Ancira Kia

We bought a 2011 KIA Sorento about a year ago , beautiful SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, s SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, so we had it towed to Ancira, they couldnt find nothing wrong with it, so we got it back. A week or so it did it again, snd towed it again, so they found some faulty switch on brake pedal bad, a few months later here we go again, it would not crank over, towed again, they cannot find anything wrong,picked it up a few days later again, again, and again, this has continued on for months now, they say this is the only KIA in the country that has this problem, uh huh!!! thats why the tow truck driver said to us , do you know how many KIA's i have towed and told us you should see my log. but they cannot find any problems at all, we have been digusted from this inconvenience, and cannot apply the lemon law because we cannot prove it is the same problem, and because it mysteriously starts every time at the dealership, even though it takes a few days for them to call us, we were even told to go to another KIA dealership to have it checked, that was their solution???are you kidding me???,.bad thing about this we have only been contacted once about this problem from upper management, which was just recently, they really care... so now our solution is to get rid of this vehicle that has little to no equity and buy a AMERICAN made SUV , We will never ever buy a KIA or anything from Ancira that for sure,i will continue to contact someone from corporate on this, so i give Ancira a bad rating. More

I bought my new Kia Soul in February and although I was happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management b happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management became aware of these issues though they went above and beyond to rectify any and all concerns that I have had. Jerry Jewell, internet sales, took ownership of the resolution and impressed me with his continuous follow-up even though he was not my purchase salesman. Also Javier Gomez, service department manager, called me personally to offer his assistance in the future. Two things are clear to me at this point. They are in these management positions because of their ability to take care of their customers and secondly that they are truely interested in retaining my future business. I highly recommend if anyone is interested in purchasing a KIA that they consider Ancira KIA and Jerry Jewell. I look forward to the assistance offered by Javier Gomez as I schedule any future routine service. More

I bought a new car from them and after agreeing on a sale price went to the finance office where I specifically told the finance officer I did not want anything else added to the price of the car he still ma price went to the finance office where I specifically told the finance officer I did not want anything else added to the price of the car he still managed to add on $ 1500.00 of a useless fabric protection and confused us when we inquired about the change in the price of the car and we signed the papers under false pretenses!. This totally turned what had been a very pleasant car buying experience into a nightmare. i would not recommend anyone buying from Ancira again! Buyer beware of the price changes to your agreed price after the sale I recieved a check from Ancira for $1495.00. I consider the matter closed. More

Joe, Patrick and the manager, Gary went out of their way to find the exact vehicle we wanted. The one we wanted sold just before we arrived and they searched for and found an identical car. Great service, to find the exact vehicle we wanted. The one we wanted sold just before we arrived and they searched for and found an identical car. Great service, professional, friendly and an excellent experience. More

I took my nearly 6-year-old KIA Amanti to Ancira KIA in 12/10 after Goodyear advised me that the suspension system was already going bad and said although the 5 year warranty had recently expired, the deal 12/10 after Goodyear advised me that the suspension system was already going bad and said although the 5 year warranty had recently expired, the dealership should by all rights comp the repairs, based on the low mileage (less than 60k). Goodyear gave me a written estimate citing the needed repairwork, and I took it to Ancira KIA, per their advice. I delivered the repair estimate to KIA and explained that Goodyear had told me to go there first, to see if Ancira would get the needed repairs done at no additional expense. The service center at Ancira KIA kept my car for 3 full days before I was finally informed that NONE of the repairs would be covered-- AND tben Ancira charged me nearly a hundred dollars-- for nothing more than the privilege of being without my car for half of my work week. Obviously, had I known Ancira KIA would not stand behind their product-- the car they sold me-- I would never have bought a KIA. Had I known they were going to charge me $100 and refuse to do any of the needed repairs Goodyear had already identified, I would have saved my money and put it towards getting the repairs done at Goodyear. I was utterly disgusted by the callous disregard Ancira KIA demonstrated and will NEVER go back there, not for service nor sales! More