Al Hendrickson Toyota - Service Center

After working with them for over 30 years, I will never go back. I just took a new lease so I’m stuck. This dealership’s service department is filled with misogynistic men without a clue how to deal with go back. I just took a new lease so I’m stuck. This dealership’s service department is filled with misogynistic men without a clue how to deal with women - older women have worse attention. More

I recently took my 2019 Camry in for regular service, oil change. They called me and told me I needed #1 Economy front brake pads resurfacing front brake rotors. Rotors are glazed and have deep groves. #2 B change. They called me and told me I needed #1 Economy front brake pads resurfacing front brake rotors. Rotors are glazed and have deep groves. #2 Brake fluid exchange. #3 ALL drive belts need to be replaced. #4 3 part Induction service. And gave me a quote of $925.37. When I said just do the oil change. I was told, "You mean you are going to drive this car out knowing it needs brakes" i said yes. Took my car directly to my, 5 star repair, shop that I have been dealing with for 40 year + years, (after my warrentee expired) had it checked out and was told everything checked out fine. Still had at least 50% left on brake pads. To add insult to injury, that afternoon got a call from one of their salesman asking me if I wanted to upgrade my car as they have some great deals going on. WHAT A SCAM. Neadless to say I won't be going back. BEWARE! PS: Oil change before was given an estimate for $397 which MY repair shop said I only needed 1 minor thing that cost me $179. Lost all respect for this dealership, Coconut Creek. More

Thank you Jarret because for over 10 years you have always listened regarding my vehicle’s concerns and have been willing to help resolving or giving me the best advice possible; you have always being always listened regarding my vehicle’s concerns and have been willing to help resolving or giving me the best advice possible; you have always being profesional, polite and respectful. I truly appreciate your hard work. More

Really good service everyone was very respectful and helpful I really recommend to go there helpful I really recommend to go there More

I’ve been using Chris Laporte as my service coordinator for almost 15 years. He’s attentive and honest. He’s family as we always share a few private moments at each visit about our families. He’s a fighter for almost 15 years. He’s attentive and honest. He’s family as we always share a few private moments at each visit about our families. He’s a fighter and a man of faith .Always goes the extra mile for the customer. He tried salesman role for a while but I’m sure glad he’s back in service. I’ve purchased or leased at least 10 vehicles for my large family from Al Hendrickson over the last decade or so. Overall, very nice experience with Eric In management as we all miss sweet Lou! Dr. John Crescitelli More

Extremely frustrated with this service department. Not able to fix roof railing. They don't care about the customers anymore. They made me come 4-5 times to fix a simple roof rail fix and eventually s Not able to fix roof railing. They don't care about the customers anymore. They made me come 4-5 times to fix a simple roof rail fix and eventually stopped answering my call and totally ignored. More

Thanks Henry for the great customer service. You are a true professional. If you need service on your Toyota, go see Henry. Thanks again, Tim S You are a true professional. If you need service on your Toyota, go see Henry. Thanks again, Tim S More

Reasonable on their deals and excellent in their follow-up and service. They make the entire process of buying a car and maintaining it as painless as possible. My service advisor, Chelsea Allen, follow-up and service. They make the entire process of buying a car and maintaining it as painless as possible. My service advisor, Chelsea Allen, was very good; she explained what was going to be done and ensured that I took advantage of all coupons and discounts to which I was entitled. She went the extra mile and followed up on my getting a ride home and later a pickup when the work on my car was completed. More

It's an extremely frustrating situation each time a call is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, henc is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, hence, no one is reachable by phone when you call. If by chance, you can find a human, you're then transferred everywhere but to whom you wish to speak with, which is usually getting the vehicle serviced, or you're switched to Sales only to be pressured into buying another car. Most of their better employees are long gone which says a great deal about the top of their food chain. It shows they don't care about anything except getting your money, which is evidenced by [for example] the pressure received when a simple maintenance is done, and you're strongly advised to pay for a bunch of other things that aren't immediately necessary. And, if you ask about those materials that are so needed, [according to the rep], some excuse is provided that you can't access that information. I'm looking for another facility to have my car serviced as I no longer have confidence in their administrative side. More

I I got there out of my appointment time did not have to wait. They took my car serviced it and I waited and they very promptly brought it back to me with all the work done and I was very satisfied with the wait. They took my car serviced it and I waited and they very promptly brought it back to me with all the work done and I was very satisfied with the speed that they served. More