Aaron Ford of Escondido

Shannon is the representative I worked with and she was great with questions and follow up great with questions and follow up More

Went in shopping for a new car! I had a great experience thank you to Julio and Ricky. Glad I get to walk out with my new Ford Escape! I had a great experience thank you to Julio and Ricky. Glad I get to walk out with my new Ford Escape! More

Great experience bringing my RV. Everyone at the dealership was efficient & friendly. Got top quality service ! Will continue to be a customer and refer others. Don Everyone at the dealership was efficient & friendly. Got top quality service ! Will continue to be a customer and refer others. Don More

The service department sent me a video of the underneath of my explorer. Explaining what they checked. of my explorer. Explaining what they checked. More

Can’t get anyone to call you back and things were wrong when I got the truck back. when I got the truck back. More

Melody was super sweet and Professional on the phone. We really appreciated Julio & Ricky staying late to help us make our final purchasing decision. They were very helpful & answered all our questions. We really appreciated Julio & Ricky staying late to help us make our final purchasing decision. They were very helpful & answered all our questions. Great Dealership! More

Has a good service center and good customer service representative and provide rides home and pick up if needed representative and provide rides home and pick up if needed More

Wow! Shannon was great! Mechanics video was fantastic! Best service ever! Much appreciated. Thanks. Jim O. Shannon was great! Mechanics video was fantastic! Best service ever! Much appreciated. Thanks. Jim O. More

As always great, fast service, Victor was very professional, I really enjoyed short video showing my truck inspection ! professional, I really enjoyed short video showing my truck inspection ! More

There was a disconnect between the offsite customer service rep and the service provider site. I was told that my car would be looked at the same day, the vehicle was dropped off on Thursday morning b service rep and the service provider site. I was told that my car would be looked at the same day, the vehicle was dropped off on Thursday morning before 10 am, the vehicle was not diagnosed and fixed until late Tuesday afternoon, my expectation was that I would know at least an estimate the same day it was dropped off, the repairs only took a few hours with additional Maintenance repairs performed at the same time ( a great job of up selling) I’m not unhappy with the service or the repairs or for that matter the price, what I am disappointed in is the lack of communication between the initial call and when the car was completed, I don’t know if the CSR could look at the services scheduled at the service site but I was lead to believe that by getting the vehicle to the service site, I would have know how long the car would be unavailable. I needed my vehicle and if I knew there was a backlog of work and only one service tech available I would have taken it to a local repair shop rather than the dealer. I will plan better next time and make sure I have an actual "appointment". More