Alpine Buick GMC South
Colorado Springs, CO
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684 Reviews of Alpine Buick GMC South
Zero Accountability from Sales. I know, ironic statement. But here's what happened: I bought a 2020 Outlander from the Used side on 11/14. The car is great, no complaints there. However, my customer service But here's what happened: I bought a 2020 Outlander from the Used side on 11/14. The car is great, no complaints there. However, my customer service was absolutely horrendous. After signing all paperwork, we realized that a part needed to be ordered to be able to put on the license plate. 11/17 I was told my part was ordered and would be there in a week. Fast forward to 12/28, I'm texting my salesman, Hayden, asking where it is. He deflected blame to the parts department, saying the parts lady was out (I've talked to 2 other people in their parts department), "it's probably sitting on backorder". Over a month later, I had to physically go back into the Used side to ask Hayden face to face where my part is. Still no accountability. Nothing. I call Mitsubishi, get the part number, provide it to Hayden myself, and finally get my part in a week (on 2/5) like I should have initially. I would give more stars if I didn't have to do someone's job for them to get a simple part that should have been "a temporary issue". On top of that, when asking why I waited so long, why I was told the part was ordered, and on backorder; I didn't even get a response. I would not recommend Alpine Buick GMC South to a single person based off the horrible lack of professionalism and customer service received specifically by Hayden. More
The service writer “Jeff” was personable and professional. The tech was fast but thorough. Vehicle returned to me well earlier than estimated. professional. The tech was fast but thorough. Vehicle returned to me well earlier than estimated. More
Great service and speedy service. Salesman was professional and polite and very honest. What he had told me in an e mail was exact. He was not pushy and was very calm and efficient. professional and polite and very honest. What he had told me in an e mail was exact. He was not pushy and was very calm and efficient. More
Three car buying experience was easy! Additionally, added on the service package and it has been a lifesaver for those incidental costs you were no planning for. on the service package and it has been a lifesaver for those incidental costs you were no planning for. More
Alpine Buick GMC South has been great through all of our dealings, from purchasing my new vehicle to getting it serviced. I to recommend this place to anyone. dealings, from purchasing my new vehicle to getting it serviced. I to recommend this place to anyone. More
I was pleased they only took 30 minutes to complete the oil change, but was disappointed they didn’t give me a complimentary coupon for a car wash. They also didn’t attach a tag on the window when next oil oil change, but was disappointed they didn’t give me a complimentary coupon for a car wash. They also didn’t attach a tag on the window when next oil change was due. More