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Acura of Berlin - Service Center

Berlin, CT

4.7
632 Reviews
Call Service Center (860) 846-4974

632 Reviews of Acura of Berlin - Service Center

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December 15, 2024

Attentive and very helpful! Great service, friendly and went above and beyond! Would recommend to all friends More

by tineg74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

December 07, 2024

Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More

by Ice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Roy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Acura of Berlin responded

Hi Ice, Thank you for your feedback and for mentioning Brian’s helpfulness during your visit. I understand how frustrating it can be when your car isn’t running as expected. After diagnosing the issue, we provided recommendations for the necessary repairs. However, since there wasn’t an agreement to move forward with those repairs, the underlying issue wasn’t addressed, which is likely why the vehicle's performance has not improved. We’d be happy to revisit this with you and discuss the next steps to get your vehicle running properly. Please feel free to reach out if you’d like to schedule a follow-up appointment or have any questions about the recommendations. Best regards, Eric Diaz General Manager

December 07, 2024

Service and communication were great. No guess work on my part. My car was completed early morning. More

by MCG110103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

December 03, 2024

Eric is focused on solutions and an expert in his field! Highly recommended. David Medeiros More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Acura of Berlin responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

December 03, 2024

Clean, well organized setup with easy connectivity for me to work while I wait for service to be completed. More

by MATTGERRITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Acura of Berlin responded

Matt, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

December 01, 2024

Service Excellence 100%. Keith goes above & beyond, always very professional & detail oriented when explaining the diagnosis of car repairs needed. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, Denise, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 30, 2024

Very good service. Jamie was very friendly, very knowledgeable, she took the time to explain things to me and even had the mechanic come out and talk with me. He was al More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
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Dec 01, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

November 28, 2024

Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

November 27, 2024

Very Professional and prompt. Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks More

by Wandawootenjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Dec 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 27, 2024

I originally needed assistance with my car/ wheels and wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. More

by Nikkiojo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Jonathan was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

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