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Aaron Ford of Escondido
Escondido, CA
2,370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,370 Reviews of Aaron Ford of Escondido
September 30, 2019
Completly Satisfied Customer I was completely satisfied with the dealership and the personnel I dealt with, From the salesman Eric to the finance specialist Rachael. I will be bac I was completely satisfied with the dealership and the personnel I dealt with, From the salesman Eric to the finance specialist Rachael. I will be back soon for my Ford Ranger. More
by PhilipRDavis
Employees Worked With
Rachael Kostewski, Eric Origal
September 25, 2019
An honest and conscientious dealer Gosch Ford Escondido has succeeded where other dealers have fallen short. They are honest and build their clientele based on trust. I am a very sati Gosch Ford Escondido has succeeded where other dealers have fallen short. They are honest and build their clientele based on trust. I am a very satisfied customer who wouldn't go anywhere else. After encountering greedy shysters at other dealerships, I have found Gosch to be a breath of fresh air. they build trust married based on fine professional skills and honesty. They are an example of what it means to be good citizens. More
by BBradley
Employees Worked With
Hutch is our man! Joshua Hay
September 16, 2019
Too many issues I own four ford vehicles, (2) purchased from Gosch, the other (2) purchased at this location in past before gosch. I unfortunately wont be returnin I own four ford vehicles, (2) purchased from Gosch, the other (2) purchased at this location in past before gosch. I unfortunately wont be returning to service my vehicles at this location. Since transferring to Gosch I have not had a single smooth service appointment. I believe this consists of (6) appointments, every single appointment has been with a different adviser, and every appointment has required me to return to complete a missed or incorrect item. The latest appointment was part of my service package on a f350, I asked for the truck to be washed and they return it to me unwashed, I point this out and they ask me to come back that they will do it immediately, I come back an hour later and still not done. So I take the truck only to get halfway home to find the DEF has not been filled (they fail to fill every time) so I have to go back the next day and they tell me its not included in the service package they sold me.... which it is. After this being clarified and they take the truck to "fill" the DEF, I drive the truck 600 miles and it is out of DEF again. Every single appointment is some version of this experience, I get a solicitation email or phone call at least once a week but am unable to service the vehicles I have purchased. Today I received a request to write this review, with the caveat "If you aren't completely satisfied with your service, please give us a call at (888) 610-9807 and tell us more about your experience." So I thought I would call and discuss rather than write a negative review, the number is disconnected ... hopefully they figure it out More
by freewayclyde
Employees Worked With
I don't recognize any of these names
September 13, 2019
Great staff Great Dealership it was a great experience I love my vehicle they got me exactly what I wanted got me in a perfect monthly payment I would recommend t Great Dealership it was a great experience I love my vehicle they got me exactly what I wanted got me in a perfect monthly payment I would recommend this dealership Gosch Ford in Escondido to all my friends and family. More
by ACEDIF
Employees Worked With
Bryan Cimacata
September 12, 2019
Inaccurate service department information and scheduling. First time trying out Gosch dealership after they took over the former Heller Ford which was terrible. I made an appointment to address a Ford F-150 First time trying out Gosch dealership after they took over the former Heller Ford which was terrible. I made an appointment to address a Ford F-150 recall and to have an oil change. I learned it was a multi dealer scheduler who gave me the wrong information about the service. She told me that I could drop off the truck the night before and that I had to stick around to be able to speak with the service agent. The service manager told me that this was incorrect info; we could have dropped it off. I had to spend 5 hours of my day until it was ready. A Lyft driver took me to a mall to kill some time because I lived too far away for them to take me home. The service included a free car wash but I guess the people didn’t feel like they had to hose out the truck bed which remained dirty. The Ford dealerships need to communicate or train their phone schedulers with the correct information to give to their customers. A central scheduling system does not work. At the dealership, they told me to call the service department or service manager directly to schedule any future appointment. I think there may not be a future appointment! More
by Wendy
Employees Worked With
None of the above.
September 09, 2019
Horrible customer service! So bad! I bought a new F-150 here with a 36,000 mile warranty. Now, my brakes are loud and visually damaged. They are stating they will not help me So bad! I bought a new F-150 here with a 36,000 mile warranty. Now, my brakes are loud and visually damaged. They are stating they will not help me because brakes are not covered; not true! I handed them a copy of the warranty, and they still would not help. Brake pads are not covered, but other brake parts are! They were rude, refused to give me a loaner car, and even asked me to leave! Couldn't make that up! Wow, a complete nightmare! Terrible customer service!!!!! More
by Ford T
Employees Worked With
Sean McCartney
September 04, 2019
EXCELLENT CUSTOMER SERVICE had to get a car for my college son went in not knowing what we were going to purchase but we are Ford owners - the whole process from financing to te had to get a car for my college son went in not knowing what we were going to purchase but we are Ford owners - the whole process from financing to test driving was not as painfull as I thought it would be - car shopping to me is just like going to the dentist - and I don't like the back and forth of bargaining - and this was NOT the case - we test drove 1 car and LOVED it!! our sales person and manager and Finance Manager all went above and beyond to meet our needs and make it work for us! would most def buy another car there!!! More
by Zilchar
Employees Worked With
Patrick McAllister; Alyssa M
September 03, 2019
Great service, as usual. The service reps are always friendly, helpful and knowledgeable. Service is timely and almost always spot on. I did have to come in due to low brake f The service reps are always friendly, helpful and knowledgeable. Service is timely and almost always spot on. I did have to come in due to low brake fluid that appears to be result of not having topped it up when the worked on brakes last time. More
by SueB
Employees Worked With
Shannon
August 31, 2019
F150 purchase. I special ordered a new F150 that was outside the normally optioned model. The truck came with all of the features I had specified, with the exceptio I special ordered a new F150 that was outside the normally optioned model. The truck came with all of the features I had specified, with the exception of the hard bed cover and the bed divider, a week earlier than I expected. It was explained to me both items were Dealer installed options. It took a few days to set up the installation of the two options, and it was accomplished in short order. A problem developed with the installation and it was completely resolved to my satisfaction. The sales person went out of his way to make sure I was completely satisfied along with other dealer personnel who assisted with the issue. The sales person also spent enough time with me to explain all of the questions I had with operation of the various features in which the truck was equipped. As it was a special ordered truck, I had it equipped with many options that normally would not have been provided on a standard dealer ordered truck. All my questions were fully answered to my complete satisfaction. Couldn't ask for better service.. More
by rob walker
Employees Worked With
I wish I could remember all of the people who helped resolve the minor issues I had with the installation of the bed cover and the bed divider. But, thanks to all of them for their help., Sean Sweeney
August 29, 2019
Josh took great care of our service. Got us in and out in the same day when we thought it may be done in a few days. Cost was less than we thought also. Great service . Got us in and out in the same day when we thought it may be done in a few days. Cost was less than we thought also. Great service . More
by peterbecky7507
Employees Worked With
Josh Hay
