Advantage Acura of Naperville

I bought a CPO Acura from Advantage Acura last month on Nov 15th. I spent $500 to travel, to pick up the vehicle since I had to travel from another city. The sales guy was James Heath. From the beginning o Nov 15th. I spent $500 to travel, to pick up the vehicle since I had to travel from another city. The sales guy was James Heath. From the beginning of the conversation around Nov 9th, I felt that something was amiss (AKA EMPATHY). 1. On the Acura website the advertised price was different to what was on Advantage’s website. When I called in, I was discouraged NOT to buy directly from Acura site since it was showing less. In fact, no one in the dealership was even aware of the advertisement when I spoke. What I found later was Advantage hid the CPO charges from the published price. I felt cheated. (There are many who have felt the same way if you scroll through the reviews). 2. The car wasn't prepared properly for delivery. I was made to wait close to 5 hours, reason being that there were paint scratches not to mention my names were incorrect in all paperwork (despite me letting James know the correct order a 100 times before). Lastly, the gas tank wasn't filled and was done during the last minute. I was made to simply wait with NO apology whatsoever from James who stood right there watching me wait! Is this your customer service? 3. I drive home and then come to know that the chrome window panels were all shaking making a rattling noise not to mention the alignment was completely off! YES the alignment was off with torn bushings. There was also a small rock chip on the windshield directly on the drive line of sight that was missed. Is this your CPO???! 4. There was an open recall/software update that was also missed by Advantage Acura. How can somebody miss an open recall on a CPO?! Today, I took it to the local dealer since I felt it was dangerous driving the vehicle since the SUV was veering to the left constantly from the past 3 weeks. It has been diagnosed as torn bushing with alignment fail. I called on Dec 12th atleast 10 times but no one bothered to transfer my call or even return the call despite leaving a voicemail. My call was cut off by someone who spoke saying it was NOT his responsibility. 5. I missed this in Google reviews but here it is. I wasn’t mailed the title close to 5 weeks. When I called in I was repeatedly told it will take 8 weeks to mail something I am the owner of! I again tried to call the next day and there was a new joinee who was as well frustrated since I was told there was a lot of delay for reasons unknown. She mailed me the very next day as she thought as well that this was ridiculous. Anyways, a bunch of lazy guys who work all over the place in there I guess! I finally also spoke to Noble Jones who calls himself the boss on the website if you go through! All I was expecting from him was to ask me – “How can I make this right for you?” but then the poor guy/s have no understanding of what customer service is! What can you expect from these guys anyways? Trust Advantage Acura to take FULL ADVANTAGE of your helplessness. This name suits them right!!! If I save a few out there from the hazard of buying from these folks I would think this review was of some help. More

I have purchased my fair share of vehicles through out my time but must say this was the easiest purchase yet! My wife and I worked with Gabi who was knowledgeable, quick to respond to questions, and honest time but must say this was the easiest purchase yet! My wife and I worked with Gabi who was knowledgeable, quick to respond to questions, and honest and upfront. We are thrilled with the MDX and everything it has to offer. We will definitely be customers again when that time comes! More

Working with Dillon was a pleasure. He was very professional and delightful and made us feel welcome. Thank you Dillion for making us feel like family He was very professional and delightful and made us feel welcome. Thank you Dillion for making us feel like family More

Ashton is Very professional and not ‘high pressure’. Knowledgeable and easy to deal with. Pleasure to work with Knowledgeable and easy to deal with. Pleasure to work with More

We found the car we were looking for an advantage. Acura of Naperville could not have made the process, more smooth or easy. I don’t believe anyone out there would say buying a car is the best experie Acura of Naperville could not have made the process, more smooth or easy. I don’t believe anyone out there would say buying a car is the best experience in the world, but I can honestly say this was tops as far as no stress and ease of the entire process! John Nanni Was our sales person, and he was very knowledgeable, polite and easy to deal with, and we would recommend seeing him! Finance was a very simple process as well. Overall, we had a great experience, and we will buy another car from the dealership! More

We've bought 6 cars in 18 years from Naperville Acura, and were fortunate to have one of the most laid back and helpful guys I have ever worked with in the world of auto sales. And then Advantage bought and were fortunate to have one of the most laid back and helpful guys I have ever worked with in the world of auto sales. And then Advantage bought the dealership and they cleaned out all the older/experienced/expensive people. And they gave us an 18 year old to work with. Great kid. I have no problems with him. But why ruin a working relationship? This years TLX purchase went to another dealer farther away: better deal from a dealer that seems to care a bit more. More

Called to schedule an oil change. On the phone call with a service advisor I informed them we have an extended warranty with endurance that includes a maintenance plan with the hi li On the phone call with a service advisor I informed them we have an extended warranty with endurance that includes a maintenance plan with the hi line plus, meaning they pay up to $95 for an oil change. The phone rep said that would be fine and just bring our warranty card with us. We arrived 5 minutes early to our scheduled oil change and I provided the older gentleman with our warranty card that is accepted by all dealerships. I was asked by the service department rep if I bought the warranty plan at Advantage Acura, I told him no. The rep then proceeded to tell me it is only good at the dealership I purchased it at. I told the rep that is not accurate. I asked him to call the number on the card as they pay for our oil changes. The rep then told me no. I told the rep we use it at all the Acura dealerships in Texas and Louisiana. They cover more expense than the cost of the oil change at this location. The rep than said to me that they accept Endurance Warranty coverage on mechanical issues but not for maintenance work. It was glaring obvious this older gentleman had no idea what he was talking about. I drove out of the service area and called the General Manager who didn't answer, I also left him a message and no call back. I then called the Service Manager who didn't answer and left him a message as well. No call back. Is this because we have out of State plates? Or because my plates clearly State-DISABLED VETERAN? Or because my plate frame says 75th Ranger Regiment? Either of these will cause me to never go back. If they treat you like this to your face, imagine what they are doing to your vehicle when you are not watching. Avoid them, dishonest or worse, incompetent. Craig More

Great sales and financing teams, ask for Abe and Tony, respectively. My wife loves her new Acura. respectively. My wife loves her new Acura. More

As an unexperianced car buyer I was happy with the process. The negotiations were always friendly and the outcome was satisfactory. process. The negotiations were always friendly and the outcome was satisfactory. More

No haggle pricing. Good service and follow up from John Unger. Bought a new MDX. Painless process. Good service and follow up from John Unger. Bought a new MDX. Painless process. More