Acura of Ocean

I purchased for lease on 5/6/10 a 2010 RDX. I signed the contract and left a $1,690.00 deposit which was, I was told, needed to hold the car. I was told to pick the car up on Tuesday, 5/11 @6:30pm. I call contract and left a $1,690.00 deposit which was, I was told, needed to hold the car. I was told to pick the car up on Tuesday, 5/11 @6:30pm. I called the salesman, George Notte, on Friday 5/7, to confirm that we were all set. Yes, he said, I'll see you Tuesday. I then proceeded to return my currently leased car. I saw my check had been deposited by Acura of Ocean, first thing Friday morning. I get a call on Monday from Ciro telling me that they could not actually do the deal unless I agreed to significant increases in the agreed to monthly rate and length of the lease. I spent Monday back and forth on the phone with Ciro and then Steve Cotter. Their final position was that I was not getting the car and that I now needed to send them a cancelled check to get my $1690.00 back!!! I went as planned last night to get my car and they refused to give it to me. I now have to pursue legal avenues. I have only 1 car at the moment that I need for work and my husband is at home with 2 small children ( 3 and 3 months) with no means of transportation. More

Horrible experience. It took them 2 days to figure out they weren't getting some of my paperwork because THEIR copier was jammed when they accused me of not sending it properly! The sales person I worked they weren't getting some of my paperwork because THEIR copier was jammed when they accused me of not sending it properly! The sales person I worked with took forever to get back to me, overall it was a slow, miserable, process to actually purchase the car. Never again would I do business here. More

While taking our Acura MDX (which was purchased at Acura of Ocean) for an elective service visit, we decided to let this dealer install new tires. When we picked up the vehicle, we noticed that upon brakin of Ocean) for an elective service visit, we decided to let this dealer install new tires. When we picked up the vehicle, we noticed that upon braking, a terrible shaking occurred. As we were halfway to Albany NY, we continued to our destination and immediately had a qualified mechanic offer an explanation as to what had happened. We were victims of a common error. The dealer had "over-tightened" the lug nuts on our wheels, and bent a part of the braking system called the rotors. I spoke to managers in both sales and service. This dealer acknowledged that the rotors were bent, but refused to replace them. The only thing they offered to do was "re-cut" the rotors at a cost of $200.00. They are short-minded, small, and uninterested in keeping a 10 year customer happy. AVOID USING THIS DEALERSHIP! More

I was looking to lease Acura TSX V6 with tech package. I was looking to lease Acura TSX V6 with tech package. Prior to contacting the dealerships I did my homework and figured out value of my trade-in ( I was looking to lease Acura TSX V6 with tech package. Prior to contacting the dealerships I did my homework and figured out value of my trade-in ( KBB value minus payoff amount) and approximate leasing monthly payment. I decided to go with a slightly lower figure (40.00 less) for a monthly payment as my goal and see what happens. I used Edmunds.com site to request quotes from several dealerships. I was contacted by Randee the manager of Acura of Ocean. After a phone conversation and several e-mails I told her of the monthly amount that I was willing to pay. I asked Randee if it’s doable I will visit the dealership for a test drive we’ll go from there. She said that I should come. I came the next day. Randee introduced me to Warren the salesman. He did a good job on the test drive – presented the car well, was knowledgable about car’s features. After the test drive Warren asked me what is my next step. I asked him to tell me what the leasing amount would be for my parameters given a value of my trade-in. He pulled out a book, did some intense calculations putting bunch of numbers on a clean peace of paper. After about 5 minutes he gave me a number that was 250.00 more than the number I was looking. I told him that I am only willing to pay 250.00 less than his number. Warren took the book and disappeared. He reappeared 5 minutes later with a big smile – he said he made a mistake and looked at the wrong numbers – new number that he came up with was 100.00 less than his 1st offer, still 150.00 more than I was willing to pay. Again I told him that I am willing to pay the amount I originally gave him and if they can’t make a deal I will leave. Warren said since my offer is so radical(!!!), the standard thing to do is to leave 2,000.00 deposit, fill out the application and hope for a positive decision from the people who will decide. I said that I will not be leaving any deposits. Warren grabbed the book and disappeared again for another 5 minutes. Then he asked me several questions about my trade in informing me that if I was not still paying it off, Acura would be mine already (of course - the value of my trade in would have been 6,000 more!). After 3rd disappearance with the mysterious book Warren came back and informed me that they can’t do the deal. To summarize my visit – good test drive but silly, dishonest, albeit entertaining negotiations. Just to show that my number was not unreasonable I have an offer that I am still considering from Precision Acura in Princeton for the same car that is 15.00 higher than my number. More

I purchased a car from Ocean Acura in 2006 and have had the best experience ever. Maybe the others have bad sales people, and quite honestly people that happens. The service is always good, even if they do the best experience ever. Maybe the others have bad sales people, and quite honestly people that happens. The service is always good, even if they do have bad news sometimes- it's a car, it breaks down. The pre-certified warranty always covers any issues and they always have a loaner with a great website for service. I am one to always complain and when I saw all of these complaints, I couldn't believe it was the same place. More

Avoid this place if you do not want to waste your time. Randee, the so-called manager, contacted us after we sent an inquiry regarding a new car via the internet. We told her on the phone what we wanted an Randee, the so-called manager, contacted us after we sent an inquiry regarding a new car via the internet. We told her on the phone what we wanted and the terms. She said it was definitely do-able and that we should come in right away. We had other things to do that day and told her not to waste our time, but she promised she wouldn't and since we were ready to purchase the new car, we foolishly went. Guess what? She lied and claimed we were making everything up and then started mumbling to herself. When we asked her what she said, she walked away, leaving the salesperson looking mortified and us very annoyed for not only being lied too but for wasting our time. This "lady" should not be dealing with the public as she is very unprofessional. BTW, we got the car we wanted and were treated as a customer should be treated at a different Acura dealership. Do yourself a favor and do the same! More

Bait and switch tactics. They ask you to name your price, ask you for your credit card to take a deposit and then come back and say they can't do the deal. They did this 3 times. I ruled out buying price, ask you for your credit card to take a deposit and then come back and say they can't do the deal. They did this 3 times. I ruled out buying a car there even though they are the most convenient dealer to get to. More

Terrible! I dropped a $20,000 down payment and they let me drive away wihTH NO INSURANCE! When I realized (2 weeks later) I did not have my insurance card, I called and asked the salesman wtf happened and me drive away wihTH NO INSURANCE! When I realized (2 weeks later) I did not have my insurance card, I called and asked the salesman wtf happened and why he didnt call my insurance company from the start and he had no answer. Then as I was transferred to the GM I told him I was insulted that he TOOK MY $20,000 AND LET ME DRIVE OFF WITH OUT INSURANCE, he said I insulted him....UMM are you the one spending money on a brand new car? NO! Terrible business attitude, didnt offer me anything for THEIR MISTAKE and told me I was insulting him? Please losers, liers, and I WILL NEVER BUY A CAR FROM THEM AGAIN! More

I visited the dealer with my daughter,nephew, and another relative, the two young people were shopping for their first car purchase. They spoke with different salespeople. At one point, the salesperson s relative, the two young people were shopping for their first car purchase. They spoke with different salespeople. At one point, the salesperson speaking to my nephew, got nasty and insisted that: "we have a deal...", "you bought the car..." This was after the saleperson checked my nephew's credit to see if he qualified for a promotional finance rate. My nephew did qualify, but he did not want to buy the car. We left, but with a bad taste for the dealership. My daughter's salesperson seemed nice, and she had seen a car she liked. The following week she called the dealership, and said she wanted to make an offer to buy the car she saw. Her sealesperson was off, so a sales manager handled her call. The manager told my daughter: "Don't bother coming here, or making an offer. We do not want to sell you a car. The reason is your father caused us to lose a deal with the young guy last week, and anyway your father already bought three Acuras, all from a different dealership. We don't want your business." Needless to say, I have told this story to many people, and everyone is shocked by the treatement we received. Since that day, the people in my group have purchased three cars, none of them from Acura of ocean. More

I visited the dealership looking for a new car on Memorial Day. I found a certified used car and negotiated its purchase with a trade of my 95' Toyota Camry and 02' Nissan Altima. Two days later when Memorial Day. I found a certified used car and negotiated its purchase with a trade of my 95' Toyota Camry and 02' Nissan Altima. Two days later when I brought both cars to the dealership to complete the deal, Ariel Gejo, Jr. announced that the deal is off unless I drop an extra $2,000 on the already negotiated price for my Nissan Altima. I felt as though I was being cheated and was shocked to receive such treatment from a luxury dealership. Mr. Gejo acted as the worst example of a used car salesman. After a long and rather unpleasant argument, they decided to purchase the Toyota Camry for an agreed price of $1,000. I signed the title over to the dealership, but Mr. Gejo said he could not issue me a check since the financial department at the dealership was already closed. He verified my address, made a copy of my driver's liscence, and swore that the check would be put in the mail first thing the following day. Two days later, he called me and asked whether I was still willing to sell the Nissan Altima for the reduced price he offered me previously. By this point, I was not even willing to discuss his offer, and asked Mr. Gejo whether he emailed me the check. In response, he asked me to verify my address...which by now seemed more like harrassment to me because I obviously gave him my address many times before. To me, it feels like they are trying to swing me out of $1,000. I filled a complaint about this dealership with the Better Business Bureau and the customer service of Acura USA. More