Anderson Chrysler Dodge Jeep Ram
Rockford, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Very helpful and accommodating We are very pleased with our experience at Anderson! Everyone was so helpful and so very friendly!! Sue Mounts was especially accommodating, as well a We are very pleased with our experience at Anderson! Everyone was so helpful and so very friendly!! Sue Mounts was especially accommodating, as well as Chad Anderson. They made an otherwise stressful situation very pleasant. Keith McCoy explained all the paperwork and all the specifics, we left with no questions...and are very happy with our purchase!! Thanks Toni Burkel More
Customer Service I would like to thank Mr. Anderson and Mr. Williams for their prompt and personal attention addressing concerns that I had with regards to a recent vi I would like to thank Mr. Anderson and Mr. Williams for their prompt and personal attention addressing concerns that I had with regards to a recent visit to the service department. They both took the time to personally meet with me. This says a lot about the integrity and service Anderson Dodge strives to provide to our community. I look forward to being able to write further positive reviews on my future experiences. More
Issue resolved We have purchased our last 4 vehicles from Anderson and have been a loyal customer since 2003. I recently had an issue with the service department and We have purchased our last 4 vehicles from Anderson and have been a loyal customer since 2003. I recently had an issue with the service department and brought it to the attention of Bob and Jamison. I would like to say thank you to both Bob and Jamison for not only addressing and fixing the issue in a quick and friendly fashion, getting my car repaired correctly in a timely fashion and restoring my faith and trust back in Anderson. You both are a big part of the reason we will continue to be loyal customers! More
great aervice Nick Durick was a very insightful, helpful and friendly salesman. He was straight forward with what would be best for me and did not try to persuade m Nick Durick was a very insightful, helpful and friendly salesman. He was straight forward with what would be best for me and did not try to persuade me into buying a higher prices car. I was very satisfied with the service and my jeep! More
Saleman Nick was very friendly. Told him what I wanted and got it. Was not pressured to buy anything else.. My credit was not the best but not the worst eithe Nick was very friendly. Told him what I wanted and got it. Was not pressured to buy anything else.. My credit was not the best but not the worst either and they got me financed More
Hassle free friendly car buying! Won't go anywhere else! Nick helped us find the perfect vehicle that fit all our needs and was well within our price range. Hassle free!! Won't go anywhere else! Nick helped us find the perfect vehicle that fit all our needs and was well within our price range. Hassle free!! More
Terrible service department We have purchased a new Jeep wrangler and 2011 ram 3500 from this dealership within 12 month period. The same Sales department was great to deal with We have purchased a new Jeep wrangler and 2011 ram 3500 from this dealership within 12 month period. The same Sales department was great to deal with but when it came to service they have no idea what's going on. So my ram lost power and i dropped it off for the day so they could clean the turbo. 2 hour procedure but you need to leave there for entire day. I picked it up that evening and before I left parking lot lost power again. They couldn't even spare few minutes to test drive after clearing codes. So brought it back for turbo replacement. They have it another day to replace and in process break my air conditioning. That took another week to get parts in. Total repair time 6 days without my work truck. I'm glad I spent 40k on reliable truck. Was advised that my deductible would be waived for the ac mistake. Like it should have even been a question. So today I'm plowing snow and my turbo that is 3 months old starts whistling. I stopped in to ask and the solution was drop it off for another 12 hours so they can look. That's when I walked away. Called my regular mechanic and asked his opinion and his solution was give it few days it's probably dirty from all the hard driving should clear itself out. My question is why should I leave it there when a simple answer could have eased my mind. Also forgot to mention was a advised by service that I may have been sold the wrong warranty. I bought 4 year unlimited mileage and later found out that if you use vehicle for commercial use and don't upgrade warranty then major issues over 5k may not be covered. If your going to this business make sure you question everything and find a different place to repair your vehicle unless you don't mind making several trips for one repair. More
Honest and no pressure If you want to go to a salesman who just wants to sell you a car, go somewhere else. If you want a salesman that actually cares and wants the best for If you want to go to a salesman who just wants to sell you a car, go somewhere else. If you want a salesman that actually cares and wants the best for each customer and their situation, go to Nick. Will never buy a vehicle from someone else. More
Great Experience! I have purchased two vehicles from Nick and have always had a wonderful experience. He was very knowledgeable about the vehicles and very understandin I have purchased two vehicles from Nick and have always had a wonderful experience. He was very knowledgeable about the vehicles and very understanding of my needs and wants. He never pressured me into trying to go above my comfort zone with price and I would definitely send people to him for a vehicle purchase. Great salesman! More
Character From the sales people to the upper management Anderson Dodge is a great dealership full of great honest people. Our purchase was hassle free and when From the sales people to the upper management Anderson Dodge is a great dealership full of great honest people. Our purchase was hassle free and when we had a small warranty problem the staff in the service department handled everything with ease!! I will buy again from this great dealership. More