Allen Chevrolet Cadillac - Service Center

Oil change guys are Awsome... they always watch out for me an let me know right away when I need something... I’ll never go anywhere else me an let me know right away when I need something... I’ll never go anywhere else More

Excellent service and my vehicle was actually done a little before they said it would be. Chris from the service Department was very knowledgeable and friendly. little before they said it would be. Chris from the service Department was very knowledgeable and friendly. More

Inconvenienced by wait time it took to get tire replaced. Took it in Mon- wasn't replaced until Wed. Very pricey too. Have an Equinox. Took it in Mon- wasn't replaced until Wed. Very pricey too. Have an Equinox. More

Service department excellent. Also wanted a good estimate on trade-in value. Talked with a representative and he said he would have an estimate when we picked up the car the next. Saw the representative next on trade-in value. Talked with a representative and he said he would have an estimate when we picked up the car the next. Saw the representative next day and he said around $10,000 and basically walked away. I do not think he even looked at car. Very poor professalism. Took car to Groulx GMC and obtained a formal estimate, plus a better price that was thrown out by Allen representative. More

I've purchased a number of vehicles at this dealership over the years. There is always a push to get you to purchase a "silver" "gold" or "platinum" type service package to cover future problems with your over the years. There is always a push to get you to purchase a "silver" "gold" or "platinum" type service package to cover future problems with your vehicle. I have succumbed to this pressure a few times. My biggest gripe is the dealership doesn't want to honor this when you have a problem which should be covered. Need to replace a bent rim, it doesn't appear bent to us (the dealership). Need to replace a key fob, only if you lose the fob. Always an excuse, never "Hey, we've got it covered." It finally irritated me so much that I purchased my last 2 cars somewhere else. I do like the drive-up and wait service for just a quick look under the hood for a possible problem. It does save time and trouble for a "drop-off" problem More

I give the oil change section 5 stars but the other side I give the oil change section 5 stars but the other side I give a 2-3. I didn't buy this vehicle at your lot, I called and asked if they could get it I give the oil change section 5 stars but the other side I give a 2-3. I didn't buy this vehicle at your lot, I called and asked if they could get it there for me but was told no so went to Ohio. I had an issue with the radio charging my phone and connect. Also when I bought my truck they gave me the same Curt brake box you sell at your dealership and an extension/connector. According to your site it is 250$ to buy it 75 to install. Asked if they could install the brake box while looking at the radio. I was told it would cost me 275$ to install and I had the wrong cable. Was also told they plugged a phone into my USB port and it worked fine... They said get another cable. Went else where charged me 50$ to install the break box, and used the cable ya'll said was wrong. Also found a loose wire that wasn't all the way plugged in and my Uconnect started working with existing wire. I may come back for an Oil change but will probably take any warranty work elsewhere. I probably won't buy my wife's car from there, I question warranty workers ability, and would prefer to work with a single dealer. More

Keith went above and beyond to keep me posted about the status of my vehicle’s work without being overbearing. He was very professional is friendly. status of my vehicle’s work without being overbearing. He was very professional is friendly. More

I had Alken Chevrolet work my 2004 chevy trailblazer. They took care of all of the issues I had. I will be bringing it back. They took care of all of the issues I had. I will be bringing it back. More

Keith and Chris were so helpful! They got my car in and out and were super friendly. There was a recall on my vehicle and they got it in as soon as possible, and I was back in my car within two hours. out and were super friendly. There was a recall on my vehicle and they got it in as soon as possible, and I was back in my car within two hours. More

I came in for an oil change. The staff was very courteous and I was well taken care of. I did not have to wait long and was very satisfied with the service I received and I was well taken care of. I did not have to wait long and was very satisfied with the service I received More