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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 05, 2023

Jarrett helped my daughter in all her car services and she referred me to him. He is very helpful and he knows what to do. I will definitely choose Coconut creek Toyota for my next services. More

by DYCRISNITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Al Hendrickson Toyota responded

Thank you for reviewing Jarrett and Al Hendrickson Toyota! We wish your daughter many safe travels ahead!

April 05, 2023

Jarrett sent road service/called me when car was ready and sent me a ride He is always very he More

by OBIEBONJAUBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Jarrett and Al Hendrickson Toyota five stars! We are always happy to assist--be sure to call on us again!

April 05, 2023

They put in the order that I had to rotate the tires and they did not, also they do not offer cleaning to the vehicle. More

by MASVABGUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Apr 18, 2023 -

Al Hendrickson Toyota responded

I am so sorry your recent service experience did not go as hoped with the lack of certain services being completed. Our goal is to deliver a smooth and seamless process as well as top-quality services for all of our customers, and it's very disappointing to learn that we've let you down this time. I will be sure to discuss your feedback with my team so that we may work towards improving our process going forward. If there is anything else you would like to add, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 04, 2023

worst people at the used car center. Sooo unprofessional. Is it poor judgment or by design ? Snakes ! Sabrina,Nicholi,Mr.Lewis,Dan. Liars. The one honest person,Luther is a real asset. O More

by richard.lewis629
Recommend Dealer
No
Employees Worked With
Luther -Dont loose him !
May 05, 2023 -

Al Hendrickson Toyota responded

I am disappointed to hear that you had such a negative experience working with our team. This does not sound like the friendly and welcoming environment that we strive to deliver, and I would appreciate the chance to learn more about what transpired. If you would please call me at your earliest convenience, I would like to help. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

April 03, 2023

Jennifer is great. She is clear, concise, and respectful. She is the only rep I will book an appointment with at this establishment. Thanks Jennifer More

by Jtenn001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Apr 03, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that Jennifer delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 03, 2023

Oscar is very personable a pleasure to work with ensured to follow up and answer questions More

by MGROVES0777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Oscar and hope to see you again at Al Hendrickson Toyota. Safe travels!

April 03, 2023

Great dealership with friendly workers. They get the job done in a timely manner and there is always a shuttle to take you to and from if you don’t want to wait until the job is complete. More

by SUZETTEPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Al Hendrickson Toyota responded

Suzette, thank you for the review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 03, 2023

Chris K always is very helpful Work was done well. Car was ready when promised. More

by BSMURPHY2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Al Hendrickson Toyota responded

We are delighted to hear that you enjoyed working with Chris during your recent service experience at Al Hendrickson Toyota! Thank you!

April 02, 2023

There are professional and nice people I like the waiting hall and good attention and service More

by TUMAYORISTAEXPRESS.LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Al Hendrickson Toyota responded

Thank you for reviewing us! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 02, 2023

Service advisor was very helpful. Dealership appears very old, and needs updating. Tech did a good job mounting new tire, but failed to adjust tire pressure in remaining 3 tires, new More

by STEVEPREIS40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guinean
Apr 18, 2023 -

Al Hendrickson Toyota responded

I sincerely apologize our team did not adjust the tire pressure after your service visit. This isn't the assistance we strive to provide, and I'm very sorry we missed the mark. If you're interested in discussing this further, I'd like to see if we can improve your experience. Please consider contacting me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

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