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Ackerman Toyota

Saint Louis, MO

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rated
322 Reviews

2020 Hampton Ave

Saint Louis, MO

63139

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322 Reviews of Ackerman Toyota

January 23, 2016

would not recommend I would not even rate dealership a 1 star. We traveled 4 hours and they offered us 1500 dollars less than what we were offered through them on the pho More

by farmgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rebeccah Drannan
Jan 23, 2016 -

Ackerman Toyota responded

Sometime you just can’t make a situation better. I knew they were very upset but there was nothing I could do to resolve their issue. I think they mixed up us appraising their vehicle with another dealer. We have no record of their vehicle in our system. I do have an email from over a month ago that said we would give them as much as we could for it. But no price given. We emailed back and forth a lot. No price given for trade-in ever. We ran KBB trade-in and showed them and they were angry at me for what KBB said. Book values do drop after the first of the year. If they ran it before that could explain some discrepancy. I did try ask if they ran it as a trade-in or private party but she was to angry to follow along with my questions. Most importantly, their check engine light was on. That changes everything right there. I understand they drove a long way. I wish they would have talked to me first our last communication was a month ago. I would have gladly appraised their vehicle and told them how much the check engine light would affect the value. They were frustrated and angry, but there was nothing I could do to change the value of their vehicle.

January 02, 2016

Very knowledgeable and friendly Adam was so amazing, his service and attitude really made my buying experience special. He was so knowledgeable and patient with me during the proces More

by BRANDYB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Gabor
December 21, 2015

Excellent Experience, and they care about the customer. Just purchased a new truck from Ackerman Toyota. I live close and believe in shopping local. I personally dealt with Rebecca Drannan via email and in More

by Bulldog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebeccah Drannan
December 16, 2015

Tacoma Purchase Bought a Tacoma from this dealer. I travelled from KC to buy it because I couldn't find the Tacoma I wanted in KC. I called Ackerman Toyota, got Tyler More

by KCTaco
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
December 16, 2015

Stress-free I needed to trade-in a VW and Ackerman did a wonderful job of coming up with a good solution to a challenging situation. Darwin Bridges was the nices More

by PennyLane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darwin Bridges
December 15, 2015

Exceptional and Effortless Experience We wanted two new automobiles. Our salesperson, Darwin Bridges listened to our needs and suggested the Rav4 and the Camry. We are small business owner More

by bren04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darwin Bridges
December 06, 2015

Love this service dept Always a great service experience !!! We have leased two vehicle from here and always come here for service. We live 20 miles away and still drive d More

by William4035
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred
December 03, 2015

no nonsense new car buying experience Had a great experience at this dealer from start to finish! Rebekah was helpful and so easy to work with, responding promptly to emails and calls. No More

by rockerchick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebekah, Dave, Rebeccah Drannan
October 05, 2015

As Promised This was the first time I found, negotiated and purchased a car using just the internet and telephone. When I arrived to get my new Toyota, everythin More

by Dirk Nohre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebeccah Drannan and Dave Bajier, Rebeccah Drannan
September 16, 2015

A Pleasure I recently purchased a 2015 Camry from Ackerman and it was a very pleasurable experience. Darwin Bridges was my salesperson and you couldn't work wit More

by happyowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darwin Bridges, Darwin Bridges
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