Anaheim Hyundai

What a SCAM Experience. Have a Hyundai lease. Want to BUY the lease. Hyundai financial says to take it into a Hyundai dealer and they will help you, letter from Hyundai stat Have a Hyundai lease. Want to BUY the lease. Hyundai financial says to take it into a Hyundai dealer and they will help you, letter from Hyundai stating such in possession. Call Ana Hyundai explain, directed to a finance manager and appointment is made. Arrive and ask for finance manager. Directed to the waiting area. 1 hour goes by, we ask what's going on, advised finance manager has left??? This person asks what we need. We tell and explain. He says I can help you. He says let me get the paper work. Returns and asks for the keys to our car ( Didn't understand why) we then observe this guy opening the hood and taking pictures. Went and asked him why, he said its protocol when your returning a vehicle. I asked him if he hear a word of what we described as to why we were there, showed him the letter from Hyundai AGAIN. His response was OK I can help you with that I will be right back. 20 minutes later and over a 1.5 hours of my time he returns and said we will need $1000 dollars to do this transaction. He also said we have to do a complete inspection per his manager, xxx is going on here, I ask him why an inspection, he said ALL RETURNS get inspected. Is it me or is this place a twilight zone? We are TWO hours into this and they haven't heard a word of what we are trying to do. UNBELIEVABLE to say the least. Asked for my keys and he says get this, The car hasn't been inspected yet, we need $1000 paid now to continue. Grabbed my keys and LEFT. Have received no less than 5 texts claiming they negotiated on my behalf down to $300. What kind of SCAM are they running here. The most unprofessional dealership experience EVER. More

Sales Representative was not pushy, enjoyed our visit and we bought a car in only two hours! Thank you Anaheim Hyundai! we bought a car in only two hours! Thank you Anaheim Hyundai! More

I like the place close to me convenient to care for my car tank you car tank you More

The service center is inept and disorganized. My car has been in the service center for nearly 3 weeks and they are not accepting warranty coverage. Im on my third engine in less than 6 years. Th My car has been in the service center for nearly 3 weeks and they are not accepting warranty coverage. Im on my third engine in less than 6 years. They are clueless and dishonest. Stay away from Anaheim Hyundai. More

An extremely disturbing and misleading experience from start to finish My experience at Anaheim Hyundai was one of the most stressful and inappropriate dealership interactions I’ve ever had. I came in start to finish My experience at Anaheim Hyundai was one of the most stressful and inappropriate dealership interactions I’ve ever had. I came in with $1,400 saved and was hoping to finance a car in the $10,000 range. I don’t have perfect credit, but I found a hybrid I liked on CarGurus and was shown as “prequalified,” so I went in feeling cautiously optimistic. After test‑driving the hybrid, the dealership told me I was denied because the car was “not new enough” and didn’t have a warranty. Instead, they pushed me toward a 2023 Hyundai Elantra — not the hybrid Sonata I wanted — priced at $23,000 with a 72‑month term. The financing manager, Jose Ochoa, even told me (accidentally, I assume) that the terms were 36 months, but the contract showed 72. That alone was alarming. I was also told I was receiving “lifetime oil changes” as a gift and that the car included a Karr security system that allowed both me and the dealership to track the vehicle. What I was not told was that these were optional add‑ons costing over $3,500 combined — $1,200 for the extended warranty, $1,500 for the oil changes, and more than $1,000 for the Karr system. None of this was explained during financing. My contract showed an 18.9% APR, a $535 monthly payment, and a total repayment amount of nearly $39,000 for a $23,000 car. I left feeling uneasy but assumed I was lucky to be approved at all. Then things became truly disturbing. I received zero calls from the dealership or any bank for an entire week. I even checked my phone’s spam settings to make sure nothing was blocked. On the 7th day, I finally got one voicemail from the salesperson, Juan. That same day, I received an email from the finance manager stating that my financing had not been approved and that I needed to return the vehicle within 10 days of purchase — meaning I had three days left before they would legally report the car as stolen. When I returned the car, I was told that management and the bank had “called me 20+ times.” This was simply not true. I never received a single call until Juan’s voicemail on day seven. I immediately called back after receiving the email and left an urgent voicemail, but no one responded. Out of fear and embarrassment, I returned the car the next day. My boyfriend tried to bring the vehicle back for me, but they told him I had to come in person — yet they wouldn’t allow him to pick me up in the car. I had to spend $40 on an Uber just to sign the return paperwork. They assured me my $1,400 down payment would be refunded to my card within a few days. It never happened. I called repeatedly and was given conflicting explanations — that a check had been mailed, that a refund had already been issued, that accounting was “working on it.” After 11 days, my boyfriend finally convinced them to let me come in person to pick up a check. The entire ordeal — the misleading financing, the incorrect loan terms, the undisclosed add‑on charges, the false claim about “20+ calls,” the threat of reporting the car stolen, and the chaotic refund process — was deeply disturbing. I left feeling misled, pressured, and completely unsupported. I hope Anaheim Hyundai seriously reevaluates their communication, transparency, and treatment of customers. No one should have to go through what I did. More

Exceptional service at Anaheim Hyundai! The service advisor was extremely helpful and explained everything clearly before working on my vehicle. The whole process was fast, honest, and stre The service advisor was extremely helpful and explained everything clearly before working on my vehicle. The whole process was fast, honest, and stress-free. I will definitely be back for future maintenance! More

Very frustrating experience trying to purchase a vehicle from Daniel. I explained that I live out of state but have business in the area and would be traveling there by the end of the week. I also coordi from Daniel. I explained that I live out of state but have business in the area and would be traveling there by the end of the week. I also coordinated with a coworker to go look at the vehicle on my behalf. I already had financing through my bank, but I was open to other options. Daniel told me he could beat the rate I had received from my bank. I gave him three days to provide me with better financing options, and he said he would get them to me the following morning. I finally received a response that the vehicle had been sold. I understand that vehicles may be sold on a first-come, first-served basis, but I was disappointed by the lack of communication after we had discussed financing and my plans to purchase the vehicle. Daniel’s lack of follow-through ultimately cost me the opportunity to purchase the vehicle. Better communication throughout the process could have prevented this situation. More

Purchased a Used 2023 Kona with Brandon Carlo and Bryan Garcia and it was a very great experience. They were so helpful and quick with everything as-well as their straightforward talking I really value. Wi Garcia and it was a very great experience. They were so helpful and quick with everything as-well as their straightforward talking I really value. Will definitely have this business in mind following a future vehicle. More

A sales rep named Brandon Carlo sold me a Tesla model X and took fantastic care of me. The falcon wing door wasn’t shutting properly and he personally got it all resolved with Tesla before he sold me the v and took fantastic care of me. The falcon wing door wasn’t shutting properly and he personally got it all resolved with Tesla before he sold me the vehicle. He was responsive, attentive and caring. Would definitely come back for a car. More

Friday September 4th, I had a problem with the infosystem, it was flickering and I was concerned hoping it wasn't an electrical problem! Your service people were quite receptive to my needs: the infosystem, it was flickering and I was concerned hoping it wasn't an electrical problem! Your service people were quite receptive to my needs: they checked me in I waited; I drove home but the problem was the same as before: Flickering. This was during the Labor Day weekend, I called and they told me to bring it on Tuesday the 8th of September. I brought it in the Uber took me home. I picked it up the next day, but I made sure the problem was fixed...... it was until got home and it started up again! I called and asked to speak to the head mechanic because I'd like some reassurance that this problem is not serious and I won't have electrical problems down the line!!! I called left a message and he did not return my call! My questions are: 1) "am I the only one with this problem, have there been other Santa Fe's? 2) is this serious? 3)Will this be an ongoing problem leading to other serious electrical problems down the line? Thank you !! More