Adams Jeep Of Maryland Inc

I bought my 2009 Jeep Wrangler in Sept. of 2009 from Adams Jeep of Maryland and it was a vehicle from the lot that they had already put a lift kit and larger tires on. I purchased the lifetime warranty Adams Jeep of Maryland and it was a vehicle from the lot that they had already put a lift kit and larger tires on. I purchased the lifetime warranty with the vehicle and was told by the guy handling the finance portion of my purchase that it would cover all the parts of my lift kit, except the tires. This was one of the sole reasons I agreed to buy the warranty. Since my purchase, I have had an issue with the car shaking violently anytime I hit the slightest bump while driving in the 20-40mph range. I have taken the car back four times to be fixed for this issue which qualifies it under Maryland's Lemon Law. The first time I took it to be serviced, I was told that my alignment was off so they fixed that and I had to pay for the repair. The problem persisted so I took my car back a second time where I was told that my steering stabilizer was not strong enough to handle the lift kit and I would need to upgrade to a heavy duty one, or the problem would keep returning. So I upgraded the steering stabilizer, which I again had to pay for, which I found strange since the dealership had performed the lift and placed a part on there that they knew would not be compatible, nor was it covered by my warranty. But I didn't complain, I just wanted my car to work. The problem still persisted though, and I again had to bring it back in for a third time where I was told that my tires probably had not been rotated front to back through any of my rotations and that should help the shaking. So I had to pay for that service, but it didn't stop the shaking at all. I recently took my car in for the fourth time where I told them that it is so bad that it's unsafe and undrivable and that I'm going to file for the Lemon law if it can't be repaired this time. I was told by Mike Gardner (my salesman) that he would look after the repairs and make sure it was taken care of. I received one phone call the next day from serviceman, John Loucks, which I missed so he left a voicemail. He said that my car needed two track bars to be replaced and if I needed the vehicle for the weekend, I could pick it up, or if I wanted the work done, I could leave it. I called back, but John was gone so I told the receptionist that I didn't need the vehicle so he could go ahead and do the work. That was on Friday. I received a phone call on Tues that my car was ready and that I owed over $500 for the repair. This made me very upset as I was given no mention of a cost and I still have the voicemail that John left me where he did not mention a cost before I got the work done. I also didn't understand why my warranty was not covering any of the repairs for the continued issue, and he told me that it didn't cover the lift kit parts, which only had a 90 day warranty, a very different story than I was told upon the purchase of my jeep. I also found it ridiculous that it took four service visits that each cost me money before they found the real source of the problem. I was very unpleased by this and was told by John that the best he could do was not charge me for the labor, which still left me with a $330 bill. I contacted Mike Gardner and his only response was that he hated when that happens and that he wished there was something he could do. I feel that I have been lied to about what my warranty covers and about what was really wrong with my vehicle so that I would have to continually pay for services and eventually replace the entire lift kit at my expense. This is the worst customer service I have ever received and it makes me regret strongly ever having purchased a vehicle from Adams Jeep of Maryland. More

Between my Father and myself we have purchased well over Between my Father and myself we have purchased well over a dozen Jeeps from Adams Jeep. The quality of work, the employees, the customer service, e Between my Father and myself we have purchased well over a dozen Jeeps from Adams Jeep. The quality of work, the employees, the customer service, etc...is simply fantastic. I have always owned Grand Cherokees until my last two purchases, which have been Wranglers. Mostly because of the knowledge and character of one particular individual. Mike Gardner you have surpassed every sales individual that I have ever purchased a Jeep from (since 1991) based on knowledge, a true understanding of the vehicles as well as personal charisma and common courtesy addressed to the buyer. Those factors are paramount when purchasing any vehicle. I would and already have suggested to several people that if they are interested in a purchase of Jeep, Mr. Gardner at Adams Jeep is who you need to see hands down. More

I was looking to buy a car and was planning on buying elsewhere because I was new to the area. I met someone who told me that I needed to check out Adam's Jeep. I went there and was assisted by Mike Ga elsewhere because I was new to the area. I met someone who told me that I needed to check out Adam's Jeep. I went there and was assisted by Mike Gardner. This was the first time I had bought a car from a dealership, and I was very nervous. Mike was so friendly and knowledgeable about Jeep that he really put my mind at ease and made it fun for me. He was genuine and I could tell that he really cared about what I was looking for in a car, and was determined to give me exactly what I came for. I ended up buying a Grand Cherokee, and couldn't be happier with my purchase. I live about 30 minutes away and anytime I need anything done to my Jeep, that is the only place I will take it. The service department is great, plus I get a chance to catch up with Mike. He is a great salesman, and I would recommend him to anyone looking for a new or used car. More

Can't say enough good things about this dealership. Mike was easy to work with which is why we have bought a total of 5 vehicles from the Adams family. The service department is on the ball and takes great was easy to work with which is why we have bought a total of 5 vehicles from the Adams family. The service department is on the ball and takes great care of us and our Jeep. We recommend people daily... More

The sales team at Adams Jeep of Maryland, Inc. is the friendliest and most professional team I have ever purchased a vehicle from. I purchased a new 2011, 70th anniversity, Jeep Grand Cherokee over the i friendliest and most professional team I have ever purchased a vehicle from. I purchased a new 2011, 70th anniversity, Jeep Grand Cherokee over the internet. I tried purchasing a Jeep in NY but trying to get the "true purchase price" of the vehicle I wanted was a challenge. I shop to try to save and get the best price but the NY dealers play a game where they give you a price,send you on your way, and say " come back if you get a better price, I can beat them". Why didn't they give me a good price to begin with? Purchasing from Adams Jeep I made a call, told them what I wanted. They gave me a no nonsense price that saved me an awful lot of money. The deal was set over the phone and a short Amtrak train ride to Aberdeen, Maryland where Keith Cook, Adams Jeep internet specialist, met me and drove me to the dealership. My Jeep was preped and ready to go. Keith explained all the new options and how to work them. I signed the fiancing forms and within less than an hour I was ready to go. The sales team introduced themselves and I even met Mr. Adams. A special thanks to Steve Michaels, Wayne and Mike for their hospitality. I highly recommend doing business with this dealership. More

I had a very pleasant experience yesterday buying my 2010 Wrangler from both of these gentleman--they were professional, helpful, and I got a great deal. There was no hassle, and they went out of their way ( Wrangler from both of these gentleman--they were professional, helpful, and I got a great deal. There was no hassle, and they went out of their way (before I even stepped in the building) to get me the vehicle that I wanted for the price that I wanted. They couldn't have made it any easier! More

I came in looking for a used jeep...ended up with a 2011 jeep wrangler unlimited! I love my Jeep. All the staff was courteous and very accommodating..They were able to get me into my dream jeep with a price jeep wrangler unlimited! I love my Jeep. All the staff was courteous and very accommodating..They were able to get me into my dream jeep with a price I could afford. Rich was very helpful and knowledgeable. I would highly recommend them if you are looking for a Jeep! More

Today I came into Adams Jeep to get my old Jeep serviced. I ended up leaving with a Jeep Rubicon. Rich was very helpful and I feel great about my purchase. I ended up leaving with a Jeep Rubicon. Rich was very helpful and I feel great about my purchase. More

Adams is the ONLY dealership I trust.The people there are so friendly and really went out of their way for both my mom and I when we both purchased new 2011 Jeeps from them. I would definately recommend this so friendly and really went out of their way for both my mom and I when we both purchased new 2011 Jeeps from them. I would definately recommend this dealer. MICHAEL GARDNER IS THE BEST. He walked us through it all and answered all our questions. He was honest with us and never once did he "beat around the bush" when it came to numbers and service. I will be sending all my family and friends to MICHAEL GARDNER at Adams Jeep when making their next vehicle purchase. :D More

Colleen was so helpful, friendly & patient. She went above and beyond to make our experience at Adams Jeep of Maryland an enjoyable time. She also moved us through the purchase process as quickly as po above and beyond to make our experience at Adams Jeep of Maryland an enjoyable time. She also moved us through the purchase process as quickly as possible and went to great lengths during the negotiations. We are thrilled with our Jeep and will thoroughly enjoy it for many years!! More