All American Chrysler Jeep Dodge Ram Fiat of San Angelo - Service Center

My past experiences with going to this dealership to get repairs or an oil change used to be quick, easy, and affordable. The past few years I feel like the service has gone down the drain. Not to say that repairs or an oil change used to be quick, easy, and affordable. The past few years I feel like the service has gone down the drain. Not to say that the employees were rude in anyway. They were the only reason I did not lose my mind. You can tell just by looking at them without asking questions that they were short staffed as well as stressed out of their mind. If I could give them a separate rating I would rate them a four with how well they handled my stress as well as the other displeased customers at the location. However, the visit itself was an awful experience and if I did not sign up for the free oil changes for life I would consider never coming back. Since the pandemic I started requesting to be taken home because I didn’t want to wait two hours for a simple oil change. I showed up with my vehicle needing an oil change and a new thermostat at 10:30 in the morning. Expecting it to be done at 12:30, I wanted to give the guys some time just in case. It did look like a pretty busy day. So I arrived at 3:30 to pick up my truck, and it was still not ready. They had barely pulled up to begin the oil change. I did not leave until 4:15 that day. That was just the experience. The pricing structure however, I had to pull out my own thermostat in my truck to be able to get home safely. I needed to buy a new thermostat and get it popped in. My thermostat is not located in a difficult place, so I assumed this would be an $85 fix at the most. Considering the most expensive (and only) part was $49. After the guy at the front desk ran the numbers, he told me it was going to be $181. I usually don’t write negative reviews because I find them too the unreliable and a bit of an information dump. However, at some point I think enough is enough. I am getting to the point where paying a mom and pop store $80 to do my oil change rather than getting it done for free, is a lot more appealing than waiting five hours. I believe that it can be done better and the prices do not need to be that inflated. I hope to see improvement in the future. More

They were able to get my Jeep out quicker than expected. Great experience all in all. Great experience all in all. More

Very helpful and communication was great. My car was clean and everything was done in a timely man wr My car was clean and everything was done in a timely man wr More

IA a very friendly environment good customer service and fast service I will recommend this shop to anyone fast service I will recommend this shop to anyone More

Alex in the service department was very helpful. He made sure we got everything we needed. Helped get our SUV to the correct place to get fixed . He made sure we got everything we needed. Helped get our SUV to the correct place to get fixed . More

We love All American. They always take great care of us and our Dodge Ram. Friendly and fast! They always take great care of us and our Dodge Ram. Friendly and fast! More

Service was good and quick. Atmosphere was nice and coffee was hot. Thank you so much. Atmosphere was nice and coffee was hot. Thank you so much. More

Service writers are super. Had my car in and out in no time. Work seemed to be properly done. Had my car in and out in no time. Work seemed to be properly done. More

Had an issue with the shift control stick becoming loose (nut loosened up) while on a road trip through San Angelo. Went to All American and the service advisor, Alex Castenada, took a look and was able to (nut loosened up) while on a road trip through San Angelo. Went to All American and the service advisor, Alex Castenada, took a look and was able to get a tech to fix the loose nut :). In and out in less than 20 minutes. More

Great service experience. Giant shout out to Alex the service writer. Great team member for your dealership. Giant shout out to Alex the service writer. Great team member for your dealership. More