Alexandria Volkswagen

Fast and friendly service, I was greeted at the door, got everything I wanted done and they called the same day with an update. Completely satisfied! everything I wanted done and they called the same day with an update. Completely satisfied! More

Loved the car, hated the dealer staff. The salesman I initially spoke with was friendly enough, but completely clueless about the car and mostly wanted to share his canned sales lines. The manager, who I initially spoke with was friendly enough, but completely clueless about the car and mostly wanted to share his canned sales lines. The manager, who I of course was required to meet, was a disaster. He immediately asked me what other cars I was looking at, asked me why I would ever consider something else, and tried as hard as he could to bully me into buying a car from him. He called me "stupid" and told me I "didn't know what I was talking about." I felt like I was talking to the cops, it was atrocious. My wife and I have since purchased two Volkswagens from another local dealership and couldn't be happier with the cars. More

Extremely pleaseant low pressure sales experience. Bernie was very well trained in client service. We received a fair trade-in value on our vehicle and a competetive price on our new VW purchase. We Bernie was very well trained in client service. We received a fair trade-in value on our vehicle and a competetive price on our new VW purchase. We also took the vehicle in for its first courtesy service three weeks later. Dropped it off, went to lunch, and picked it up an hour later. So far, very impressed. More

I bought a new 2013 VW Eos Lux from Bernie today. I have to say that I am impressed with the straight dealing and friendly approach I experienced with Bernie. We were able to come to an agreement via SMS me to say that I am impressed with the straight dealing and friendly approach I experienced with Bernie. We were able to come to an agreement via SMS messaging at a really good price, and when I went to pick up the car later in the afternoon, he had it prepped and ready to go and the deal paperwork teed-up. When I found a small error in the paperwork, he immediately confirmed it with the GM, revised the paperwork and we closed. No hassle, no finagle, no games. I went to this dealership because it was recommended to me as a straight dealing operation with a solid service center. The recommendation was dead on, and I would perpetuate the recommendation to anyone in the market for a VW. Ask for Bernie- he will do you right. More

I bought a used car from them. The salesman assured me that this car and been through a rigorous inspection and was in mint condition. I drive it home with no real problems. The very next day it would not that this car and been through a rigorous inspection and was in mint condition. I drive it home with no real problems. The very next day it would not start. I call them up and they tell me to bring it in and they will take a look at it. Well i live three hours from the dealership so that wasn't possible, and the car wouldn't start to make it there anyway. After wasting a full day trying to figure out the problem and walking several miles to get jumper cables i find out i need a new battery. I tell the dealership this and they say fax the receipts over and we will write you a check today. Well one week and three phone calls later i am told that the check got put onto the outgoing mail pile(Still haven't received check). Three days after the battery dies the door handle on the driver door stops working. i call them and tell them they say there is nothing we can do, we only work on volkswagen. They also tell me that they only do the minimum state inspection on used cars and not the rigorous one i was expecting and told it had. They were not helpful or even appeared to care with any of my problems. I DO NOT RECOMMEND THEM TO ANYONE. More

Heather greeted us the second we walked in the door. She walked us through all of the different options on the model we were looking for (2013 Passat). She was patient and helpful during the test driving s walked us through all of the different options on the model we were looking for (2013 Passat). She was patient and helpful during the test driving since neither me nor my husband had been car shopping in over ten years. We finally got the model, color, and price we wanted. I highly recommend Alexandria Volkswagen. More

I had a wonderful experience with Carlos (salesman) and Ene (financing) this past weekend replacing my Jetta. They were able to apply all kinds of incentives and I actually walked away with a new diesel J Ene (financing) this past weekend replacing my Jetta. They were able to apply all kinds of incentives and I actually walked away with a new diesel Jetta for less than the same model two years older. I felt really taken care of and they gave me a fair trade for my 2003 which was on the brink of death. I came in with a pre-approved load from my bank, but they were actually able to save me an addition 1.1% with their rate and that process was super easy as well. Thanks guys! My dad purchased his last vehicle from here and I have a feeling we will come back for more in the future. More

My husband and I drove from Sterling to Alexandria in search of a diesel Passat 2012. When we arrived Pamela greeted us at the door With a warm and friendly smile. My husband had been shopping for a n search of a diesel Passat 2012. When we arrived Pamela greeted us at the door With a warm and friendly smile. My husband had been shopping for a new car for at least six months and knows what he wants and has Done his homework. Pamela pulls up to the front with the only Passat TDI on the lot just for my husband to explore. She knew it would be irrestible once he got in, but she waited very patiently before even asking if he wanted to take it out for a drive. My husband hates salespeople Who hover! After the test drive she was quick, efficient and extremely knowledgable about the sales policies and negotiating the best price. We didn't feel pressured nor manipulated except for the ice cream sundae! Nice touch there! The next thing we knew, my hard-nosed husband was cleaning out our trade in and exchanging keys for our fabulous new and gorgeous Passat special! Instead of feeling exhausted and coerced, we were treated with the utmost respect and came away exhilarated and truly enjoyed her sincere love for Volkswagen cars and her sales position. Even her introduction to Ene was pleasurable as we transitioned from Making the decision to buy to spending more to own! Your customer service is truly no. 1! Thank you so much for making our decision so easy for the first time ever! By the way, this is our second Volkswagen! Felicia and Everett Crawley More