came down to a $400 difference. Instead of making up that difference in the trade in, he was willing to let us walk. So we did. As we were walking out of the showroom--he violently kicked the door to the financial office. Wow!! Now I would not want that kind of a person representing Anderson Ford--especially at a brand new location!! When my husband went back to make sure that we had not signed anything holding us to the Explorer, the financial lady said she would give us the $400 and lower our interest rate. We truly wanted nothing from your company at this point. It was such an awful experience I wouldn't wish it on my worst enemy. Not a way to encourage future business. Now-- after the purchase-- Seth has been and always was a pleasure to work with. I felt sorry for him having to work for such an immature embarassing sales manager.Seth remained professional throughout the entire process. We have had to return to Anderson and were met by Seth and Ray who both were a pleasure to do business with. Ray apologized for the bad experience that we had had up until this point. Ray treated us like a customer not like a child who didn't get his way. We are previous Ford owners and this really has put a sour taste in our mouth. We debated about how to respond to this survey as we still have kinks to work out with the new Explorer. I would hope that Anderson Ford would act professionally in our future dealings. We would love to speak to the owners of Anderson Ford personally. Sean and Barb Stanczyk More

I have previous expereince buying a vehicle from Anderson Ford. This was a great expereince in the past. I also have had great service on that vehicle. Anderson Ford is still my #1 choice for service an Ford. This was a great expereince in the past. I also have had great service on that vehicle. Anderson Ford is still my #1 choice for service and new car sales. I will return to purchase my next vehicle. More

You definitely need to work with Lee if you go into Anderson Ford. She is great to work with. We were very happy that we got to deal with her. Anderson Ford. She is great to work with. We were very happy that we got to deal with her. More

I visited Anderson because they had the truck I wanted. I bought from Anderson because I felt respected. Their price was good. Their in-house deli was good. Their set-price policy was refreshing and fair. Th bought from Anderson because I felt respected. Their price was good. Their in-house deli was good. Their set-price policy was refreshing and fair. The various department representatives were each knowledgable and competant. I was properly trained on my new truck and with the new electronic gizmos, that is important. I felt the process took a little longer than it should have but there were some new people in the management chain. I never felt uncomfortable and the mood of the dealership was always happy and upbeat. As I remember, the final paperwork was slightly better priced than what I had agreed to. A pleasent surprise. In the next year I will buy a gas miser for running around town. I will buy it from Ben. More

Javier was great to deal with, made everything seem so easy. Was very honest with us. Mike worked very hard to get the loan to how we wanted it. They did not give up! Good guys, great place. Glad we went easy. Was very honest with us. Mike worked very hard to get the loan to how we wanted it. They did not give up! Good guys, great place. Glad we went there!! More

Went to Lincoln to drive this car I had seen advertised. It said it was reduced. Adam just left when I pulled up, another salesman helped me in the meantime. I asked why it was reduced, I couldn't get an am It said it was reduced. Adam just left when I pulled up, another salesman helped me in the meantime. I asked why it was reduced, I couldn't get an amswer, except, you'll have to talk to Adam about that. Test drove the vehicle and from the start was a terrible howling, gringing noise like the rearend was going out or it was stuck in 4x4. Salesman just sat in silence while I mentioned this. I wasted a day and gas going down there, when any reputable dealer would have mentioned any defects on the advertised page. More

John Voitus was very helpful in helping us select our used car. We really appreciated seeing the flipchart because it laid out the clear intentions of the company. I was really surprised to see them ackn used car. We really appreciated seeing the flipchart because it laid out the clear intentions of the company. I was really surprised to see them acknowledge why most customers hate the car buying experience, and it was related to the haggling of prices. So true. Thankfully, it wasn't that way. We knew we were getting a great deal because we had been looking at used cars for TWO weeks straight, and it was exhausting trying to find quality used cars that were not salvaged, dirty, had decent mileage; etc. There were a few minor things I would've wanted differently, but they were minor, and it had to do with the car features, not the wear and tear or service, which were great. If you get a car, I would highly recommend going through John. If you do, tell him I sent you. Best Regards, Paul North More

Javier did a great job of answering my questions without being pushy from the first time I contacted him until the sale was final. I appreciated having the final price up front and not having to negotiate t being pushy from the first time I contacted him until the sale was final. I appreciated having the final price up front and not having to negotiate the price. More

i was surprised to see the flip chart, we're using that i was surprised to see the flip chart, we're using that style of presentation at my company too. i didn't mind the "established" price except there w i was surprised to see the flip chart, we're using that style of presentation at my company too. i didn't mind the "established" price except there was an additional cost added. plus, how about securing the "2nd" set of keys? another additional cost! Over all, i am pleased with the process, john understood my suggestion for us to get outside and look at the inventory which was in my stated $ range and i knew my wife's patience wasn't going to last very long. More

I stopped in to trade in my three year old Fusion and lease a new Mazda I saw online. Car was not on the lot, but I drove away with my new Mazda before dinner. Amazing service and willingness to work on lease a new Mazda I saw online. Car was not on the lot, but I drove away with my new Mazda before dinner. Amazing service and willingness to work on price. More