Abernethy Chevrolet Buick GMC

I am extremely disappointed with how Abernethy Chevrolet has handled an ongoing water leak in my 2020 GMC Terrain. I originally brought the vehicle to Abernethy to have the sunroof replaced. After the re has handled an ongoing water leak in my 2020 GMC Terrain. I originally brought the vehicle to Abernethy to have the sunroof replaced. After the replacement, I began finding significant amounts of water in the rear passenger floorboard after it rained. I returned the vehicle to the dealership and was told a leak specialist determined the water was coming from the roof antenna rather than the sunroof. I was told that issue had been repaired. The vehicle continued to leak. After another rain, I found approximately 1/2 inch of standing water in the rear passenger floorboard. After numerous calls and multiple emails to management without a resolution, I was eventually able to reach a general manager who agreed to have the vehicle looked at again. Abernethy kept the vehicle for 8 days. When I picked it up, I was told they found one sunroof drain clogged and another completely disconnected, and that both issues had been corrected. Unfortunately, what I found when I picked up the vehicle was extremely concerning. The windows were fogged from heavy moisture inside the vehicle. There was STILL standing water in the rear floorboards, and there were now large, visible patches of mold throughout the carpet. After having the vehicle for 8 days, it appears there was little to no effort made to properly dry the interior, remove the standing water, remediate the mold, or prevent further moisture damage. My concern is no longer just the original leak. This vehicle has now had substantial water intrusion for an extended period of time. I am concerned about mold and mildew, saturated carpet and padding, electrical components, wiring, corrosion, and other long-term damage caused by the water. What makes this especially frustrating is that this entire situation began after I brought the vehicle to Abernethy for a sunroof replacement. I have repeatedly given the dealership opportunities to diagnose the problem and make it right. Instead, after multiple repair attempts and 8 additional days at the dealership, I received my vehicle back with standing water still inside and visible mold throughout the carpet. I understand that water leaks can sometimes be difficult to diagnose. What I do not understand is returning a customer’s vehicle in this condition after having it for more than a week. I am documenting this experience so other customers can make an informed decision. If Abernethy Chevrolet ultimately takes responsibility, properly repairs the source of the leak, professionally addresses the water and mold damage, and ensures the vehicle has not suffered additional damage from the prolonged water intrusion, I will gladly update my reviews to reflect the final outcome. More

I purchased a very nice used car from them in July 2021. The car has been in the shop more than on the road. Now the check engine light is on and they want me to wait 2 weeks for an appointment. They onl The car has been in the shop more than on the road. Now the check engine light is on and they want me to wait 2 weeks for an appointment. They only care about new customers. Their service department needs drastic improvement. Service Department staff are all rude and hateful. More

Everything is so great at this dealership! The service is punctual, the people are so respectful and very nice! Very clean inside and exceeded my expectations! punctual, the people are so respectful and very nice! Very clean inside and exceeded my expectations! More

My buying experience with Andrew and the sales/finance department was awesome!... BUT my experience with Abernethy’s Service Department was sub par to say the least. I waited for over 5 minutes for someon department was awesome!... BUT my experience with Abernethy’s Service Department was sub par to say the least. I waited for over 5 minutes for someone to greet me and the service lady was rude and could care less about customer service. After meeting the service manager to see if he could answer my questions he was even worse. I wasn’t sure if I’d walked into a tattoo parlor or maybe a biker bar but I guess since I didn’t have a nose ring they weren’t overly friendly to try to help me out or keep me as a future service customer. Too many options out there for me to service my vehicle here and deal with them. More

Excellent staff throughout the buying process I bought a new Buick for the best price in my geographic area after searching online on Autotrader. I had never been here before so I didn't know wha I bought a new Buick for the best price in my geographic area after searching online on Autotrader. I had never been here before so I didn't know what to expect. I was very impressed! Larry was my salesman and he did everything to make the process as simple as possible, Jose was the finance manager and he did an incredible job of getting the paperwork ready while the car was getting detailed for delivery. This dealership has some of the most down to earth employees you will ever meet and the price of the car was outstanding. The whole process was very efficient and I was in and out very quickly. I would definitely recommend buying here if you are near the Charlotte geographical area-- you will not be disappointed! I had a tag bracket installed also and the service department was exceptional in getting it completed very quickly. More

Excellent experience They couldn't have made the process any easier. I bought a new Suburban for my wife and was literally in and out in an hour. I got her SUV for a great They couldn't have made the process any easier. I bought a new Suburban for my wife and was literally in and out in an hour. I got her SUV for a great price, better interest rate than my own bank, and an extended warranty for a fair price as well. I will be looking for a new Silverado later this year for myself and Abernethy Chevrolet in Lincolnton will be getting my business going forward because they did such a great job of earning my trust during the buying process. More

Stay Away from them at all Costs. The owner could care less if your satisfied. The staff all lies to you from the owner, sales manager, finance manager, and controller. Bought a ve The owner could care less if your satisfied. The staff all lies to you from the owner, sales manager, finance manager, and controller. Bought a vehicle there 11 days ago. Still have not paid off trade. Had a problem with the paint on the new vehicle. Owner took 8 days to call back. Controller said she mailed payoff check, never did. They lie to you with a smile. More

Easy buying experience These guys get it on every level. I found the GMC Yukon I was interested in on their website and inquired about it. Was contacted within 10 minutes of These guys get it on every level. I found the GMC Yukon I was interested in on their website and inquired about it. Was contacted within 10 minutes of my online inquiry and gave the sales manager the information for my trade. I got a great deal and fair value for my car which wasn't in the greatest condition to begin with. When I arrived my salesman had to get some preliminary paperwork and the finance manager had to print some forms, but I was in and out and driving home in my new GMC in about 30 minutes! More

No help after the sale They were fine to deal with during the sale of the car but everything went down hill after the paperwork was signed, and the finance manager is a liar They were fine to deal with during the sale of the car but everything went down hill after the paperwork was signed, and the finance manager is a liar. Told me the gap insurance was a requirement for financing then when I canceled the gap insurance took almost three months to refund the money, they would not respond to email or return phone calls, they ordered the wrong owners manual for the car but insisted it was the correct one. More