Anderson Buick GMC of Hunt Valley | Page 21

Purchased a used GMC 2500... then *another* used GMC 2500. I created a problem, but Ron and the whole team were extremely generous and helpful in making it right. I cannot thank Ron enough for helping 2500. I created a problem, but Ron and the whole team were extremely generous and helpful in making it right. I cannot thank Ron enough for helping me out of a jam of my own making. I ended up with a great truck. The whole team lived up to their promise of providing good customer service. More

I did not have a good experience. The financial department is a MESS. They couldn't fit me in to sign my lease when I was there to purchase so I had to go back the next day. It was a rushed and hur department is a MESS. They couldn't fit me in to sign my lease when I was there to purchase so I had to go back the next day. It was a rushed and hurried process. About a month later I initiated contact because I hadn't received any paperwork in the mail from GMC. Once I was able to connect with the finance manager, he couldn't give me a straight explanation but told me I need to go back in and sign a new lease. At that time he also told me a payment would be waived. When I went and signed the new lease on 8/14, he put the original date of the first lease on the paperwork. Then told me I owe 2 months payments for August and September, which I gave him and asked him to put in writing and sign. GMC contacted me in September to tell me I owed my lease payment. When I contacted the finance manager again he told me yes I owe September and said the two months I gave him were for July and August. I asked why he didn't collect my first month payment in July when I signed the first lease and he didn't have any explanation for any of it. I was also told by the sales person that they couldn't find the spare key for my car and that he is looking for it because if he can't find it, he will be responsible for the cost of it. Needless to say, I still don't have the spare key and I've had the car for almost 3 months. I will not use this dealership again. More

Poor communication, unprofessional, and liars. Caught in the act and when confronted, the finance manager hung up on me. I would avoid this dealership at all costs. the act and when confronted, the finance manager hung up on me. I would avoid this dealership at all costs. More

visit sales They actually let me take the truck home,so glad found some issues concerns riding on the highway you had to turn the wheel to the right slightly to k They actually let me take the truck home,so glad found some issues concerns riding on the highway you had to turn the wheel to the right slightly to keep it straight they did xx the alignment and said it was okay not sure why the truck reacted like that.The sales associate kept telling us he was waiting on the manager to talk to us about price,finally he did come out about 1 hr 30mins later with the wrong asking price for the vehicle (his words they must have updated the priceyou didn't see that in the last hr 1/2).So my wife who was very uncomfortable siting in this dealership felt like we put our self's in harm way and no sure they even know whats going on.The sad thing was the only other people in the building were employees,not sure what the manager was doing(maybe surfing the net about boats)while we were setting in the waiting room.Felt sorry for the salesperson we were all setting there gloves and masks waiting on this manager xxx P.S My wife said she was so glad we didn't make that purchase she didn't have a good feeling! , More

Manager needs wprk Manager was very disrespectful and didn’t appreciate me as a person, just another body. I’ve bought three trucks from Anderson but no more, the manag Manager was very disrespectful and didn’t appreciate me as a person, just another body. I’ve bought three trucks from Anderson but no more, the manager was very cold in his approach and not appreciative when I spent an extra 2500 for extra warranty and accessories..If I had it to do over again I would of not bought the truck there probably should of walked away and found another dealer or manager that cared. More