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Acura of Berlin - Service Center

Berlin, CT

4.7
632 Reviews
Call Service Center (860) 846-4974

632 Reviews of Acura of Berlin - Service Center

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November 27, 2024

Great service, friendly staff. Jamie was very informative on what I needed and what could wait until my next service. She was very professional. More

by linda.berrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
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Dec 01, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Linda, for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

November 25, 2024

The service is always consistently excellent and reliable. The service manager was prompt, attentive and friendly. More

by MARK.369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Acura of Berlin responded

Mark, thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 23, 2024

We love Keith! Always nice to see a friendly, familiar face every time we come back. More

by jlhmckenzie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

November 22, 2024

Last oil chang my car had several greasy hand prints on both sides of my car. I doubt that the tech working on my car was that careless? The 3 trips to get a seat trim replaced was very poor by Berlin's s More

by DLRULNICK
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jaime Andrzeicik
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Nov 22, 2024 -

Acura of Berlin responded

Nick, Thank you for taking the time to share your concerns. I sincerely apologize for the experience you had during your visits to our service department. I understand how frustrating it must have been to deal with multiple inconveniences and unresolved issues. Regarding the greasy handprints left on your car during your last oil change, this is absolutely not the standard we hold ourselves to as we wash, dry and vacuum all clients cars once the service is completed . I wish we had been made aware of this right away, as we could have addressed and rectified it immediately. I encourage you to bring any concerns like this to our attention as soon as possible so we can make it right in a timely manner. Waiting 10 months makes it challenging for us to address the situation effectively, but please know that your feedback helps us improve. As for the seat trim replacement process, I deeply regret the inconvenience caused by the misordered part and lack of communication about rescheduling. This is not the level of service we strive to provide. If the replacement part is still causing rattling, I encourage you to reach out to me directly so we can inspect it again and ensure it is resolved to your satisfaction. I appreciate your closing statement and am glad that you’ve found a service department that meets your expectations. However, if you ever choose to give us another opportunity or have any concerns in the future, please don’t hesitate to contact me. I would be happy to personally assist you and accommodate your needs. Thank you again for your feedback, and I hope we can regain your trust in the future. Sincerely, Eric Diaz Acura of Berlin

November 15, 2024

Acura of Berlin is a great place with great service. I would highly recommend them. More

by ALABARRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Acura of Berlin responded

Thank you for taking the time to leave us a five-star rating. We look forward to working with you again. Eric Diaz General Manager 860-829-3787

November 15, 2024

Courteous and respectful with qualified technicians and clean environment while waiting for car . Close to home More

by DAIKMAN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Nov 16, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

November 14, 2024

Polite answers questions the car was clean waiting period was fine will return status report on car was clear More

by BIGBUDDY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

November 12, 2024

Easy in and out, no issues. Would like help with my radio, but didn’t mention when I was there. More

by cdklotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
Nov 12, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

November 11, 2024

Excellent people kept me informed of the progress with my car and did a very nice job. More

by ADMCALLISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 09, 2024

The dealership/service center is prompt and professional. I like taking my car to the Berlin location. More

by MCG110103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

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