Alderman's Toyota

I had a very frustrating experience with this dealership. What should have been a straightforward transaction was drawn out over several weeks due to repeated delays, poor communication, and mismanagement. What should have been a straightforward transaction was drawn out over several weeks due to repeated delays, poor communication, and mismanagement. The vehicle had been ordered months in advanced so its arrival was not a surprise. Despite that, the paperwork needed to complete the process was consistently delayed, despite multiple follow-ups. We were told multiple times that the documents should be ready soon, but this ended up dragging out for weeks. After the paperwork was finally completed, the dealership was still unable to meet the promised deadlines. To make matters worse, when they submitted the documents to the appropriate agency, they were rejected due to preventable errors. There were also inconsistencies regarding payment terms — we were initially told one thing, only to be given conflicting information later, causing unnecessary confusion. When asked about this, management tried to make excuses and put the blame elsewhere. There was no accountability for any of these issues even though they were well aware of them. Based on this experience, I cannot recommend this dealership. Reliable communication, attention to detail, and respect for the customer’s time, and delivering on their promises were all lacking. More

Always a good experience here at Aldermans Toyota! From beginning to end, a first class operation! Never any surprises, and a friendly staff and service personnel! From beginning to end, a first class operation! Never any surprises, and a friendly staff and service personnel! More

"The people cannot be all and always well informed, and the part which is wrong will be discontented in proportion to the importance of the facts they misconceive " Thomas Jefferson the part which is wrong will be discontented in proportion to the importance of the facts they misconceive " Thomas Jefferson More

I just leased my second car from Alderman’s Toyota in Rutland, VT. The employees are knowledgeable and friendly. I had a very positive experience both times and enjoy being a customer! Rutland, VT. The employees are knowledgeable and friendly. I had a very positive experience both times and enjoy being a customer! More

Very polite and helpful explaining everything that needed to be done with my truck. He also thanked me for my service to our country. to be done with my truck. He also thanked me for my service to our country. More

They had everything done by the time they said they would. Effort free maintenance with very professional staff. Ty would. Effort free maintenance with very professional staff. Ty More

The service rep was courteous, friendly and kept me well informed of the work on my truck. Subsequent interactions were timely. informed of the work on my truck. Subsequent interactions were timely. More

Easy booking for service. Excellent Service Advisor. Easy in and out. Overall excellent service and advise. Excellent Service Advisor. Easy in and out. Overall excellent service and advise. More

Was able to schedule an appointment the night before when a problem arose. It was handled quickly and properly. The service advisor was courteous, friendly and communicative. a problem arose. It was handled quickly and properly. The service advisor was courteous, friendly and communicative. More

Always pleasant and professional. Never have to wait to long, for services. Will stay with Alderman’s Never have to wait to long, for services. Will stay with Alderman’s More