Advantage Acura of Naperville

Recently I had one of the best experiences I've had to date with Continental Acura. The power was out when I got to the dealership, and the service guys bent over backwards to get me registered, get me a date with Continental Acura. The power was out when I got to the dealership, and the service guys bent over backwards to get me registered, get me a loaner car and get me on my way to work. Neil called me a couple of times with updates and made sure I was informed about what was happening with my car. He's exceptional! I drive from Villa Park to Naperville to get my car serviced at Continental because no one else holds a candle to them! I've also been recommending Continental to a co-worker because of the excellent service I receive. Keep up the good work! More

First of all, they were extemely open to dealing over email. Submitted requests to multiple dealers, but only got pricing over email from Greg. The process was easy from start to finish. Greg is a email. Submitted requests to multiple dealers, but only got pricing over email from Greg. The process was easy from start to finish. Greg is a first class salesman who you can definitely tell has his clients interest first. He stayed late the first day we came to look at the car and was patient as we asked questions and did the test drive. He was friendly, patient and best of all, no pressure!!! When we told him we would get back to him tomorrow on our decision, I was not given the typical "What can I do to get you take the car home tonight?" or bringing in the sales manager to try and get us to make a decision that night. This was big for us because I hate when dealers do that. He simply stated that sounds great and to let him know if we have any questions in the meantime. Delivery was great. All of the paperwork was prepared ahead of time and when we arrived, we did not spend any time waiting around. Went over some things with Greg, and then to the finance office to sign papers. Greg took extra time in showing us all of the features of the MDX and even went as far as setting up our phones and preferences. Overall, a great customer service experience. Would definitely recommend working with this dealer, especially Greg Pew!! Other sales folks in the industry could really take a lesson from him on how to make the car buying experience less stressful and actually put their customers first! More

Very disappinting experience in trying to buy a "luxury" car. Had to wait 10 minutes before anyone even acknowledged us or offered to help. We finally had to ask for someone to help us. Then the "luxury" car. Had to wait 10 minutes before anyone even acknowledged us or offered to help. We finally had to ask for someone to help us. Then the sales person we dealt with was friendly in the beginning until we started talking about price. He really had no clear, concise answers for us. He could not answer or show us in detail possible number breakdown and final payment on different scenarios. He kept deferring to his manager multiple times, but still never returned with any answer saying his manager was very busy. We just kept getting asked how they could get us to take the car home today. But not answering actual questions on payments. I am in finance and was able to calculate in my head, not revealing to the sales person, and he was not able to give me any responses. We ended up buying an infiniti and spent almost $10,000 more dollars. They were very accomodating and had the ability to show us on a computer screen payments with different financing and down payment scenarios. More

Tony listened to me from my first call to him and understood what and how I wanted to buy my new Acura MDX. He was very cooperative, friendly and helpful. He is by far "the best" car salesperson I understood what and how I wanted to buy my new Acura MDX. He was very cooperative, friendly and helpful. He is by far "the best" car salesperson I have ever worked with. Alex was also very helpful in demonstrating the technology package. Both of them took time and did not rush through any of it. I had originally tried dealing with the Acura dealership in Peoria and the Naperville dealership far outways the Peoria location. The service both Tony and Alex have offered thus far is very much appreciated and I look forward to the good service to continue going forward. Thank you to both, and especially Tony, for helping make the MDX sale to me happen. Good Job and Thank You! More

I visited Continental Acura as part of looking at a number of diffrent cars, my BMW was 12 years old and had over 180,000 miles. Josh Bruhn greeted me at the Acura dealership with a smile and I explain number of diffrent cars, my BMW was 12 years old and had over 180,000 miles. Josh Bruhn greeted me at the Acura dealership with a smile and I explained to him that I would be buying a new car in the spring of 2012 but for now I am slowing looking at a number of different cars and models. I was interested in test driving a new RL, TL and MDX. He did a great job in showing all the features of each, but it was very clear to me that the RL was the car I really liked. Josh was very patient and great to talk to and I had a very good experience. Well, the next day the transmission failed on my BMW and I needed to buy a new car alot earlier than I thought and I was very concerned about how to sell my BMW which needed $7000 worth of repairs. The team at Continental Acura made it happen and rose to the occasion, they took my car on a trade at a fair price and were willing to take the risk at auction of at least breaking even, as Josh said, "they did this to help a customer out of a jam" (we already had one Acura purchased from Continental). The purchase of the new RL went very smooth from Gerry Burton the financial manager taking excellent care of all the financial stuff and getting us lined up with a great extended warranty on the new RL to Josh Bruhn who was excellent in making sure the car was properly preped and explained all the new technolgy. I not only want to commend the folks at Continental but also thank them during a difficult time. A truly great and fun place to do business and I highly recommend Continental Acura More

Greg Pew was the only sales person to send me a internet price quote, five other dealers never did.Sharon was so helpful checking inventory for us on a busy Memorial weekend sales event.Greg took so much ti price quote, five other dealers never did.Sharon was so helpful checking inventory for us on a busy Memorial weekend sales event.Greg took so much time explaining everything on our new RDX and the test track drive was the best! Continental Acura great team working together... More

I purchased a used Honda Pilot via internet. It was in excellent condition and everything I was looking for. I was very pleased with the entire transaction at Continental. I would definitely recommend t excellent condition and everything I was looking for. I was very pleased with the entire transaction at Continental. I would definitely recommend them. More

We used the internet and email in negotiating the price of the car. Greg has provided all the details that we needed for us to make a smart decision in buying. Sharon has been very helpful with informati of the car. Greg has provided all the details that we needed for us to make a smart decision in buying. Sharon has been very helpful with information and accommodated us during the test drive while Greg was with another customer. They really make a great team. Jerry explained all the options we have for the financing and warranty. He left it up to us to decide which option we wanted without any hassle. In the end, it was a smooth transaction and we definitely recommend this dealership. More

Eddie was by far the best sales rep I have ever dealt with buying a car. I came from out of state, he had all the paperwork and everything ready to roll! I was in and out in 30 minutes. Jerry the finance with buying a car. I came from out of state, he had all the paperwork and everything ready to roll! I was in and out in 30 minutes. Jerry the finance manager was also very pleasant to deal with! I HIGHLY RECOMMEND buying from them! I would do it again in a heartbeat! Great job guys! More

This was the third car that I purchased from Continental and each buying experience was enjoyable. My & wife & I did not feel pressured to buy and found the sales people very knowledgable about several mod and each buying experience was enjoyable. My & wife & I did not feel pressured to buy and found the sales people very knowledgable about several models that we looked at. After several test drives and with helpful information from the sales staff, we were able to make an informed decision to buy. I would definitely recommend Continental Acura if you want a great car and very pleasant buying experience. More