Acura of Peoria

This was the second Acura dealership I visited. Because of my experience at a previous Acura dealership, the Peoria dealership exceeded my expectations. What impressed me the most about this dealershi of my experience at a previous Acura dealership, the Peoria dealership exceeded my expectations. What impressed me the most about this dealership is that negotiating my deal and trade in was not an arduous process. They did way better than what I expected on price. The general atmosphere is very inviting. I would recommend dealership, specifically Ben & Glenn. More

I spent hours and hours negotiating a price.After a price was reached I went in to fill out the paperwork. As I was filling it out I was informed the price I was told did not apply with the features that had was reached I went in to fill out the paperwork. As I was filling it out I was informed the price I was told did not apply with the features that had been agreed upon. I was told it was a miscommunication....despite the text I had? I walked out and was called later to let me know they would give me that price they had told me before was ok? I have been insulted several times by things they told me. I guess they felt because I was a women buying a car they could tell me lies and I would fall for it. I went to North Scottsdale and was treated with respect and got a better price.Make sure you get your quote in writing with all the features spelled out or just got to North Scottsdale. More

Here is my story. It is the experience that I had with Here is my story. It is the experience that I had with Peoria Acura’s service department that gives dealers a bad name and makes people uneasy abou Here is my story. It is the experience that I had with Peoria Acura’s service department that gives dealers a bad name and makes people uneasy about going to a dealership. I want to start by saying this car was a purchase for my son that has had an extremely bad year. His father passed away at 40 when he was hit on his motorcycle. He made it through this and graduated high school with honors, received awards in ROTC and was a police explorer. He was starting school and had gotten a job. He was riding his bike to and from work. This car was purchased to show him how proud I was of all of his achievement’s this year. This 2003 Acura CL was everything he wanted sunroof, leather seats and is 6 cylinder. I would have not purchases the car with all of the deceptions by the staff but my son wanted the car so against my better judgment I purchased the car for him with everything that he had been through this year. I had my son’s car towed into Peoria Acura after less than a month and 1000 miles of him driving it. Mike was pleasant and had a loaner car ready for me. I liked the fact that they provided me with the same type of vehicle that I had bought for my son other than they only had a SUV available. He called me and told me that it was the transmission. I was totally shocked that the transmission had gone out that short of me purchasing the car. He told me that it was going to cost $5000 to purchase a transmission. I told him that I am not willing to pay that since the car was less than a month old and there had only been 1000 miles put on the car since it was purchased. I will go into what transpired between your staff and I later in this letter. At this point what I want it to nullify the contract. I do not want to do business with a company that does not back a car they sold I am currently looking into a law that states that a car purchased in Arizona must be operable for 3,000 miles or 3 months. There could have been service recovery in the beginning by replacing the transmission with little or no cost to me. I called Mike after hearing about the transmission the next day. I had spoken to a few friends that are service managers or work as mechanics. I found out that it is unlikely that the technician was not aware of the transmission problem since it was such a short period of time since I purchased the car. . I have a hard time that people that I have known for many years that have nothing to lose would lie Mike told me that I should have purchased the extended warranty and it MAY have picked his up. There were many things told to me that were not truths after this point. Mike told me that Acura would pay half of the amount because they were aware that this year and type of car had transmission problems and this was unheard of for Acura to do with a second owner. I know this Marketing/Sales strategy. I work with sales and marketing. He made it seem like he going the extra mile to help. He told me that the company did not know how the car was run because my son had put 2500 miles on the car which was not true because I compared the mileage when I bought the car to the current mileage which was about 1000 miles. I told him that when I had talked to people that I knew that there were other options that were not as expensive, such as, rebuilding or buying a used one. Mike told me that the transmission in my car was hard to find and that Acura transmission were not meant to be rebuild. I do not think any transmission is meant to be rebuilt. So I asked to talk to the GM and was told that someone from the complaint department by the name of Chuck would be calling me back about the problem. Mike was going to explain the situation to Chuck and that he would be calling me. My experience went from bad to worse. He was supposed to take a message and have you call me on Friday because when I asked to speak to you I was told you were in meetings. I talk to him about the service issues that I had when I bought the car. That when they first tried to sell me the car they came back with an extremely high payment and interest rate saying that since my son was a first time buyer that is the reason everything was so high. Although my husband handled most of these things I did know enough to know that since I was the primary with my son as the secondary that it was off of my credit and I have good credit. My son has good credit just not long standing credit history. So I told them to come back with their best because I was not going back and forth. They came back with a reasonable amount. This was after we did the usual what payment do you want and I said what you are willing to sell me the car. When I went to finance which you can verify because I was told that they had to tape it. The finance man named Mike told me that if we added gap, extended warranty and a security system he could drop my interest rate by a percent. Right then I would have left if my son did not want that car. There was deception. I understand that the company is in business to make money. So after explaining all that and with what was happening with the transmission that I really felt taken advantage of by Peoria Acura. Although the extended warranty was offered the car had less than 1000 mileages put on it, had no plate and I had not even made the first payment and the car broke down. I felt that the dealership should have fixed the transmission to show good faith since I bought the car in good faith. The sales person made it a point to say many times the car was in great shape all the work was done here and that there would not be any problems with the car and old couple had owner it and they traded it in for a newer version. I asked about the dealership picking up some of the money for the transmission but his response was that they would not and under no obligation to pay anything and they were not trying to take advantage of me. The dealership sells 150 cars a month they are not going to take advantage of one person. I happen to know that my boss bought her car there and said she would never do business with your dealership again. She said that if she knew that I was going there she would have warned me. I told him that I was not happy with that answer and that I wanted to speak to you. He did say that I could come back and trade out of the car that I had. So I asked if that meant that they would but it back for what they sold it to me. He said that they knew that they were going to have to spend 2500 to fix it. That was not an acceptable answer. Saturday morning when I did not hear from you I e-mailed Mike about the loaner car that he provided and that it said that I needed to return it today and I felt that since I had not spoken to you that I should not have to return the loaner until I spoke to you. I also mention a law I had heard of by talking to someone that says that the car must be operable for 3 months or 3,000 that I am researching. I asked him to contact me. He did not respond. So then I called and asked to speak to you and I was transferred to numerous people in sales then I was finally transferred to Dave and his wife’s voicemail. They were the sales managers. I do understand that they are your buffers. But neither one of them called me back either. More

I purchased a used car from Acura of Peoria on April 20th I purchased a used car from Acura of Peoria on April 20th 2012. While my salesman was very friendly and pleasant, the tactics employed during the s I purchased a used car from Acura of Peoria on April 20th 2012. While my salesman was very friendly and pleasant, the tactics employed during the sales process were despicable. After agreement on price and trade-in were reached with the salesman, he return with a contract that included an extra $349 for zep tek a paint protectant, $599 for an undercoating, and $5 for tire disposal for new cars. $953 added to the sales price. When I refused the products, I was told they were on the car and could not be removed. I said I did not want them and walked away. They followed me and the items had been miraculously removed. Once the contract was corrected, I told them had financing. I was told I had to prove who I was. They asked for my SS# and had me sign another from which it turned out was for pulling my credit app, by deception. They did in fact offer me financing during the final paper signing. I’m sure I’m not the only one they do this to. I feel for the people who don’t catch their tactics. More

I got great service from everyone I worked with. This was the second vehicle I got from Acura Peoria and plan to use again! I love my new car! was the second vehicle I got from Acura Peoria and plan to use again! I love my new car! More

Very smooth transaction. I have always been pleased with this dealership and didn't even consider going elsewhere. Doug Randall was very thorough in his presentation of my new MDX. this dealership and didn't even consider going elsewhere. Doug Randall was very thorough in his presentation of my new MDX. More

Everything was easily negotiated through email and over the phone. Doug Randall was very friendly and handled everything extremely quickly. Everything I was told is what I got and there were no hidden fees the phone. Doug Randall was very friendly and handled everything extremely quickly. Everything I was told is what I got and there were no hidden fees or anything. More

My experience with Acura of Peoria was wonderful. From the first day that I walked into the dealership almost a year ago, the customer service was amazing. I just recently after much thought and necessit the first day that I walked into the dealership almost a year ago, the customer service was amazing. I just recently after much thought and necessity purchased my Acura TL and I am absolutely in love. I had many concerns with purchasing a car, after having my Honda for 11yrs, but Caleb and staff at Acura of Peoria did not make me feel pressured and worked hard to give me a great deal. I am truly a proud new owner and I would recommend and return to this dealership. I feel I have gained a friend in Caleb, and I know he will continue to be successful at Acura of Peoria. More

This is our fourth purchase from this dealer and each experience has gotten better. We live 100 miles away so we deal on the phone, no surprises on arrival, and the finance piece took less than 15 minut experience has gotten better. We live 100 miles away so we deal on the phone, no surprises on arrival, and the finance piece took less than 15 minutes. The best ever. Doug is a salesman who delivers what the tells you he will. The dealership management works hard to make the whole experience a pleasant one also. We will continue to go back to this dealer in the future. More

I emailed the dealership and Freddy Peralta contacted me right away..When I showed up the car was up front waiting for me to go on a test drive..Finance was simple and fast..Thank you helping my new 2010 ac right away..When I showed up the car was up front waiting for me to go on a test drive..Finance was simple and fast..Thank you helping my new 2010 acura zdx leaving with a smile More