Acura of Berlin

Palandro Servicing Outstanding service as always. Richard Bird is the ultimate professional. I had an issue that required immediate attention on a busy Monday morning. R Outstanding service as always. Richard Bird is the ultimate professional. I had an issue that required immediate attention on a busy Monday morning. Richard put a plan was put in place to get my car repaired and get me back on the road. As a result of the great service Richard always provides, I would never go anywhere else to have my car serviced. Bravo!!!!!! More

1st service on 2020 TLX I was very happy with the attention I received. Rich was very accommodating. I was in and out in within an hour with a clean car too! I was very happy with the attention I received. Rich was very accommodating. I was in and out in within an hour with a clean car too! More

Overall my experience was great. We did have to wait a bit for a product specialist but we were greeted immediately. My product specialist worked with me to understand my budget and needs rather than show bit for a product specialist but we were greeted immediately. My product specialist worked with me to understand my budget and needs rather than showing me options that wouldn’t work for me. She was very friendly and knowledgeable, she made the purchase really easy for us. More

Acura of Berlin - An Overall Amazing Experience! I continue to be impressed with Acura of Berlin! Their amazing staff, in all departments, go above and beyond to make your experience there exceptiona I continue to be impressed with Acura of Berlin! Their amazing staff, in all departments, go above and beyond to make your experience there exceptional. Keith and his team worked with me to trouble shoot and diagnose an issue with my Apple CarPlay. They worked with Acura to have the system replaced! All through the process, I felt valued, they kept me informed, and they made sure that I had a loaner vehicle to drive! I highly recommend Acura of Berlin to not only purchase a vehicle, but to continue going there to have it serviced! More

Berlin Acura is always fantastic. Easy to schedule, great environment, and amazing staff. Especially love working with Keith-, is is very knowledgeable and honest. Wouldn’t go anywhere else! environment, and amazing staff. Especially love working with Keith-, is is very knowledgeable and honest. Wouldn’t go anywhere else! More

Excellent, Quick Service Very pleased with my first oil change on our new RDX. We arrived early and our car was taken right in, serviced and we were on our way. No hassles a Very pleased with my first oil change on our new RDX. We arrived early and our car was taken right in, serviced and we were on our way. No hassles and great service staff to deal with. More

Great fast experience. The telephone call to schedule the service was exceptional. The person on the phone was able to pull up my I formation and knew what to scheudle me for. It was a nice perk that t the service was exceptional. The person on the phone was able to pull up my I formation and knew what to scheudle me for. It was a nice perk that the first oil change was “on the house”, greatly appreciated. More

Rich Bird helped me once again with repairs to my MDX. Rich Bird was my service rep. He has helped me on a few occassions. He is incredibly helpful and really friendly, far friendlier than one of the guys Rich Bird was my service rep. He has helped me on a few occassions. He is incredibly helpful and really friendly, far friendlier than one of the guys who "greets" you when you pull your car into the service bay. I didnt deal with, nor did I see that individual on this occasion, but thank goodness for Rich because the other guy makes you never want to come back. Give Rich a raise! More

We have been taking our Acura MDX to Acura of Berlin for service for many years. The service department is very professional and we would highly recommend them to others. service for many years. The service department is very professional and we would highly recommend them to others. More

Shopping for a car? THIS is the place to stop and buy! My wife was looking for a used Acura. We were NOT going back to the Honda dealer we had leased our car from because of the way we had been treated by My wife was looking for a used Acura. We were NOT going back to the Honda dealer we had leased our car from because of the way we had been treated by the sales staff, and service department. They were so bad that the salesman called me one day asking if my mother was still interested in buying a car. When I told him she passed away years ago he hung up. So this time we went to Acura of Berlin. We were quickly greeted and introduced to Larissa who was to be our sales associate. OK fine, another "car sales person" great, here we go...…… As it turns out she was extremely knowledgeable about the products, LISTENED to our needs and concerns, gave my wife choices being it was going to be her car. Made us feel very comfortable throughout the entire car buying experience. This visit on Saturday turned into us taking delivery on Monday with a very professional and polished team at Acura of Berlin. We highly recommend Acura of Berlin! We will be servicing our car with them as well. More