Allen Chevrolet Cadillac

Allen Chevrolet Cadillac responded

Sarah, While it is very unfortunate that you were in a position to have to buy two new vehicles within a year, we are very happy that we were able to assist in getting you into something that you felt comfortable with. Alec is very attentive to his customers, which is how he's managed to build a great list of loyal clients in a short time. He takes the time that is necessary to explain documents, review payments, teach the technology that is now in automobiles, and more. That is the sign of a great sales consultant and we are happy to have him on our team. We know that you will enjoy your new vehicle and we want you to know that we are here for you long after the papers are signed. If there is anything that you need throughout your ownership, Alec will be there to assist and/or guide you. Thank you for choosing Stanford-Allen Chevrolet Cadillac! Take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet Cadillac

Allen Chevrolet Cadillac responded

"scprgrl91," Thank you so very much for your kind review. We are happy that we were able to provide you with the best customer service ever! Your vehicle choice, the new Chevy Malibu, is an excellent one and we're sure that you will thoroughly enjoy it throughout your lease term. (It does look good on you in the photo) Our goal with every customer is to provide an exceptional experience and to be sure that everything from the paperwork to the technology is explained -- leaving no question unanswered. We are happy to know that Alec did his job well. Enjoy your new Malibu, take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet

Allen Chevrolet Cadillac responded

Adam, Of course we care about your car-buying experience! That is the service we provide and we want to be excellent at it. It sounds as if we succeeded with you and that makes us very happy. Thank you for your kind review and for naming Alec Cobb specifically. It's nice to be able to tell our staff that someone recognized them for the service they provided, and we will be sure to let Alec know. We know that you will enjoy your new vehicle. Don't forget that you receive complimentary maintenance services on your new vehicle. When the time comes, we hope you'll think of Stanford-Allen. Our Service department is second to none and you will be treated promptly and efficiently. Thank you again for choosing Stanford-Allen. Take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet Cadillac

Allen Chevrolet Cadillac responded

Boyd, Thank you for taking the time to post a review on DealerRater! We're especially happy that it included a five-star ranking! Mark Williams continues to build a great client list because of the exceptional customer service he provides. We get complimentary reviews from almost all of his customers and we appreciate adding you to that list. At Stanford-Allen Cadillac, we strive for 100% customer satisfaction and we will do what it takes to make every person who comes through our doors happy and at ease with the process, stopping to answer as many questions as needed along the way to make sure that each customer leaves the dealership feeling comfortable. Again, thank you for your kind review and enjoy that new Cadillac! Take care and be safe, Michelle J Hughes for the management staff at Stanford-Allen Cadillac

Allen Chevrolet Cadillac responded

"Bookemdano," Thank you for your highly complimentary review of Craig Sauer and Stanford-Allen Chevrolet! We appreciate you taking the time to let us know of your excellent experience. Craig is practically a household name in Monroe County and the surrounding areas with a long family history in the community. As you know from your experience, Craig is a hard worker who does his absolute best to serve each and every client with respect and professionalism that is rarely found in the sales industry. We appreciate you acknowledging his efforts. We are happy to know that you found the truck you were looking for and assure you that it will serve you well for years to come. Thank you again for choosing Craig Sauer and Stanford-Allen Chevrolet. Take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet

Allen Chevrolet Cadillac responded

"DZfromBG," Thank you kindly for your wonderful review of Mark Williams and Stanford-Allen Chevrolet Cadillac. We appreciate it very much. Mark tends to get excellent reviews and he works hard to get them! He is an expert at customer service, which is why his clients come back to him year after year. Thank you for recognizing those efforts. Don't forget . . . you get complimentary maintenance on your new vehicle. When the time comes, we hope that you will look to our Service department to assist you Thank you again for the review and for choosing Stanford-Allen. Enjoy your Cadillac, take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet Cadillac

Allen Chevrolet Cadillac responded

Michael, Thank you very much for your complimentary review of Mark Williams and Stanford-Allen Chevrolet Cadillac. We are happy to know that you are happy. Don't forget . . . you get complimentary maintenance with your new vehicle and our Service department is ready when you are. When you vehicle alerts you that it's time for an oil change, come to the place where you know you'll get the service you deserve. Thank you again for your review and for choosing Stanford-Allen. We appreciate your business and look forward to a long relationship in both sales and service. Enjoy your new vehicle, take care and be safe, Michelle J Hughes for the management team of Stanford-Allen Chevrolet Cadillac

Allen Chevrolet Cadillac responded

Laura, Thank you so much for the wonderful review of Mark Williams and Stanford-Allen Chevrolet. You've made a great decision with the 2018 Traverse and we are happy to hear that you are already loving it. The best compliment we can receive is when our clients let us know that they will be recommending us to their friends, family and co-workers. That assures us that we've done our job. We look forward to seeing you for your complimentary service when the time comes. Be sure to pop in and see Mark while you're here. He'll be happy to see you! Thank you again for your wonderful review. Take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet

Allen Chevrolet Cadillac responded

Tammy and Rick, Thank you so very much for the five-star rating and complimentary comments regarding Mark Williams. We are happy that we were able to serve you. We appreciate you allowing us to assist you with your automotive needs and are happy to add you to our growing list of satisfied customers. We look forward to a long-lasting relationship with your family and ours, because at Stanford-Allen you are a member of the family. Enjoy your new Silverado, take care and be safe. Sincerely, Michelle J Hughes for the management team at Stanford-Allen Chevrolet

Allen Chevrolet Cadillac responded

Anja, Thank you very much for the five-star rating and complimentary comments in your review. We sincerely appreciate it. Our team is glad that we could assist you in finding the right truck at the right price, with a good appraisal value on your trade. We strive to do this with every customer who comes to us for their automotive needs. Thank you for choosing Stanford-Allen Chevrolet and enjoy your truck! Take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet