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Acura of Johnston

Johnston, IA

4.7
1,247 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,247 reviews

October 11, 2021

Excellent salesmanship! Both employees stayed by our side working through every unforeseen obstacle we encountered! :) More

by tylyneicher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adi Dupanovic, Hasan Muratovic
Oct 11, 2021 -

Acura of Johnston responded

Tylyn, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 11, 2021

I’ve been a loyal Acura rl owner for 20 yearsLithia has I’ve been a loyal Acura rl owner for 20 years Lithia has been very good dealer in that time Thank you Michael A More

by MARGETSINGINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears
Oct 11, 2021 -

Acura of Johnston responded

Michael, We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 11, 2021

The service was so slow. I waited nearly 90 minutes for an oil change. You need to take appointments if you’re going to be that slow More

by JULIEKENEY
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 28, 2021 -

Acura of Johnston responded

We're sorry to hear about your experience, Julie. We apologize for the extended wait time for your vehicle's oil change. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 10, 2021

A wonderful salesman in Hassan he kept his word on everything that he said and he came through before October 1 I would recommend used in a heartbeat More

by GYPO51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hassan, Craig Mesenbrink, Hasan Muratovic
Oct 10, 2021 -

Acura of Johnston responded

Thank you so much for choosing Acura of Johnston! Congratulations on your new purchase, and please let us know if we can be of any more assistance! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 08, 2021

We were stranded on I-35 highway headed back home to KC with two flat tires after going through a construction zone . We were towed to the Acura dealer in Des Moines. We arrived with our car at closing, bu More

by acura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
Oct 10, 2021 -

Acura of Johnston responded

Jan and Alan, thank you for choosing Acura of Johnston. Your feedback and rating mean a lot to us. We're so glad we were able to help you during this trying time, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 06, 2021

Fast and thorough service. The technicians were helpful and made sure to explain things in detail More

by DECLINED0
Recommend Dealer
Yes
Employees Worked With
Tyler, Lake Hardy
Oct 07, 2021 -

Acura of Johnston responded

Thank you for sharing your thoughts about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 06, 2021

Great service, vehicle completed on time and without issue. Friendly and accommodating service manager and parts department was extremely helpful. More

by Ankeny, IA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears
Oct 07, 2021 -

Acura of Johnston responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 06, 2021

Superb service, friendly, knowledgeable and fast!!! And they had the car I wanted. Thank you More

by CharminUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Hasan Muratovic
Oct 06, 2021 -

Acura of Johnston responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Oct 06, 2021 -

Acura of Johnston responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 05, 2021

Would not buy a vehicle from this dealership. Had a very poor experience with both service and sales dept. More

by Al
Recommend Dealer
No
Employees Worked With
Not known
Oct 22, 2021 -

Acura of Johnston responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 04, 2021

It was a awesome experience!Very low pressure. Everyone there cared about our needs Made buying a car a great experience! More

by horsewoman390
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Alex Remy
Oct 05, 2021 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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