Al Packer's White Marsh Ford

Excellent This is my third vehicle purchased from Al Packer but Nate Burgess and Lance Johnson were the best. They both worked hard for me to get the exact veh This is my third vehicle purchased from Al Packer but Nate Burgess and Lance Johnson were the best. They both worked hard for me to get the exact vehicle I wanted and at the price/ payment that was right for me, I was not the easiest customer. In spite of that they were great and with a sense of humor too. Samantha was great as well as she showed me the many functions and workings of the internal features. She also was quick to point out some minor damages to the gear shift and rear seating area. She took photos of the damaged areas and passed them on to Nate so the repairs could be made at my convenience. More

Awesome experience!!! I had an awesome experience at Al Packer Ford!!!! My appointment was with Nate Burgess. When I arrived, he was busy with other customers. Instead of l I had an awesome experience at Al Packer Ford!!!! My appointment was with Nate Burgess. When I arrived, he was busy with other customers. Instead of leaving me sitting, he asked his coworker, Lance Johnson to chat with me for a few moments. When he realized his customers might take more time than he felt I should wait, he asked Lance to begin the sales process with me in his stead. EXCELLENT JOB in considering my time and my needs above his own. Lance did an awesome job helping me through the process and Jimmy in the Financing Department went above and beyond to make sure I got the best deal the bank could offer. Then Samantha braved the cold to come and teach me a little about the technology available in my new Ford Escape. She was helpful, patient and even offered to help me move my belongings from my old car to my new car! I am pleased with my purchase and pleased with their service. I have already recommended others to visit Nate or Lance for help in buying vehicles. We should be ready to get a second vehicle by April of next year and we will be back at Al Packer Ford! Also, an employee pointed out to me that the owner was on the property. He was walking around, observing operations and talking on his phone. He was not interrupting, nor micromanaging employees. I am very impressed with his leadership. He trusts his employees to know and do their jobs. That makes me trust the employees and be able to work with them to make the second-highest ticket investment I have made (after our home). Thanks Nate, Lance, Jimmy and Samantha!!! More

Paul Sarandos, the Service Director, is EXCEPTIONAL Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Al Packer's team and another Ford dealership. However, Paul Sarandos has continued to show the utmost professionalism and assistance with regard to fixing my car. Paul listens to his customers and strives to do whatever is possible for 100% customer satisfaction. Thank you Paul and thank you Al Packer's White Marsh Ford for your assistance. More

New car sale man Brought lots of new car in my years but at this dealership this was only the second time that I encounter a salesman that really treat you good with Brought lots of new car in my years but at this dealership this was only the second time that I encounter a salesman that really treat you good with no xxxxxxxx work with you not pushy did not waste your time try to buy at Bob Davidson ford salesman Dale Hill was a total pecker head jerk me around went AL Packer's hook up with Jonathan Christ best salesman you every met very pleasant to work made everything easy. More

Purchase of Vehicle The last time I purchased a vehicle (7 years ago) I had a terrible experience with the dealership that I dealt. I was very skeptical on purchasing an The last time I purchased a vehicle (7 years ago) I had a terrible experience with the dealership that I dealt. I was very skeptical on purchasing and dealership's promises. First, from the moment that I stepped on the website and then the actual property of AL Packer Ford (White Marsh, MD) I had an entirely different feelings. They all were genuinely caring about me not just about themselves. I set an appointment and then arrived early expecting to need to wait. I did not wait; although my original sales representative was busy, he immediately handed me over to one of his other sales representative, Patrick Hutchins. Patrick immediately hit the ground running with my wishes to test drive a Ford Escape. In less than 10-15 minutes we were on the road doing the test drive. Patrick answered all the many questions that I had. My time is limited so the fact that in less than a hour and one-half, I had all the information I needed, credit approved, and vehicle purchased in a true testament to both the Al Packer Dealership and my sales representative, Patrick Hutchins that the customer truly matters. I scheduled the pick up my new vehicle for several days later for my convenience late in that "chosen" pick up day. My schedule changed that I needed to pick up the vehicle several hours early then I originally requested. Again Patrick stepped up and checked with your service areas to see if my new request could be met and called me backed within 10 minutes to let me know that it was. I arrived and in less than 30 minutes, I was on my way with again. To Patrick and Al Packer thank you both for making a believer again in the purchasing of a new vehicle task. You have proven that it can be a great experience not one that I walk away with feeling that I have been victimized! More

Service Visit A big thanks to Antonio Mcdowell's excellent customer service. He made sure my vehicle was serviced in the time he promised. He also took me to my v A big thanks to Antonio Mcdowell's excellent customer service. He made sure my vehicle was serviced in the time he promised. He also took me to my vehicle, while it was being service, to show me and explain why my vehicle would need new tires soon, because of tethering. He also gave me a rebate. More

Oil Change Casey took very good care of my 2016 Escape when I was there and got me in and out in about 35 minutes ! Great ! Thank you Casey took very good care of my 2016 Escape when I was there and got me in and out in about 35 minutes ! Great ! Thank you More

Antonio Mcdowell My car was giving trouble to start. At first they were unable to find the problem as it was starting every time they tried. Tony decided to have it si My car was giving trouble to start. At first they were unable to find the problem as it was starting every time they tried. Tony decided to have it sit for a while before trying again. At that time it did not start and they were able to find the problem. Before coming to Ford I went somewhere else but they did not take the time Tony did to figure out the problem. More

Great first service experience Scheduled first oil change and tire rotation online - quick and easy to do! Dropped vehicle off to be serviced a couple days later and was greeted by Scheduled first oil change and tire rotation online - quick and easy to do! Dropped vehicle off to be serviced a couple days later and was greeted by a friendly gentleman that directed me where to go since this was my first time coming in for service at Al Packer. Great first experience with service center - plan to continue to service my vehicle at Al Packer White Marsh. More

Good Service Thank you Antonio McDowell for the fast service on my last oil change , tire rotation and car wash, you guys are Great, Thanks and keep up the great w Thank you Antonio McDowell for the fast service on my last oil change , tire rotation and car wash, you guys are Great, Thanks and keep up the great work. More