#1 Cochran Buick GMC Monroeville

1) Customer Service. could of used an update on the car from service work done, then onto Car Butler. 2) Quality of Work. EVERY 6 months in for Car Butler AND EVERY 6 months something major has to be re from service work done, then onto Car Butler. 2) Quality of Work. EVERY 6 months in for Car Butler AND EVERY 6 months something major has to be replaced on the front of the car. 3) Friendliness. Got a few calls from Chris on the progress of the car & if I wantd to UP-GRADE to a detail job on inside of car.. 4) Overall Experience. Can't wait for the next 6 month experience. 5) Price.. Car Butler{semi-detail}job, free.. Front-end of the car $50.oo (only because of $50 deductable warrenty) otherwise $100s. Scary when the warrenty ends.. More

The #1 says it all! If your looking for a great dealership with great employees, then #1 Cochran is the decal that you want to wear proudly on the back of your car! No tricks, no gimmicks, just sim dealership with great employees, then #1 Cochran is the decal that you want to wear proudly on the back of your car! No tricks, no gimmicks, just simple friendly service with the best quality in the industry. Loran is an excellent salesman. Talking with Loran was no different than talking to a friend that I've known for years. He's very knowledgeable, friendly, and not at all pushy. The best cars at the best prices = #1 Cochran Monroeville!! More

This was my first car buying experience and I had done some shopping around and looked at another dealership and at another car, but was not thrilled with my experience nor the price of the vehicle. I fo some shopping around and looked at another dealership and at another car, but was not thrilled with my experience nor the price of the vehicle. I found myself on later that same day and found a really great deal on a used 2011 Chevy Malibu at #1 Cochran Monroeville. I decided to take a short ride up to see the car and try to get some finance questions answered. When I arrived I walked into the Certified Pre-Owned Building and was greeted kindly by Bob, coincidentally my name is Bob also. Bob asked what had brought me in and I showed him the print out of the Malibu and he promptly got the keys took me to the car and began letting me see the car. We then took a test drive in which Bob answered all my question and never made me feel as though he was trying to sell me the car unlike my test drive earlier at another dealership. When we got back from the test drive we went inside and began running some numbers and he gave me a rough idea of what the monthly payments would be. I asked to fill out a credit app, but unfortunately could not get a final answer, by then the banks were closed. Bob informed me he would contact me the next day with all the finance information and he came through. The financing was excellent and had Bob hold the car. Sure enough when I went to do the paper work and get the car on Friday, it was a breeze. I sat with Larry and he worked through all the paper work in about 25 minutes after which I met up with Bob and he proceeded to turn the keys over to me. Overall a great experience far exceeded what I expected given my experience at the previous dealership. More

i bought a car because: 1--they explained all i bought a car because: 1--they explained all options 2--they treated me like a golden customer. 3--on the i bought a car because: 1--they explained all options 2--they treated me like a golden customer. 3--on their own, they added perks to deal. 4--they did not pressure me. 5--and i developed a high level of trust in them. 6--sales attending me were professional in every way. 7--all of the best adjectives are applicable to this dealership from the owner down. More

My service consultant Ed Hickman was very helpful and friendly. He got me in and out quickly. For that I was very greatful, It made my day! friendly. He got me in and out quickly. For that I was very greatful, It made my day! More

want to say the sales people (rich)was very much informed about the cts that we just purchased (2012 cts ) alot of ifo. great sense of humor, him and chuck... the reason for this review is because rich treat about the cts that we just purchased (2012 cts ) alot of ifo. great sense of humor, him and chuck... the reason for this review is because rich treated us with a lot of respect. they proved that they wanted our business and made the right deal.. they looked for every dollar they could take off to make the price right..thank for your time... More

Great customer service willing to help with getting me in the kind of vehicle I wanted. Very professional, exceeded my expectations. would recommend Kenyatta as a sales man and #1 cochran. the kind of vehicle I wanted. Very professional, exceeded my expectations. would recommend Kenyatta as a sales man and #1 cochran. More

I was pleased with everything EXCEPT my enterest rate. I did not read the fine print on my contract and never guessed I would end up paying 21% on my loan!!! Mr. Babish was soooo personalble I never though did not read the fine print on my contract and never guessed I would end up paying 21% on my loan!!! Mr. Babish was soooo personalble I never thought he would not disclose something as important as how much the loan was REALLY costing me. More

My wife and I had a great experience here. The staff was all so nice and very helpful esp Chuck and Vince. We would definitely recommend you to any of our friends or relatives.. all so nice and very helpful esp Chuck and Vince. We would definitely recommend you to any of our friends or relatives.. More

We can not say enough how incredibly impressed and satisfied we are with the service we received from #1 Cochran and salesman, Rick Bauer. Our credit is very iffy and we were concerned that IF we got satisfied we are with the service we received from #1 Cochran and salesman, Rick Bauer. Our credit is very iffy and we were concerned that IF we got financed, the end result would be a car that would maybe last us a couple years until we could get our credit back on track. Rick was genuinely kind to us from the start. Never at any time did we feel we were being judged for our credit standing or forced into buying something we didn't want. One thing we very much appreciated was that they checked for financing first. Other dealers will let you fall in love with a car first only to tell you that you can't get it. Rick and the business manager worked very hard to find us a bank to work with and we were pleased that it was a bank that is familiar and very reputable. When it came time to finding a car, we were shocked that we were able to get one as nice as we did. It is only 2 years old and has only 17,500 miles on it. We never thought we'd be able to find such a great car especially for an even greater price. Rick and his co-workers were so kind, respectful and patient with us. I never felt pressured or judged as has happened at other dealers in the past. We know they worked very hard to get us into our wonderful car and we can not even begin to express in words our appreciation. We recommend #1 Cochran and Rick Bauer to anyone looking to buy a car regardless of their credit status. I know we and our families will be returning to #1 Cochran in the future. More