Anchor Subaru

From day 1 Anchor has dropped the ball with my sale. While I feel I got a good price on the car and I'm happy with the vehicle itself, the follow through on both the service and sales end has been sever While I feel I got a good price on the car and I'm happy with the vehicle itself, the follow through on both the service and sales end has been severely lacking. My specific issues were the following: I ended up going with financing through the dealership, and because of a minor paperwork mistake with book out price, I had to come in twice to sign documents after we had made the deal. In total, I visited the dealership 4 times just to process the paperwork for the car. When I was able to pick up the car, my salesman, Ali, ended up being busy with another customer. Details were missed, the front driver side fog light was cracked and the weather stripping was damaged on the driver side door. Buying a used car, I'm not expecting perfection, wear and tear happens on even the most well tended cars. However, a car system being non-functional is a difficult thing to overlook. Frankly it makes me question the detail to which my car was examined during its reconditioning. To top off, or more accurately, fail to top things off, the car was given to me with 1/4 of a tank of gas. I know that it's only $50, but from my perspective, I just spent $22,000 and it felt very cheap on the part of the dealership. The part needed to repair my WRX had to be special ordered, and upon its arrival I brought the car in. Due to my hectic work schedule, I had to leave the car over night on a Friday. Upon picking it up the next day I was informed that the bill would be $199. The internal repair slip had not been processed and my salesman had not followed through either with me or with the repair team. While I did not pay the bill in the end, it was an uncomfortable conversation to have. When I got the car home, it occurred to me to actually check if the fog light actually worked. Much to my consternation, it did not, forcing me to bring the car back in the next day to have the bulb replace. Anchor again failed to pay attention to detail. My license plate was finally available 21 days after I first went to go purchase the car. I was only informed that the plate was available because I initiated the phone call myself to the dealership. I received 4 apparently automated emails from the Customer Care representative each saying that they attempted to call and wanted to follow up on my recent service. I missed no such calls, nor did I receive any voice mail from the dealership at any time. Yet, when I was needed to sign additional documents or drop off checks, the team managed to find my number without issue. I hope that moving forward Anchor will be taking better care of its customers. I expected better. More

Purchasing my '06 Outback last February was a great experience. The help I've received from my salesman Gladimer and his mgr. Jimmy have been awesome after the sale. They were instrumental in my havi experience. The help I've received from my salesman Gladimer and his mgr. Jimmy have been awesome after the sale. They were instrumental in my having the work performed on this visit on my sunroof, which went out less than 2 months after I purchased it pre-owned. They honored the price, when I came back months later, when I could afford the repair. This is my first Subaru and it won't be my last from Anchor! My fiancee Deb will be in to look when she is ready to trade in her '09 Mitsubishi Outlander on a sporty new Subaru. Maybe a BRZ! We'll see! But she won't be ready for a while, yet. We have a wedding to finish planning and paying for over the next 13 months. More

From state inspections to major services, Anchor Subaru has kept my 2005 Outback XT running like a top. I've moved to E. Greenwich but still travel 25 mi. to Anchor for maintenance. has kept my 2005 Outback XT running like a top. I've moved to E. Greenwich but still travel 25 mi. to Anchor for maintenance. More

Allways a great and speedy oil change, and I could not change my own oil for the price. Unfortunately I had to decline the complimentary car wash due to my schedule, but will take advantage of it next tim change my own oil for the price. Unfortunately I had to decline the complimentary car wash due to my schedule, but will take advantage of it next time. More

I bought my TriBeCa from anchor three years ago . Since them I have moved to Worcester but I will alwaysake the drive to anchor Subaru . The quality of care and work can't be beat. Melissa Landry them I have moved to Worcester but I will alwaysake the drive to anchor Subaru . The quality of care and work can't be beat. Melissa Landry More

I brought my car in for an oil change and there was a recall on the computer module. I also had a coupon for a complimentary vacuum and hand wash. The staff was very nice and also let me know the car was recall on the computer module. I also had a coupon for a complimentary vacuum and hand wash. The staff was very nice and also let me know the car was due for routine maintenance. My car is leased so the first oil change is free and the vacuum and wash were also free which was great. The car was ready in about 1 hour and a staff member backed it out of the service parking lot for me because there was a car parked right behind mine. I liked how they had everything on record (the recall info, etc) and everything was quick and easy. Thanks for the service! More

I brought my vehicle in for service with an idea of what was wrong. The service department quickly verified what the issue was and that it was much worse than I had thought. They quickly ordered the parts n was wrong. The service department quickly verified what the issue was and that it was much worse than I had thought. They quickly ordered the parts needed for the repair. And I received my vehicle back that same day. They kept me informed of the diagnosis and repair until the work was complete. More

The sales person was very quick to help us out, even after the sale. Overall I am happy and would recommend this dealer and my sales person Ali after the sale. Overall I am happy and would recommend this dealer and my sales person Ali More

This is the second Subaru that we have bought from Anchor. We have gotten a great deal both times, and our experience has always been terrific! Anchor. We have gotten a great deal both times, and our experience has always been terrific! More

I got the date and time I wanted for the service appointment. The servicing took a reasonable amount of time to complete. All staff dealt with were very helpful and courteous, they are very plea appointment. The servicing took a reasonable amount of time to complete. All staff dealt with were very helpful and courteous, they are very pleasant people to work with. The price was in line with other dealer fees and best of all, the experience ended with a car wash, I drove off the lot looking like I was driving a new vehicle. More