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Al Hendrickson Toyota

Coconut Creek, FL

4.4
10,587 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 10,587 reviews

December 11, 2019

Put the wrong oil in my truck (again) After leaving from my oil change that morning I notice my next oil change is due in 5000 miles, which means they put the wrong oil in my truck. That y More

by BWITKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Al Hendrickson Toyota responded

I'm so sorry for our mistake. I'd like to help here but without your full name I won't be able to pull up your contact information. Would you please call me at your earliest convenience so we can make things right? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 11, 2019

Review of service center Very helpful and efficient. Did not have to wait too long. Sorry to learn you no longer include carwash. Interior of service center needs makeover! More

by CDL954
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Krupp
Dec 11, 2019 -

Al Hendrickson Toyota responded

Thank you for the kind words about our service! We also appreciate this feedback about our facilities and will take it into consideration moving forward. Hope to see you next time at Al Hendrickson Toyota!

December 11, 2019

Great experience! So far every time I have come here I’ve had a good experience. People are very friendly, doesn’t take forever to get something done. They have a shutt More

by nattmarie0520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 11, 2019 -

Al Hendrickson Toyota responded

Thank you for the kind review! We are so grateful to have you as a regular customer here at Al Hendrickson Toyota. Providing friendly and convenient service is what we strive to do, and we couldn't be happier to hear that we are living up to our values. We look forward to working with you again!

December 11, 2019

Had better customer service experience before After the third call from Al Hendrickson Toyota I finally made the appointment to take my car for a oil change. When I made the appointment I told I w More

by paulamello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 12, 2019 -

Al Hendrickson Toyota responded

I would never want my guests to be treated in the manner you've described here. I'm very sorry for the way you were spoken to and can assure you that this will be addressed. Thank you for bringing this concern to my attention. Gary Cann - Vice President Parts and Service - (954) 972-1100

December 11, 2019

What’s that vibration My Service agent Jennifer got the Shop Foreman Fred to take a ride with me to diagnose the problem, and they took care of some tire balancing and a di More

by MOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton, Fred Mohi
Dec 11, 2019 -

Al Hendrickson Toyota responded

Thank you for the 5 star review! We are so pleased to hear that Jennifer and Fred were able to help you out. Providing exceptional customer service is always the goal here at Al Hendrickson Toyota, and we are pleased to hear that we hit the mark. We will be sure to let Jennifer and Fred know that you appreciated their help!

December 11, 2019

Great experience i bought a prius here in Dec. 2013, and have been using the service department ever since. i have always been treated well and fairly. i traded my 201 More

by saulf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : london jackson
Dec 12, 2019 -

Al Hendrickson Toyota responded

We can't thank you enough for your repeat business and longtime support! It's wonderful to hear that you've had great experiences with both our Sales and Service Teams. We look forward to serving you for years to come!

December 10, 2019

Seguir con ma excelencia del servicio Atención inmediata y puntual... buen servicio y cordialidad... el tiempo de espera fue adecuado y la retroalimentación de lo que se le hizo al vehícul More

by LIZK_08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
December 10, 2019

servicing excellent service , did all general maintenance on the Camry was out in 1 hour no problems. I was very satisfied with my experience at service dept More

by GRATZSONIC
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 10, 2019 -

Al Hendrickson Toyota responded

Thank you for trusting us with your Toyota Camry! We are happy to hear that you're satisfied with your service experience. Hope to see you next time at Al Hendrickson Toyota!

December 10, 2019

Excellent team They were extreme informative and patient with with and provided me with a vehicle to fit my needs. I would recommend al henrickson to all my frienda. More

by JUSTMITSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Florence lewis & Jenna Levinson
Dec 10, 2019 -

Al Hendrickson Toyota responded

Thank you for the 5 stars! We are so proud to hear you say that you would recommend us to all you friends. Providing informative and patient service is always the goal here at Al Hendrickson Toyota, and we are glad to know that we hit the mark. We hope to see you again!

December 10, 2019

Efficient and professional service All went smoothly and quickly! The service at Al Hendrickson is always done according to schedule. We will never go to another dealership for sales More

by JUDYZUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 10, 2019 -

Al Hendrickson Toyota responded

Thank you for the review! We are so pleased to hear that we lived up to our 5 star standard here at Al Hendrickson Toyota. We are looking forward to seeing you again!

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