Al Packer's White Marsh Ford

David Worth Jr. David Has always been courteous and eager to help with any recommendations or suggestions He thinks may be benificial or appropriate. He does all He c David Has always been courteous and eager to help with any recommendations or suggestions He thinks may be benificial or appropriate. He does all He can to expedite the service needed at the time and I try to seek Him out when I need to have my vehicles serviced or repaired. More

Excellent Experience I want to thank Patrick Hutchins in sales for all the help he provided in making my purchase. His knowledge and experience allowed me to get me exac I want to thank Patrick Hutchins in sales for all the help he provided in making my purchase. His knowledge and experience allowed me to get me exactly what I wanted. I also wanted to thank Aaron and the rest of the team in service for there assistance in preparing my vehicle for pickup. More

Great saleman Great Deal I want to thank Nate Burgess in assisting us with our 2017 Ford Escape purchase. His no pressure sales demeanor and knowledge helped make our decision I want to thank Nate Burgess in assisting us with our 2017 Ford Escape purchase. His no pressure sales demeanor and knowledge helped make our decision and purchase a very pleasant transaction, I would Highly recommend him as the go to salesman!. More

Smart start to finish I had been looking for a particular vehicle with very particular options for some time. This is my first experience with Al Packer. When I entered t I had been looking for a particular vehicle with very particular options for some time. This is my first experience with Al Packer. When I entered the lot and parked in front of the building on Memorial Day it was very busy and Nathan Burgess came right over, welcomed me, made me feel very much welcomed and listened to what I was looking for. He immediately was able to show me to several vehicles "close' but then finally exactly what I was looking for. We test drove it and then the purchase process started. The process was easy with no pushing and we made a very equitable deal. I am extremely happy with the entire visit and process and sincerely loving my new ride. Nathan was with me all the way. I was back several times since for various reasons of no concern and Nathan was right there every time. It was like he was waiting for me (even though he didn't know I was going to be there). Al Packer and folks are number one in my book. I can only hope that the experience continuing in the shop for oil changes etx. If it does, they should be the only dealer on the panet!!! More

15K maintenance check for my 2015 Ford Fusion As I entered the site for Al Packer I was confused with so many signs. An employee graciously directed me to Quick Lanes. As I entered the room Tony As I entered the site for Al Packer I was confused with so many signs. An employee graciously directed me to Quick Lanes. As I entered the room Tony McDowell directed me to his desk and explained the procedure. He was professional as well as kind. I felt comfortable in a room of strangers plus knowing that I had already met two patient professional employees. I waited a reasonable amount of time before the check was completed. Tony explained the papers. I left with a very satisfied feeling. Al Packer was a great choice for a dealer and Mr. McDowell is great working with the public. I was happy. More

Sales team and Service team Extremely satisfied with the professionalism of Steven Lefko, my salesperson and Aaron Younger, in the service department. I bought a new 2016 Ford E Extremely satisfied with the professionalism of Steven Lefko, my salesperson and Aaron Younger, in the service department. I bought a new 2016 Ford Edge and both were helpful when I had questions and went above and beyond to be sure I was completely satisfied with the purchase. I had a few minor things to get fixed and they made sure that my vehicle was taken care of right away. I would highly recommend buying a vehicle from Al Packer and I will be recommending them to family and friends. Customer service is definitely a priority at Al Packer! More

Completely satisfied customer! My 2014 Explorer had a vibration coming from the front windshield and transmission alert that kept saying that the vehicle was not in park. Both probl My 2014 Explorer had a vibration coming from the front windshield and transmission alert that kept saying that the vehicle was not in park. Both problems were resolved. More

SALES TEAM. When i walked in the door i was greeted by Richard Mlynski who was very professional and had great all around attention to detail on what i was lookin When i walked in the door i was greeted by Richard Mlynski who was very professional and had great all around attention to detail on what i was looking for. From start to finish i was complete with my new purchase in just over an hour. that included my trade in test drive and all the other paper work. It was and will continue to be my go to place for myself and my family. Thank you Richard you were the reason i bought the truck. More

Service I had my first oil change and tire rotation last month at Al Packer in White Marsh and from start to finish the service was excellent. I was greeted I had my first oil change and tire rotation last month at Al Packer in White Marsh and from start to finish the service was excellent. I was greeted with a big smile as soon as I drove into the bay and that told me a lot about that department. I went to the service counter and the professionalism and courtesy continued. Tony McDowell explained what they would be doing with my vehicle and gave me an approximate time of completion. I'm very pleased with Tony and his teammates in the service department. More

Great Buying Experience I have purchased several vehicles from Al Packer White Marsh and each time they were easy to deal with especially this last time when I purchased a 2 I have purchased several vehicles from Al Packer White Marsh and each time they were easy to deal with especially this last time when I purchased a 2016 F150 Lance Johnson was my salesman and he was very professional and willing to work with me. After checking the inventory of trucks at the dealership I was unable to find one with the options that I wanted but Lance was able to locate the exact vehicle I wanted and had it brought to the dealership within a couple days. He went out of his way to locate my vehicle. I would also mention Jason ( finance) and Heather (accessories) were also very friendly and helpful. I woul recommend Al Packer to anyone looking for a vehicle More