Acura of Orange Park

I came in for service oilchange and I have my alignment chec The shop discovered that my vehicles pulling to the right because it’s out of alignment and I had Suntar do it twice and they did not correct the prob The shop discovered that my vehicles pulling to the right because it’s out of alignment and I had Suntar do it twice and they did not correct the problem but I brought it to Acura here on Orange Park and they fixed it right away I am really grateful. More

Service I always have a good experience when having my car serviced there. It’s done in a timely manner and the staff is very attentive. Very reasonable pri I always have a good experience when having my car serviced there. It’s done in a timely manner and the staff is very attentive. Very reasonable price for an oil change and tire rotation. More

Very good experience Pleasant and friendly staff. Clean atmosphere. Customer service was exceptional. Will be back again. Impressed with the inventory. Many options in sto Pleasant and friendly staff. Clean atmosphere. Customer service was exceptional. Will be back again. Impressed with the inventory. Many options in stock. Prices were competitive. More

Easy Experience Buying and servicing here is a good experience. They recently brought someone on who makes the experience feel way less threatening, and you interface Buying and servicing here is a good experience. They recently brought someone on who makes the experience feel way less threatening, and you interface with someone who is pleasant, knowledgable, and helpful. More

Great experience Just stopped on to “take a look” at the insistence if my daughter. We were given a warm welcome by a young lady named Chelsey , Even though we told he Just stopped on to “take a look” at the insistence if my daughter. We were given a warm welcome by a young lady named Chelsey , Even though we told her we just wanted to look around , she made us feel very comfortable. The very opposite of a certain dealership near me which shall remain nameless. Nice to see such friendly employees. More

Great customer service The manager was very welcoming and made sure we were well cared for. All the other employees were very professional and kept us informed in every ste The manager was very welcoming and made sure we were well cared for. All the other employees were very professional and kept us informed in every step of the process. More

New Car! I was treated with respect and received great service from James and his team! I was able to get a new car without a lot of hassle. I was treated with respect and received great service from James and his team! I was able to get a new car without a lot of hassle. More

Worst of the worst They used every slimy dealership trick in the book, took my keys and wouldn't give them back. Took hours to get my car back from them, had to threaten They used every slimy dealership trick in the book, took my keys and wouldn't give them back. Took hours to get my car back from them, had to threaten to call the cops. Generally horrid people to work with. More

priscilla Priscilla, from Tallahassee, FL my service appointment was very pleasant. all of the employees are quite professional. Had the best service for my ca Priscilla, from Tallahassee, FL my service appointment was very pleasant. all of the employees are quite professional. Had the best service for my car. they have done an incredible job. I was very happy with the results. Thank You Service Team Detail team More

Find another dealer (great product/terrible location) My experience with Acura of Orange Park was horrible. It started out well enough with the internet sales rep (Mr. Brian King ) who did a good job and My experience with Acura of Orange Park was horrible. It started out well enough with the internet sales rep (Mr. Brian King ) who did a good job and knows the product, but my pick up was unsatisfactory. I scheduled it well in advance because it is a long drive (I came all the way from Lakeland, GA) and I needed to be home for Halloween candy hand out. It took the detailers four hours after I arrived to have it ready. The registration paperwork was not done properly so they had to overnight an entire new package that I had to blindly sign and return, I requested a completed copy once Acura of Orange Park populated everything. That never happened. I requested a more legible copy of the CPO checklist, that never happened. I requested retired USAF tags, that never happened. Then a week after I bought the car the battery died, I sent a copy of the test and the receipt for a new battery I had to purchase out of pocket and never heard back from them. Those are facts and not opinion and I notified Mr. Jim Twigg Acura of Orange Park CSI Coordinator of all the above details. He wrote me back saying he'd investigate and I never heard back from him or anyone else in their organization. Then I got a seatbelt recall notification and had all kinds of issues getting that resolved. I think Acura is a fine automobile, however I'd NEVER go back to this dealer and encourage any reader to try another one to avoid my disappointing experience. More