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Advantage Toyota Valley Stream

Valley Stream, NY

4.3
4,294 Reviews
A Beautiful Place to Buy, Lease, or Service a Beautiful Car or Truck - Advantage Toyota Valley Stream is a great Toyota dealership on Long Island. Close to all in the New York Metropolitan area, whether in Nassau, Suffolk, Queens, Brooklyn, Manhattan, the Bronx, or Staten Island. We're located in front of the Green Acres Mall in nearby Valley Steam, New York, just 15 minutes from JFK Airport. You can reach us via all major parkways including the Southern State, Belt, and Sunrise Highway. We're close to an LIRR station, and you can get to us via Mass Transit. We sell new Toyotas and all makes/models of pre-owned vehicles, including Honda, Lexus, Volkswagen, Nissan and Hyundai. Enjoy satellite tunes and down piping hot coffee or tea while you're here. We have your wheels and we have your back! Please install the smell-o-vision app to optimize your DealerRater experience with that unmistakable new car smell.
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400 W Sunrise Highway

Valley Stream, NY

11581

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Showing 4,294 reviews

June 11, 2022

Service is par excellent! ! No long waits. Courteous staff. Convenient location. Service was timely. Well satisfied. More

by SMMONDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Femi Osewa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Advantage Toyota Valley Stream responded

Thank you for your feedback! We are delighted to read that we could serve you so well. We truly care about our clients, so please let us know if there's anything we can assist you with moving forward.

June 11, 2022

Looks like the service is good the problem is that it is very slow and takes double the time they tell you. Also prices are much higher than any other dealer and they will give you the "good" price only aft More

by baraz2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Zollinger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Advantage Toyota Valley Stream responded

Thank you for your honest feedback. We try our best to provide professional, transparent, and dependable services for all our clients, and we are disheartened that your recent experience with us did not meet your expectations. Please reach out to us at wecare@aagny.net if you'd like to discuss this situation personally. We hope you'll give us an opportunity to provide you with 5-star worthy service in the future.

June 11, 2022

It was my first time there and my experience was horrible. I had a 1pm appt and a arrived at 12:30. I left at 3:20pm and My car was never attended too and no one came out to update me on the situati More

by thteazme
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jun 13, 2022 -

Advantage Toyota Valley Stream responded

We’re always sorry to hear of any inconvenience or miscommunication. We truly care about our clients' satisfaction, so we can assure you that this feedback will not go unheard. Please contact us at wecare@aagny.net to discuss this personally. We hope you'll give us an opportunity to serve you better in the future.

June 10, 2022

Very bad customer service. The advisors are very rude and they don’t help you at all. Never going back here again More

by mudassiramin900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier Ascencio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Advantage Toyota Valley Stream responded

Our customers are very important to us and we are sorry to hear we may have let you down! Let us know more about what happened and how we can remedy that for your next visit. Please reach out to us wecare@aagny.net at your earliest convenience.

June 10, 2022

I had a great experience. Margie was great as always. She’s very professional and patient and tries her best to find solutions to problems with my car. She was able to identif More

by denise_zerlina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margie Bonel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Advantage Toyota Valley Stream responded

Denise, thank you for taking the time to leave us a review! We are thrilled to read that we could help fix your AC. We are committed to providing the best service and care for our clients, so we'll be sure to pass on your kind words to Margie on a job well-done. Please don't hesitate to reach out should you ever need anything.

June 10, 2022

Always friendly reliable service. On time accurate informative. Would not go to any other dealership. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 13, 2022 -

Advantage Toyota Valley Stream responded

Dennis, thank you for your 5-star rating! Knowing that you can continue to depend on us for professional, transparent, and timely service means the world to us. We're always here should you ever need anything.

June 10, 2022

It’s took 9 hours to do 1st maintenance with no oil change and practically nothing to do with a new car and 2500 mileage. Adviser Andrew Zollinger lied to me that my car will be ready by 3 pm. When I c More

by MIKAS46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Zollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Advantage Toyota Valley Stream responded

We are saddened to receive this review. We are committed to delivering timely and reliable service for all our clients, so we can assure you that this feedback will not go unheard. Please contact us at wecare@aagny.net to discuss these concerns directly. We hope you'll reconsider us in the future.

Jun 13, 2022 -

MIKAS46 responded

I really hope that my negative experience will be helping to avoid this problems in the future. In time to make appointment would be helpful to know how long the service will take time and me and dealership to better plan timing specially when car doesn’t need anything to fix(2400miles on odometer). I never have before that adviser look at my eyes and tell me that he lies that my car will be done by 3pm. It’s just unbelievable. Thank You for opportunity to tell about my experience. Mikhail Smirnov

June 09, 2022

Appointments are scheduled for a reason. Toyota Advantage never honors the scheduled appointments for the last 4 years. I had an appointment yesterday for 11:30. I got there at 10:00. I was More

by ZTWEETY213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Zollinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Advantage Toyota Valley Stream responded

Thank you for taking the time to leave us a review. We would appreciate feedback on how we can improve. Please reach out to wecare@aagny.com at your earliest convenience.

June 09, 2022

Recently I was there for service. They are really amazing. I appreciate it.I’m happy More

by saifulbiplob363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celine Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Advantage Toyota Valley Stream responded

Thank you for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Advantage Toyota.

June 09, 2022

This dealership owns up to when they have made a mistake and corrects them in a timely fashion. More

by COLLINSKIDS6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Akin Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Advantage Toyota Valley Stream responded

Thank you so much for your review of Advantage Toyota! We truly appreciate the feedback and hope to hear from you again.

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