Advantage Acura of Naperville

Just purchased my first Acura - a new 2013 RDX and couldn't be happier. Very impressed with the people at the dealership Continental Acura - especially Josh our salesperson. He was patient and knowled couldn't be happier. Very impressed with the people at the dealership Continental Acura - especially Josh our salesperson. He was patient and knowledgable and went out of his way to stick with us through the process and to make sure we got what we wanted. The dealership had some inventory on hand but they were all loaded up with options we didn't want. So instead of trying to push us into something we didn't want he worked diligently to find the vehicle we wanted from another dealership and we got exactly what we wanted. If the service deparrtment folks are as just as good to work with I'll definitely be back for future car purchases. More

sales person, Tony, was a delight to work with. service sales person, Tony, was a delight to work with. service dept first visit was amazing. right on time, quick, and fixed! very happy with Continental. sales person, Tony, was a delight to work with. service dept first visit was amazing. right on time, quick, and fixed! very happy with Continental... More

We went in just looking at the ILX and came out with a TL. We were not planning on buying a car today. But after we were kindly told of the incentives we left very happy with our car. Working with Eddi TL. We were not planning on buying a car today. But after we were kindly told of the incentives we left very happy with our car. Working with Eddie was Very pleasant and working with Jerry was easy and complete. Everyone was so nice. I would highly recommend the dealership. More

Excellent customer service, very friendly and accomodating staff. Salesman and manager were very helpful when it came to negotiating. The test drive process was professional and informative. Pick accomodating staff. Salesman and manager were very helpful when it came to negotiating. The test drive process was professional and informative. Picking up my new car was so easy and Tony and Mike made it a fun time. More

Josh Bruhn was great to work with. He is very knowledgeable, helpful and consultative. Harry the sales manager was very pleasant to deal with and always respectful as was the finance manager Jer knowledgeable, helpful and consultative. Harry the sales manager was very pleasant to deal with and always respectful as was the finance manager Jerry. It was an excellent car buying experience and the whole team is easy to work with. Anybody looking for a car should certainly contact Josh and they will enjoy thier experience. More

Purchasing a new vehicle can be stressful, but Tony was very prompt in returning our phone calls and answering any questions we had. He is a very nice guy and it was a pleasure to have worked with him. very prompt in returning our phone calls and answering any questions we had. He is a very nice guy and it was a pleasure to have worked with him. More

Came in to service wife's 06 TL and wash my 02 MDX. Alex was very helpful as usual, helping me choose what services were needed and understanding what I didn't want at that time. Shirley always is friendly was very helpful as usual, helping me choose what services were needed and understanding what I didn't want at that time. Shirley always is friendly and with a great smile. Helpful in letting us know our loyalty points and what we could use it towards. THANKS! More

I would highly recommend this dealership. They were very friendly, and gave great customer service. This was my first time buying a car, and Eddie and Jerry made me feel comfortable, and I knew I was in goo friendly, and gave great customer service. This was my first time buying a car, and Eddie and Jerry made me feel comfortable, and I knew I was in good hands. Anyone looking to buy a new or used car needs to see them! More

CHRIS PAPO DELIVERED A TRULY EXCEPTIONAL CUSTOMER SERVICE AND SHOULD DESERVE A PAYRAISE/BONUS. ALSO THE TECHNICIAN CORRECTED THE PROBLEM AND THE PORTER DID A GREAT JOB CLEANING THE CAR. AND SHOULD DESERVE A PAYRAISE/BONUS. ALSO THE TECHNICIAN CORRECTED THE PROBLEM AND THE PORTER DID A GREAT JOB CLEANING THE CAR. More

Our family came to this dealer to look for an MDX used car. All the sale man seem very nice. We found what we are looking for. We were at the table to discuss about price just like any normal car buyer car. All the sale man seem very nice. We found what we are looking for. We were at the table to discuss about price just like any normal car buyer do. They took down our offer with our initial on the paper and turn to one of the sale manager who wasn't Ken Keacher at the time. He agree on the price. So we started do all the next step which insurance, driver licence ,....financing approve after all. When the paper work came to us there was a total difference price that we agree on. We asked for the original paper that we make an offer Ken Keacher gave us an NO answer, said that he did not see the paper all he know was that the price and he will not sale the car for us with the same price that the other sale manager agree on. Ken Keacher was being extremely rude and unprofessional for his title as a sale manager. We were there for over 3 hours before he walking in the door. He told the sale man tell us that " "the price he want to sell and if we are not happy with that then say goodbye to them. Don't wasting his time!" That was Ken Keacher exactly words. Now we just want to see base on which paper that he saw that we were agree on the price that he came up with but he just couldn't find it. He said, I don't have it. How could it be possible the original paper just simply " disappear " at that time? Our family didn't want to buy the car any more but we were demand to find out where was the paper that we sign because when Ken Keacher say that there must be a misunderstood between the other sale manager and us he was extremely impolite. There was no misunderstood because as far as we understand is every dealer ship have an policies that what ever price customer offer they write it down and have their customer initial before they turn it to the manager. And that what we did. So how could it be a MISUNDERSTANDING ? What if Ken Keacher did not really see the orginal paper have our initial then I was wondering why and how they get all those number ? If we were wrong, then show us where are those number coming from? They don't take offer over the phone neither by mouth. They WRITTEN offer down and they can MAGICALLY make it DISSAPPEAR ! We would love to hear what and how the General Manager handle this situation. Acura of Naperville reputation, Ken Keache blew it off! We are understand that thirty some thousand of dollars mean nothing to a big dealer ship like Acura of Naperville. Our family voice are small but you will be surprise what our small voice can do if we don't get a respectfully apologies with the orginal paper that have our initial. Everybody have their own pride and so our family! We didn't put it so high but that does not mean somebody can step on it. More