Acura Turnersville

I went to Acura Turnersville to check out the new 2013 Acura ILX after I saw it online. I am so thankful that our salesman, Rashid Nabi, was available when we got there! I can honestly say he is the best Acura ILX after I saw it online. I am so thankful that our salesman, Rashid Nabi, was available when we got there! I can honestly say he is the best car salesman we have ever dealt with, and he is the sole reason we purchased the car here. He never made us feel pressured, and we really felt like he cared about what we wanted and had our best interests at heart. Throughout the process, he was so helpful, was always available for us to call with our many questions, and was just so nice and friendly - he made us want to give him the business. He continued to follow up with us as we made our decision, but still did not seem too aggressive. We were extremely prepared the night we went to purchase, so that process was fast and smooth. Rashid called a few days later just to see how I liked the car and if I had any questions. We were so impressed with both the car and the service, that my husband decided he wanted an Acura too. We went back to Rashid and told him we wanted to look at a 2012 TL. My husband loved the car, but our only concern was that it might not fit comfortably in our garage. Without hesitation, he grabbed plates and drove with us to our house and pulled into the garage. The fit was extremely tight in our garage, which is on the small side. In a true testament to his character and honesty, Rashid said that as much as he'd like to make the sale, he wasn't comfortable selling us the TL. So, we went back to the dealership and bought a second ILX! You just don't come across salespeople like Rashid every day, especially in the auto industry. I would recommend to any of my friends or family members in need of a car to go buy one from him. If more salespeople would adopt his approach, buying a car would certainly be a much more pleasant experience, and you might even make a friend in the process, like we have! More

My husband and I drove over an hour to go the Acura of Turnersville due to their huge selection of cars. We are in the market for an Acura MDX and had seen a few we really liked. We got to the dealership Turnersville due to their huge selection of cars. We are in the market for an Acura MDX and had seen a few we really liked. We got to the dealership around 7pm and were immediately greeted by a salesperson who at first was very friendly and took the time to show us all the cars we liked. By the time we were done with test driving it was already getting late and we got the impression of feeling rushed. We had a car to trade in and some negotiation to do on the car we liked. First off, the price of the car was not the price on their website. When we questioned this, we received a round about answer. By this time, it was close to closing and all we were given was a list of how much we needed to put down to get to the monthly price we wanted. When we said that wasn't acceptable we were handed the keys to the car we wanted to trade in and pushed out the door. I had read reviews about this dealer online and most of them were bad but we figured we would give them the benefit of the doubt and check them out. What a waste of time. We were treated like the dirt on the bottom of someone's shoe. This place has horrible costumer service and I would never recommend them to anyone. They lie about the price and make you feel like they are better than you. Mak More

Let me first say I had a pleasant experience purchasing a vehicle from this dealership but I have been forced to write a review because of a rapid decline in my customer service experience. I still believe t vehicle from this dealership but I have been forced to write a review because of a rapid decline in my customer service experience. I still believe the quality of service from the mechanic is exceptional but that is not what I have a problem with. I have had many service jobs over the past few years from my previous Acura to my current Acura vehicle ranging from an oil change to service bills exceeding 1000 dollars. In the beginning the customer service was great and I was treated like a valued customer for at least 1-3 years after purchase of my vehicle. All of that changed since about 2011 till now (June 2012). It started as subtle disregard for me as a customer and eventually turned into me being ignored outright. For instance, after I pulled my vehicle in I went to talk to one of the service managers to ask a question. I was in his office and he seemed uninterested in what I had to say. That was also followed by me being completely ignored when another older loud woman came in regarding her service even though I was pulled in first and in the office first. As if I was not even there he walked out on me and I waited there for a few minutes after I finally left to go to the waiting room realizing I apparently was not as important as this other lady. So I attempted to shrug it off but was reminded of this managers customer service ineptness after he handed me the bill/report without him even stopping or saying a word and he continued to walk after he handed it to me uninterested in any concerns I might have. I have experienced similar treatment at least the past 2 times I have been there. I have been treated as if I am bothering the service managers with my business or that I should have no questions for them at all. They have forced me to switch to another place to service my Acura. More

This was my first visit to Acura of Turnersville, and the sales team was professional and so helpful. Bob helped me find a car that I absolutely love and that really fit my needs and preferences. Since then, sales team was professional and so helpful. Bob helped me find a car that I absolutely love and that really fit my needs and preferences. Since then, I've returned for all of my servicing and am continuously impressed by their level of service and expertise. I'll definitely back when the time comes to purchase another car! More

I recently purchased a new Acura TL from this dealership. What a great experience! From the moment we walked in the door and was greeted by our salesman, Bob Toll, until I drove off in my new car (which was What a great experience! From the moment we walked in the door and was greeted by our salesman, Bob Toll, until I drove off in my new car (which was the same evening), we were treated with the respect and courtesy of a professional staff. Not only were we happy with the car, the price, and the prompt handling of the paperwork and financing, our salesman took the time to insure that we understood all the accessories on the car before we drove off. So happy we went to Turnersville Acura! More

I really had a good experience and feel with all the research I did on the 2012 Acura TLs I walked away very happy. You always wonder if you got a good deal but I know I did and compared to a few other research I did on the 2012 Acura TLs I walked away very happy. You always wonder if you got a good deal but I know I did and compared to a few other friends who have them and know what they paid, I can confidently say I did good. I had a friend who had a few bad experiences with Elite Acura so I really did not want to go there. I did go to Boardwalk and spoke with Sussman over the phone were very nice. Bottom line is that there are always going to be good people and jerks any where we go, so know what you are looking for, do research, be prepared to walk out and shop around. Don't be afraid to ask for a much lower price all they can say is no! More

George attempted to sell me a used car at full sticker price even though the car was less expensive on their website at an interest rate of 8% even though I have great credit. We were far apart on what I price even though the car was less expensive on their website at an interest rate of 8% even though I have great credit. We were far apart on what I could afford for a monthly payment and what he said was his "best deal". When I budged on my monthly payment, he said he could get there. Well, he didn't and told me the only way to get there was to put MORE money down. I said "no", thanked him for his time, and got up to leave. After he shook my hand, he said in a VERY rude tone "you're really going to walk away from this car for $9 a month? Pffft." Before I could even respond, he turned and walked away and didn't return. He is, BY FAR, the worst salesperson I have ever dealt with and has no idea how to represent the company he works for. I will never buy from HIM or Turnersville Acura because of this experience! More

Best I can say is the staff was nice & friendly. Best I can say is the staff was nice & friendly. Otherwise, Stay away from these guys! Note to the management team - please do not lie to your Best I can say is the staff was nice & friendly. Otherwise, Stay away from these guys! Note to the management team - please do not lie to your customers & try to cheat them! I had gone back & forth for weeks attempting to buy out my 07MDX Lease. In the end, I obtained my own financing from a reputable bank at 3.8% only to be told that the best I could do was the 4.9% Turnersville was offering b/c my rate was a "gimmick". By the way, my bank & the better business bureau were none to thrilled to hear of this shady tactic. Guess what? I went to another dealer (an honest one) & got an 08MDX Tech/Advanced the same day...oh, & they gave me 2.5% financing. Bottom line, is Turnersville treated me like a sucker while another dealer treated me respectfully & earned my business. More

I helped a relative buy a new Acura TL. We got it for $250 under invoice! Use this strategy: Research the car you want and find the invoice price with options. Do the normal test drive/small talk and f $250 under invoice! Use this strategy: Research the car you want and find the invoice price with options. Do the normal test drive/small talk and find the car you want. Let the Salesman make the offer. Then, offer $1000 under the invoice price (being unreasonable is okay). [There's a "holdback" of 3% of MSRP built into the invoice so there's room to move.] The Manager will counter the offer with something written on the offer sheet that is better, but not good. Write on that sheet your price again, and initial it. Send it back tot he manager. This will bring the manager over with the invoice for the car as evidence of what "the paid for the car." Again, "Holdback." Come op off your price by $500 (or so). The Manager will argue this for 20 minutes (about paying the salesman, etc.). Worst case, just say: "okay, I'll pay the invoice price and call it a moral victory." You just got an invoice deal on a new car! More