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#1 Cochran Buick GMC Monroeville
Monroeville, PA
902 Reviews
Welcome to #1 Cochran Buick GMC and Cadillac of Monroeville. Our goal is to provide you with the best car buying experience possible. We are here to assist you every step of the way, from parts and service to help with financing. We have a wide selection of new and Certified Pre-Owned vehicles, and our friendly, knowledgeable sales team is eager to help you find the one that’s right for you. But our commitment to our customers doesn’t end when the ownership experience begins. The skilled technicians in our service and parts departments are waiting to provide you with the care your vehicle deserves. If you’re in the market for a new or pre-owned vehicle, make #1 Cochran Buick GMC and Cadillac of Monroeville your next stop; located at the Monroeville MegaCenter, east of the PA Turnpike Monroeville exit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 902 reviews
January 11, 2013
I don't have any names, except Frank the shuttle driver(he was FANTASTIC)and on time. Everyone was nice, work done in very timely fashion and explained to me.Will definately choose this dealer for driver(he was FANTASTIC)and on time. Everyone was nice, work done in very timely fashion and explained to me.Will definately choose this dealer for service in the future! More
by mlogreco
Employees Worked With
don't know names, John Marasco
January 10, 2013
Normally I work with Darla Hill she is great. But this thip was fine also with no problems. As far as recommending this dealership I would definitly say no as far as purchasing a car. I have tried a few t thip was fine also with no problems. As far as recommending this dealership I would definitly say no as far as purchasing a car. I have tried a few times and have been very dissatisfied. More
by jcyphers
January 10, 2013
The only issue I had with service at cochran was the enterprise car rental. I reserved a car to use to get to work while my car was being repaired. There was no car available to me and I had to use th enterprise car rental. I reserved a car to use to get to work while my car was being repaired. There was no car available to me and I had to use the courtesy shuttle to get to work, which made me 45 minutes late for work. I had to scramble to get a ride back to cochran to pickup my car after work, because the courtesy shuttle only runs until 4 pm and I work until 5 pm. They should get a new car rental company to deal with the service department. The enterprise staff was congregated in the office with the door closed. I waited outside because I thought they were customers. Not one person asked if I needed assistance. I realized they were employees when I saw them sitting in the customer chairs playing on their cell phones. The next time I have to bring my car for service I will take a vacation day and wait for it since the car rental department is not dependable. More
by beth221781
Employees Worked With
John Salmon
January 09, 2013
Straightforward, and easy to work with. Vehicle was better than advertised, same day service and Vernon waited until it was convenient on my end to arrive. better than advertised, same day service and Vernon waited until it was convenient on my end to arrive. More
by chellie112
Employees Worked With
Vernon Kephart
January 09, 2013
service appointment was great, timely and professionally performed and the Enterprise rental staff were also great. Erica was extremely helpful. it ie always a pleasure to have my car serviced at Cochran. performed and the Enterprise rental staff were also great. Erica was extremely helpful. it ie always a pleasure to have my car serviced at Cochran. Thank you More
by dudlaz
January 09, 2013
Unfortuantely, I've had a very challenging experience with #1 Cochran since I began the sales process. When I purchased the Escalade, the rear windshield wiper was not put on the vehicle. Subsequently, t with #1 Cochran since I began the sales process. When I purchased the Escalade, the rear windshield wiper was not put on the vehicle. Subsequently, the rear glass was scratched when the wiper was turned on. It took over 6 weeks to order the replacement windshield. When I brought the vehicle in for service, the service department realized the wrong windshield was ordered. In addition to ordering the wrong windshield, they never replaced the rear emblem casing which was supposed to be apart of the work order. The work order remains open without a definite completion date. More
by cmalley
Employees Worked With
John Marasco
December 29, 2012
I worked with Chuck Yeager, Robert Frey and Shadd Murphy on the purchase of a 2013 Escalade and the sale of a 2006 Lincoln Navigator. This team was knowledgeable, friendly, efficient and responsive. I got on the purchase of a 2013 Escalade and the sale of a 2006 Lincoln Navigator. This team was knowledgeable, friendly, efficient and responsive. I got the best deal from Cochran relative to other dealers and great service in the process. Mike C. More
by mconcordia
Employees Worked With
Michael Concordia
December 29, 2012
I was not planning to buy a car, only to look and get a price for comparison, but, I found the sales person to be very helpful, he was very straight forward, and helped me to get to a deal that was exactly price for comparison, but, I found the sales person to be very helpful, he was very straight forward, and helped me to get to a deal that was exactly what I was looking for. Because the new car was at another dealer's lot and the snow, it took most of the day to trade cars and complete the purchase, but, Shawn was very helpful and supportive. Thanks! More
by Tom De Bruin
December 28, 2012
I would like to thank John Marasco and James Thomas for helping me with my issue on my 2011 Gmc Sierra. John not only offered to resolve the problem with my tires,but went above and beyond to make sure I w helping me with my issue on my 2011 Gmc Sierra. John not only offered to resolve the problem with my tires,but went above and beyond to make sure I was satified. I have and will always buy and use 1Cochran of Monroeville. Thanks Mike B. More
by monwater
Employees Worked With
Michael Bell, John Marasco
