Acura of Orange Park

My negative review concerns the service department. The repair they performed on my vehicle appears to have been a temporary fix rather than a proper diagnosis of the underlying problem. Before auth The repair they performed on my vehicle appears to have been a temporary fix rather than a proper diagnosis of the underlying problem. Before authorizing the repair, I specifically asked them to inspect a known failure point while the transfer case was removed, as this issue is common and is currently being investigated by NHTSA (Case DP26-001). The dealership stated that the inspection was performed but refused to document it in writing. Two months later, I returned with another concern involving the same AWD system. At that point, they wanted to charge me $1,000 to remove the transfer case again—the same transfer case they had installed only two months earlier—to inspect the exact component I had originally asked them to check. During this visit, I was also provided with information about the AWD system that proved to be inaccurate. My suspected root cause has since been confirmed by another Acura dealership and is now being properly addressed. More

Latasha was great to do business with. She made the buying experience great and easy. She made the buying experience great and easy. More

STAY FAR AWAY VERY DECEPTIVE WITH PRICE SWITCH BAIT Pulled the typical price switch bait as soon as I was ready to purchase the vehicle. Had the truck that they’ve had for 2+ months listed for BAIT Pulled the typical price switch bait as soon as I was ready to purchase the vehicle. Had the truck that they’ve had for 2+ months listed for a price online and now that I’m ready to purchase the truck they are upping the price by 4k 1GT4UXEY5SF121118 Spoke to them all the numbers were correct then they prepared the documents & emailed the documents to me then call me saying the truck is 4k more DO NOT TRUST THIS DEALERSHIP VERY DECEPTIVE More

I am submitting this complaint because my fiancé and I feel we were intentionally misled during the financing process of our first vehicle purchase. We entered the dealership as first-time buyers and n feel we were intentionally misled during the financing process of our first vehicle purchase. We entered the dealership as first-time buyers and negotiated a deal we believed was within our budget. We made a $4,000 down payment and were careful about staying within a manageable financed amount. However, during the finance signing process, the dealership changed the structure of the agreement and added thousands of dollars in charges that had not been properly disclosed during negotiations. When we questioned these charges, we were told they were mandatory “bank fees” required because we had no credit history. After contacting our lender, American Credit Acceptance, we learned those statements were not true. This experience has caused us severe stress, both emotionally and financially. We trusted the dealership’s staff to guide us honestly through our first purchase, but instead feel manipulated and deceived because of our inexperience. We respectfully request an investigation into the dealership’s financing and disclosure practices and assistance in resolving this matter. More

Great experience, Marcus Clark is great to work with. Ian in finance is also great! Get your next car here! Ian in finance is also great! Get your next car here! More

DO NOT BUY HERE! We were in the process of purchasing a vehicle from this company from out of state. They informed us that the vehicle had just been shipped to anothe We were in the process of purchasing a vehicle from this company from out of state. They informed us that the vehicle had just been shipped to another one of their locations, but said it was still in transit and could be brought back. Based on that, they had us send over personal information including our driver’s licenses and go through a ton of information and details pertaining to the sale, and requested a $1,000 deposit to hold the vehicle. ONLY AFTER taking the deposit, they then told us they were unable to get the vehicle back, even though it was still in transit and they had already confirmed it wouldn’t be an issue as the transit truck would just bring it back. We had already gone through all the effort on our end and even passed on another vehicle we were considering because we believed this one was secured as that is what the deposit is for. They canceled the sale and were directed to management. Management has completely ignored us. NOT GOT BACK TO US WITH EVEN A SIGLE WORD FOR DAYS! At this point, it’s hard to understand what the purpose of a deposit is if it doesn’t actually hold the vehicle and the dealership can simply back out without any accountability after taking all our personal info and money. GO SOMEWHERE ELSE or you will regret it More

The negotiations were easily done over the phone and the closing was flawless. It was a very pleasant experience. closing was flawless. It was a very pleasant experience. More

I am writing this to formally recognize the outstanding service we received from the Finance Director, Bachir Atallah, during our recent purchase of two vehicles. From start to finish, Bachir demonstrated service we received from the Finance Director, Bachir Atallah, during our recent purchase of two vehicles. From start to finish, Bachir demonstrated an exceptional level of professionalism and expertise. Buying two cars at once can be a complex and stressful process, but he made everything seamless and transparent. His attention to detail, patience in explaining our financing options, and genuine care for our needs truly set him apart. It is rare to find such a high level of dedication and "Excellent Service" in the industry. Bachir’s "Excellent Treatment" made us feel valued as customers and confident in our decision to choose Acura Orange Park. We are thrilled with our new vehicles and deeply appreciative of the smooth experience Bachir provided. He is a tremendous asset to your team, and we will certainly recommend your dealership to our friends and family because of him. More

Customer Service is horrible. The worst I have seen at a dealership. Their focus is not on the customer just on getting a sale. Salesman don’t know the features on cars they are t The worst I have seen at a dealership. Their focus is not on the customer just on getting a sale. Salesman don’t know the features on cars they are trying to sale at all. Just horrible. More

So happy with Kate she is very kind and responsive, I'm very happy for everything she does. very happy for everything she does. More