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Alpha Chevrolet GMC Millersburg

Millersburg, OH

4.3
929 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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7190 State Route 39

Millersburg, OH

44654

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Showing 929 reviews

September 12, 2019

A great experience We were treated by very friendly salesmen and feel very good about the vehicle we purchased. Our new purchase meets the needs of our family. More

by Laurel mullet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan singhaus
Sep 13, 2019 -

Alpha Chevrolet GMC Millersburg responded

Laurel, we are pleased to know that Ryan was able to help you locate a vehicle that meets the needs of your family. Thank you for taking the time to let us know about your experience! Thank you for your business!

September 10, 2019

Fast and thorough! The service department did a great job! They are always quick and comprehensive! See them again in three thousand miles! It is always a pleasure! More

by CATHIJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Shaeffer, Michael Miltenberger
Sep 10, 2019 -

Alpha Chevrolet GMC Millersburg responded

We appreciate your patronage and look forward to serving you again, CATHIJON!

August 28, 2019

Pleasant to work with on the deal. Hopefully we will be able to deal again in the future. So you need to have at least 25 words. More

by Trucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Mills
Aug 29, 2019 -

Alpha Chevrolet GMC Millersburg responded

Thank you for your great review! We are happy that Chad was able to assist you!

August 22, 2019

Very pleasant My husband and I were very pleased with the care, concern and great atmosphere we received while looking and purchasing our Honda , Questions were an More

by MARIE91657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Werner, Gary Schrock
Aug 26, 2019 -

Alpha Chevrolet GMC Millersburg responded

Marie91657, we are pleased to know about your positive experience with our store. It was an honor to assist you. Let us know if you have any questions or concerns, and Thank You for your business!

August 10, 2019

Traveling customer Excellent had my vehicle in within a few minutes of arrival gave me updates as the were working on it ,was back on the road within 2 hours which was v More

by DSollars
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
Aug 12, 2019 -

Alpha Chevrolet GMC Millersburg responded

DSollars, thank you kindly for leaving us feedback regarding your experience with our Service department. We understand how frustrating it can be to have car troubles when you're out of town. It was a pleasure to assist you and get you back on the road! We appreciate your business!

August 01, 2019

Best dealershio anywhere I took my Terrain in for it's 30 month check and tire rotation. I was shocked to learn that my inside cabin filter had been occupied by mice. More

by PEGGYHIBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Shaeffer
Aug 02, 2019 -

Alpha Chevrolet GMC Millersburg responded

PEGGYHIBBS, thank you so much for your excellent feedback! Mice invasions are not fun, but we caught it early. Happy to earn your business and get you back on the road quickly.

July 26, 2019

Great personal service I was given piece of mind and they communicated every step of the way. I highly recommend service department. It was nice to feel appreciated. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
Jul 26, 2019 -

Alpha Chevrolet GMC Millersburg responded

George, thank you so much for your feedback. Your 100% satisfaction will always be our #1 concern. Thank you for your business!

July 22, 2019

Wonderful experience! Can't say enough good things! We were travelling on vacation and experienced a driveability problem. They worked us in almost immediately! Very friendly and more than reasonable co More

by Efrahm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Baker
Jul 24, 2019 -

Alpha Chevrolet GMC Millersburg responded

Efrahm, thank you for taking the time to let us know about your visit to our dealership. Car troubles are never fun, but we were pleased to meet you and honored to help get you back on the road again! Thank you for your kind words. It is much appreciated!

July 20, 2019

Overpriced $110 to get the codes for a check engine light. Then additional to search further. Autozone is free and Coughlin $49. Wow!! Big difference in this. More

by Shopper362
Price
Recommend Dealer
No
Employees Worked With
Michael Miltenberger
Jul 29, 2019 -

Alpha Chevrolet GMC Millersburg responded

Angela, Thank you for taking the time to provide us with your feedback. We were disappointed to see your 1-star rating and review. We tried to reach out to you several times by phone and e-mail but have not heard back from you yet. In an effort to ensure that we are competitively priced, we did some checking around to see what the hourly rate is for other local GM Certified Service Departments. Coughlin Automotive is $125/hr. Serpentini is $120/hr. and Chevrolet of Wooster is $108/hr., respectively. AutoZone is Free. However, their scan is very vague in that it only identifies the systems that *might* be the problem. Our scan is very intuitive and tells us exactly where to look. Your visit with us on July 18th was approximately 1 hour and 20 min. The codes that we pulled identified a problem with the EVAP system. We smoke tested the vehicle and identified a leak on top of the gas tank. We explained that the only way to pinpoint the leak would be to drop the gas tank, but you did not wish to proceed. Although our hourly rate is on the lower side than most other local dealers, we understand how frustrating it can be to have mechanical issues with your vehicle, and as a good will gesture we only charged you for 1 hour of labor. We are more than happy to discuss this more in-depth with you if you wish to do so. Please give our Service Manager, Jay Shaeffer, a call at (330) 674-4015.

July 18, 2019

Very helpful and prompt they keep the building and grounds very neat and organized, the service shop is very clean and organized, they seem to enjoy what they do . More

by MJM848706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service , Gary Schrock, Barry Nicholson, Michael Carroll
Jul 19, 2019 -

Alpha Chevrolet GMC Millersburg responded

MJM848706, thank you very much for providing us with feedback on your recent visit to our store. We sincerely appreciate it!

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