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Acura of Johnston

Johnston, IA

Overview
Reviews
Vehicles
4.7
1,248 Reviews
Call Dealership (515) 446-3581
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5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,248 reviews

January 05, 2022

Dealer provided thorough service & ensured everything was completed including that nitrogen was added to tires (thanks Scott) More

by CATHY01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Lake Hardy
Print
Jan 06, 2022 -

Acura of Johnston responded

Cathy, Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

January 05, 2022

Fast service ! Very helpful. I was able to get the work needed done in 30 minutes! More

by CJKRONER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Print
Jan 05, 2022 -

Acura of Johnston responded

Thank you for taking the time to leave us a five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your great experience here at Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 31, 2021

Recently totaled my Ford Edge. Drove two hours on faith after speaking to Hasan to view a beautiful Ignot silver Edge at Acura of Johnston. Not disappointed! Hasan had the vehicle gassed and warmed up, all More

by Yobomorgan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
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Jan 02, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad Hasan was able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 31, 2021

Quick and accurate service. They were also very knowledgeable about our issues and helped accordingly. More

by Chander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lake Hardy
Print
Jan 02, 2022 -

Acura of Johnston responded

Chander, Thank you for your business and this review. We're happy to hear Lake and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 30, 2021

Prompt, thorough, informative and professional service as always. Will continue to visit for all of my service needs! More

by J134654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Print
Jan 02, 2022 -

Acura of Johnston responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 30, 2021

Oil change performed timely and to specifications. Vehicle was inspected for other deficiencies, and none were found. More

by jpjgabby
Recommend Dealer
Yes
Employees Worked With
Noah Dolan
Print
Jan 02, 2022 -

Acura of Johnston responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Acura of Johnston. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 30, 2021

Scott and Tyler are both excellent and very helpful. Quick at scheduling appointments and once there the service is completed quickly. More

by Simpleok5
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Print
Jan 02, 2022 -

Acura of Johnston responded

Thank you! Scott and Tyler appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 29, 2021

Wanted to up charge one part $1,000 or a 50% increase over what the cost is. More

by jwd52748
Recommend Dealer
No
Employees Worked With
Scott Mears
Print
Jan 15, 2022 -

Acura of Johnston responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 26, 2021

Arrived as the service dept. opened and received prompt courteous service. Was out in one hour. More

by Williec1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
Print
Dec 27, 2021 -

Acura of Johnston responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 24, 2021

I had a flat tire and they found they were not able to repair it because I hit a pot-hole, so they replaced the the tire. More

by DANIELADALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha, LeeRoy Ruiz, Alex Remy
Print
Dec 27, 2021 -

Acura of Johnston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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