Allen Turner Chevrolet - Service Center

Customer first service Mike in the service department did an outstanding job of explaining what maintenance , parts and time would be required to repair the rear axle on m Mike in the service department did an outstanding job of explaining what maintenance , parts and time would be required to repair the rear axle on my 2012 Silverado. Mike also provided a courtesy ride to my home and back to the dealership to pick-up my truck. The ride was very much appreciated. It was great working with Mike who is a true professional who knows his job and he makes sure that the customer needs are taken care of, he called me several times to let me know the status of my truck. Mike and the maintenance crew got my truck back to me a day early. Excellent service keep up the good work. More

Service Department I have been using this dealership for many years, and have never had any problems. They are always friendly and knowlegdable. Marvin in the service d I have been using this dealership for many years, and have never had any problems. They are always friendly and knowlegdable. Marvin in the service department welcomes me by name and always explains the services provided at the time. makes recommendations for up coming visits.. More

Came Thru when asked I have had random security ignition issues with my new Corvette since the beginning. Jeff Henson & his team stepped up to the plate and are getting t I have had random security ignition issues with my new Corvette since the beginning. Jeff Henson & his team stepped up to the plate and are getting the job done. Parts are on order and hopefully I will have another positive review to place after the new parts are installed. More

Not happy at all I took my truck in to have it checked as the front end would not align. Ended up having to replace ball joints. They had the truck several days waitin I took my truck in to have it checked as the front end would not align. Ended up having to replace ball joints. They had the truck several days waiting on parts. After picking the truck up after repairs were made, I had to return to the service center because the truck was making a horrible metal on metal sound when the brakes were applied. I was told the brake plate needed to be adjusted. I later had to return because the front end of the truck was lower than it was before and the front passenger tire was scrubbing on the fender well.....pulling the metal away from the underside of the fender well. I was told that a bolt, can't remember what it was called, was missing on the driver side and the one on the passenger side was loose. They tightened the one bolt and had to order a bolt for the other side. I was told I would have to bring the truck back when the the other bolt came in. I returned a few days later for the bolt to be installed. I was never charged for this as I am pretty sure the mechanic failed to put the truck back together after the initial repairs were made. I was not ever given a loaner car because there were never any available. I had to take time off from work each time I had to return to the dealership. My primary concern is whether or not anything else was not properly repaired, which might in turn be a safety concern. I have no intentions of ever returning to the service department as I'm not really sure your mechanics are qualified to perform the job they are doing. I have no issues with the Service personnel....just the mechanics. They obviously didn't even drive the truck at any point to see if there were any issues after the repairs were made. More

Too long of a wait-price increase of service Had an 0800 appointment for oil change/27 point checkup-2 1/2 hours later vehicle was ready-also was price increase for use of synthetic oil of which Had an 0800 appointment for oil change/27 point checkup-2 1/2 hours later vehicle was ready-also was price increase for use of synthetic oil of which had recently went up $10.00 to cover such- When I have an appointment I really expect better service as I own two vehicles and have always had them serviced at this dealership-had less waiting time when there were no appointments-almost in and out time. Will have to think about where to have my vehicle serviced next time as to above experience. THIS IN NO WAY REFLECTS THE COURTESY-KNOWLEDGE AND PERSONAL ATTENTION THAT MARVIN HALL HAS PROVIDED TO MY FAMILY AS CUSTOMERS. MARVIN HAS ALWAYS TAKEN OF THE PROBLEM AND GIVEN US THE ATTENTION THAT LOYAL CUSTOMERS DESERVE. YOU COULD SAY IT WAS "JUST ONE OF THOSE DAYS' BUT MY SON-IN-LAW EXPERIENCED THE SAME ISSUE More

Complimentary oil change and tire rotation Fast quality service with minimum wait time. Warm friendly staff. Always a pleasure doing business there. Would recommend this dealer to anyone in the Fast quality service with minimum wait time. Warm friendly staff. Always a pleasure doing business there. Would recommend this dealer to anyone in the local area! More

excellent service Excellent service and the shuttle service was quick. This was a weekend service and was not sure if the shuttle was avaliable, but the dealer supports Excellent service and the shuttle service was quick. This was a weekend service and was not sure if the shuttle was avaliable, but the dealer supports weekend shuttles as well. Great job. More

Extremely friendly, knowledgeable, and quality service The entire experience was excellent. Easy to make an appointment, quick confirmation, reminder, friendly atmosphere, quality customer service, attenti The entire experience was excellent. Easy to make an appointment, quick confirmation, reminder, friendly atmosphere, quality customer service, attention to requested services, adviced about a recall, and completely satisfied! More

Oil change during chaos.. It was a busy Thursday afternoon...I understand that several were out sick, but your team of professionals managed to do a great job while controlling It was a busy Thursday afternoon...I understand that several were out sick, but your team of professionals managed to do a great job while controlling the chaos of an overloaded. I always can count on Allen Turner Chevrolet! Thank you! Kim Law More

Simple maintenance turned to all sorts of issues I have used the Chevrolet dealership in Crestview for 10+ years and never had any problems with the quality of work until recently. Over the past year I have used the Chevrolet dealership in Crestview for 10+ years and never had any problems with the quality of work until recently. Over the past year, really since it’s been Allen Turner, each time I’ve taken my car in for service I ALWAYS have to take it back because something wasn’t done properly. Last February I took it in for an oil change and they said I should do fuel cleaner, so I agreed. Bad choice! A few days after they completed that my car was driving horribly, sputtering and wouldn’t go over 25-30mph or just go dead. Found out the throttle body went out. A few months later I had my brakes replaced and had to take it back a few times after that because it was making a horrible scrubbing noise, no one there could tell me what was causing it other than it was due to the type of car it it…that made no sense to me. The brand new brakes sounded worse than the ones that I’d had on for 80k miles. They said the rotors were fine, and it would be a waste of money to replace them. The service manager rode with me and told me to just turn my radio up if it was bothering me. Then I had a headlight bulb go out. I took it in for replacement (because it’s a pain to get to without the proper tools), but they didn’t put the headlight back in the frame correctly. I was just dealing with it, then my passenger headlight went out and I couldn’t see anything because by them not putting my headlight back properly it was shining up in the air. I took it back and they fixed that and the other bulb and knocked $50 off the bill. A few weeks ago I took it in for an oil change and they said based on my mileage I needed a coolant flush and brake fluid flush..I hesitated at first because of the experiences I’ve had in the past but agreed since they were going to have it in for the oil change anyhow, $290 later. When I picked my car up I was called within 10 minutes and asked to bring it back because there was fluid on the ground. I took it right back and the technician looked it over and said it was just residual fluid and everything was fine. Within a week I started hearing water gurgling under the dash, so I called Allen Turner and was told they were too busy on Monday mornings and I could bring it the next day and if there weren’t any service soon lights on or if it wasn’t running hot then it was okay to drive until the next day or so. And at that moment it wasn’t running hot, but within 10 minutes the temperature gauge was moving its way to HOT. So I took it in anyway and they looked it over said there was air in the lines from the coolant flush. They said they fixed the problem, by getting the air out and refilling the coolant. Two days later I heard the same noise and took it back and was told the water pump was bad. Now I had NO problems with my car until they did their service on it. This was now a $607 job. They offered to pay the labor($457) if I bought the parts($150), so I agreed since I really couldn’t drive it while it’s running hot. Then I get a call the morning they are to replace the water pump that my exhaust manifold is cracked. And again they offered to pay the labor on that if I would pay for the parts ($133)..still ended up paying $300 for this. So I went in for a $40 oil change and came out paying over $500. I agreed since I felt they caused the problems when they did the coolant flush on it. I then took it to an experienced mechanic to have it looked over because it is now making a new noise, whining almost when I accelerate or decelerate, sort of sounds like a diesel and I don’t trust Allen Turner. I do have to say that Marvin Hall was very helpful and understanding through this, and I do appreciate his help. I have been using the dealership for oil changes and maintenance services because I felt they were certified mechanics and knew what they were doing, but have since been proven otherwise. And apparently brake fluid flushing is not necessary. I would not recommend this dealership. I just don’t like being taken advantage of. More