Aaron Ford of Lake Elsinore

BAD APPLES IN A BROKEN BASKET! I should have trusted my gut when I spotted the sign "New Ownership" upon arrival at AARON Ford Lake Elsinore. Why would a successful business hav I should have trusted my gut when I spotted the sign "New Ownership" upon arrival at AARON Ford Lake Elsinore. Why would a successful business have a new owner? These kinds of signs scream "we were bad, but the new guy is fixing stuff". It may become true in the long run, but by the time the bad apples are removed from the basket, that sign is old news. Disregarding that first sign, I walked in looking into a trade-in deal, mainly because this dealership is conveniently located near my residence. Note that at the Ford website you are able to simulate your payments, search for inventory, and go to whatever dealer that has the vehicle color and trim that you want. With all that information in hand, all I had to do was negotiate the trade-in value. Arrived at noon, did a test drive, and 30 minutes later, Jason and I shook hands on the deal that I expected. Not only shook hands, but they required me to sign a paper stating that the deal was done. He also made a joke like "the 1st oil change is on us" given that I was leasing an all-electric vehicle. Here is when the bad apples started to stink!! After three hours of waiting to finalize paperwork with the finance department and also had transferred all my belongings from my old car to the new one, Billy, the first sales representative that took me on the test drive, approached me to say that the original payment agreement was not valid anymore and the monthly payments increased by $14. What is $14 per month? Maybe a sandwich, one quick electric recharge, whatever... But $14 times 48 months of lease agreement, disregarding interest, comes to $672 that would pay for the truck bed cover and mats that do not come with the vehicle. That landed terribly, but I was already defeated by the very long waiting and the wish to go home and show the new car to my kids, so I took the hit and moved on to signing the papers. By then, it was already 5 pm. A day or two later, I received several emails from the dealership staff and one from Ford requesting a survey. SURPRISE!!! Ford takes them seriously! Not too long after, I submitted my survey to Ford.com, stating and rating my interaction with Aaron Ford Lake Elsinore. Jason called me himself and asked if I could rewrite my review so that he would not lose his end-of-year bonus. Wait, wait, wait... what?! You delivered a terrible customer experience, put your hands in my pocket after we shook hands, and now you want me to change my review? What is there for me? The conversation escalated to Rick, who previously emailed me stating that he was friends with the owner and was willing to set things right. The deal came down to a $500 check in my name in trade for a new review at the Ford.com website. Seemed like we were moving in the right direction, until the agreement hit a roadblock. The new Ford survey had to be organized by Tommy, the general manager, I believe, who was always too busy to complete the process or find a solution for it. Needless to say, I never received any check as compensation for the overcharge, nor any other solution for the inconvenience, which prompted me to write an email to the Aaron Auto Group, the new owners of Ford Lake Elsinore. Weeks passed, and no acknowledgment for my email was received. It seems like the basket that contains the bad apples is broken! What is left? I can only hope that this review reaches as many people as possible, so that no one else falls into the same trap. The Ford Lightning is an amazing vehicle, so are other dealerships a little further away from home. I just had an amazing experience at Gosch Ford Temecula while taking care of recommended services by Ford. More

I called and spoke to a sales representative agreed on terms and even had texts showing agreement, I drove two hours and they would not honor what we discussed. Wasted a whole day going back and forth. We terms and even had texts showing agreement, I drove two hours and they would not honor what we discussed. Wasted a whole day going back and forth. We continued to negotiate and I finally signed the contract digitally since I am two hours away. We agreed on pick up and the day before I get a text, not a call a text saying the truck already sold. I had a signed contract, how could they just sell the truck when I was scheduled to pick it up? Needless to say, I am very disappointed in how they do business. I wasted so much time with a company that doesn’t care about its customers. I would not recommend. More

Went to negotiate the sticker price after the test drive. Sales guys was friendly about it until I asked to come down just 2k. Even showed the same vehicle at a different dealership exactly. He told me to go Sales guys was friendly about it until I asked to come down just 2k. Even showed the same vehicle at a different dealership exactly. He told me to go there and get it. Even CarMax beat the Aaron price out, only difference there was the color. Think his name was Tim. My cousin went in the following month and the vehicle was still there at the price I asked for! He tried to make a deal on it and they did the same with him. The office is trash, they all hate their jobs. More

A once special service department has become Gen Z xxxx. Untrained service advisors, who have no clue about taking personal care of your customers. Smart xxx and not accommodating. Miss you Jeff. Untrained service advisors, who have no clue about taking personal care of your customers. Smart xxx and not accommodating. Miss you Jeff. More