#1 Cochran Buick GMC Monroeville

I made an appointment via the internet for the Saturday before Christmas to look at/test drive a 2006 Cadillac When I arrived, the person I was to look for was not there but Dave Rocco took great care of before Christmas to look at/test drive a 2006 Cadillac When I arrived, the person I was to look for was not there but Dave Rocco took great care of me. The car was also not there. Instead of asking me to come back later or next week, they actually called the customer who had it as a loaner while his was being repaired and asked him to bring it back so I could test drive it. And he did! They did not waste that time while they waited, though. They started my credit application and did a valuation on my trade in so that process would be streamlined. Once I drove the car (which was amazing) and knew I wanted it, it didn't take too long to get everything finished. I was there longer than I expected but the whole staff did everything they could to make sure I was comfortable and not lonely. I found out today that the gentleman who kept popping into the office I was in to chat was the general manager, Chuck Yeager. Dave Rocco was very personable and honest. He gave me no unrealistic expectations regarding the new to me car or my trade. Even though I may have alarmed him somewhat during the test drive as I wanted to see how well the car accelerated, he took it all in stride. The car I bought was a bit more than I had intended to spend, but the quality and obvious care taken with the maintenance as well as the interior and exterior condition made it easy for me to commit to the extra cost. Mike Rotz was amazing with the finance process and got me a far better rate of interest than I expected. I have dealt with Cochran before (my 2003 that I traded in was purchased there new) as have other family members, and I had more confidence in them because of that going in. They validated that confidence 100% yesterday. I went in hating to be considering a used car, and walked out, keys in hand, with a far better car than I ever thought I would be able to buy. My only quibble is that the email communications were pretty bad. I was sent nonsensical boilerplate emails and my appointment was not honored in the way I expected. But that is not the fault of any of the on-site staff or anyone I had to deal with when I was there to purchase the car. I will not hesitate to recommend Cochran Monroeville to friends and family looking for a new or used vehicle. More

Very friendly and informative salesman. Excellent knowledge of the vehicle I was interested in. Answered all my questions and told me he was available should I need him after I had the vehicle for a knowledge of the vehicle I was interested in. Answered all my questions and told me he was available should I need him after I had the vehicle for a time. The processing of the paperwork was quick and efficient. More

Everyone at Cochran was very friendly and patient. I went there just to look as I like the GMC Terrains and was going to visit some Ford, Hyundai, Kia, Chevy dealers taht sold similar SUV's....I never l went there just to look as I like the GMC Terrains and was going to visit some Ford, Hyundai, Kia, Chevy dealers taht sold similar SUV's....I never left Cochran and purchased a new vehicle. More

I recently bought gmc sierra at Cochran and when I was washing it I noticed the cap on the windshiel wiper had fallen off. I went there and told them and they gave me one with no cost to me;) They were fr washing it I noticed the cap on the windshiel wiper had fallen off. I went there and told them and they gave me one with no cost to me;) They were friendly and I left very satisfied! More

I love these guys and the service is outstanding and very very convenient. As long as I keep getting this kind of service I will keep going there. very convenient. As long as I keep getting this kind of service I will keep going there. More

A piece of door trim fell off our week old car, probably broken upon assembly. Darla Hill took care of identifying and ordering a replacement part. This got us out in just a few minutes. broken upon assembly. Darla Hill took care of identifying and ordering a replacement part. This got us out in just a few minutes. More

I decided to look at a suv when I brought my truck in for an inspection two weeks ago. (my wife and I did not receive a survey for that, because We have never gotten to rate james Thomas). James not only an inspection two weeks ago. (my wife and I did not receive a survey for that, because We have never gotten to rate james Thomas). James not only did an excellent job servicing my truck, but sold me on buying an suv. Thus, I started to look while my truck was getting inspected and met Dave. I already knew what my wife and I wanted and relayed that information to Dave. He took time to let me test drive both vehicles when I told him that I wasnot going to be able to buy that day. The best thing about both guys is that neither one was pushy and did not tell you what you need. I must say that is what I have always liked about the monroeville dealership. I called Dave back (which I liked because he was the only sales rep that communicated with me out of the three others that we worked with ( competitors). He set a side an appointment, had vehicles ready, and explained features to my wife and I. We decided on the Enclave and here is another great feature about your company. Dave came over with a price and it only took him one trip over to his manager. I always hear stories about the constant battle over negotiations with sales reps and managers. This our families secon purchase and we have had 2 minute talks about pricing. You can't beat that. Your people always make us feel like we are the only ones getting service or buying a vehicle each time we are there. Thanks again to James and Dave. Respectfully, Bill and Nicole Coury More

The service was to correct a recall. The quick reception, timely work and courtious return of the vehicle was why I rated this visit so high. There was no charge so price did not enter into this visit. timely work and courtious return of the vehicle was why I rated this visit so high. There was no charge so price did not enter into this visit. More

We've bought 3 cars from Chuck, the last October 26, 2012. Chuck has always been a low pressure sales advisor, going out of his way to help you make your decision in a freindly way. 2012. Chuck has always been a low pressure sales advisor, going out of his way to help you make your decision in a freindly way. More

Todd & Larry were great to work with. They made the process as easy as possible. They both gave great customer service. This is my second car purchase from #1 Cochran. process as easy as possible. They both gave great customer service. This is my second car purchase from #1 Cochran. More