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#1 Cochran Buick GMC Monroeville
Monroeville, PA
902 Reviews
Welcome to #1 Cochran Buick GMC and Cadillac of Monroeville. Our goal is to provide you with the best car buying experience possible. We are here to assist you every step of the way, from parts and service to help with financing. We have a wide selection of new and Certified Pre-Owned vehicles, and our friendly, knowledgeable sales team is eager to help you find the one that’s right for you. But our commitment to our customers doesn’t end when the ownership experience begins. The skilled technicians in our service and parts departments are waiting to provide you with the care your vehicle deserves. If you’re in the market for a new or pre-owned vehicle, make #1 Cochran Buick GMC and Cadillac of Monroeville your next stop; located at the Monroeville MegaCenter, east of the PA Turnpike Monroeville exit.
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Showing 902 reviews
January 10, 2014
I was given a quote on jan 3,2014 and returned to look at a ats curtosiy car upon arrival the quote increased. I have chosen to lease the vehicle and am having buyers remorse. This vehicle is a 40,000.00 at a ats curtosiy car upon arrival the quote increased. I have chosen to lease the vehicle and am having buyers remorse. This vehicle is a 40,000.00 honda accord. I was told this vehicle was cleaned and serviced. iT WAS NOT. I had made two attempts to talk to some one in service regarding how to work this car and also what fuel is used.they told me they were to busy and I would have to call back. GREAT customer service. I was told buy the sales person that you use regular unleaded as I open the gas tank lid it say premium fuel. I also have a tear in the console that I was told it was fixed ,it is not. I went to baierl cadilliac to learn how to use the controls. They have told me that I need to have the car serviced because the tire monitors were not working. I will not recommend or ever use this dealer again. Sincerely Susan bray More
by Sbray49
Employees Worked With
Chris
December 30, 2013
As usual, the customer service and attention to my needs exceeded expectations. I was looking to trade in my current car and upgrade my with a lease. Now that I have a little one on the way, safety and affo exceeded expectations. I was looking to trade in my current car and upgrade my with a lease. Now that I have a little one on the way, safety and affordability were key. Tim and the team were able to find me the perfect car with all the features I was looking for - all within my budget. I didn't know anything about leasing but they made the process seamless and I really appreciate how easy the transition was for my first experience! More
by eemeg
December 14, 2013
Great experience, we could not have been more pleased with the staff. The only thing was we had to wait 2hours while Mr. Roadhouse tried to get us a better rate when we were already approved with our own with the staff. The only thing was we had to wait 2hours while Mr. Roadhouse tried to get us a better rate when we were already approved with our own credit union of which he was made aware. More
by Diane
Employees Worked With
D. Lapinski, Philip Dallas
November 06, 2013
I took the my 2007 Hyundai Sonata there because the engine light came on and stayed on. After testing they found a sticking oil valve and replaced it it with a new one. They also took care of the reca engine light came on and stayed on. After testing they found a sticking oil valve and replaced it it with a new one. They also took care of the recall for the corosion problem of the RR Crossmember while the car was there. This way it saved me an extra trip to come back for that recall. Very satisfied...thank you!! More
by dbolchgb
Employees Worked With
Randy Irwin
October 31, 2013
I haven't purchased a new car in several years & was honestly dreading the whole process. I ended up being pleasantly surprised at my experience in dealing with Cochran!! The two gentleman that we was honestly dreading the whole process. I ended up being pleasantly surprised at my experience in dealing with Cochran!! The two gentleman that we dealt with (Louis Douglas & Philip Dallas) were exceptionally friendly as well as professional! They made us feel extremely comfortable with the process. They made it easy to trust them. Today I happily drive my new GMC Terrain with a smile on my face because of the wonderful experience of buying a car from Cochran!! They have absolutely won me over as a long-time Cochran client! More
by bornaqueen1216
Employees Worked With
Philip Dallas, Louis Douglas
October 17, 2013
My wife's vehicle was at the dealership for service and I started to look at new cars as an option instead of paying for the repair since it was out of warranty. Our salesperson was great. He was not and I started to look at new cars as an option instead of paying for the repair since it was out of warranty. Our salesperson was great. He was not overbearing and did not rush us through the process. He answered all of our questions took time to go over the standard features as well as options of the make/models we decided to look at. We were in the door and had keys to a new vehicle in about three hours with no pressure and a very good deal on the trade. More
by jsmith0727
October 11, 2013
John has replaced a new console with a damage used console against my decision. They have caused additional damage to my car and were going to correct the damage they caused. Then when requested I console against my decision. They have caused additional damage to my car and were going to correct the damage they caused. Then when requested I would rather have a different dealership fix the damage they caused to my car. They now have change their decision and said that I brought the car in with those damages. That is not true. If the carpet was damaged and the leather console box was damaged they would have noted it and brought it to my attention. They caused the damaged when the replaced the brand new lower console with the used damage console. They damage carpet when the did the work for which I intially brought the car in for service. They have been totally untrustworthy and dishonest. If they truly believed that they had not caused the additional damage why then did they not say that when I showed it to them. Why did they agree to repair. The also tried to have me agree to a fraudentlent repair of the right rear caliper.They stated it was stuck. When I came to pick up the car I had a mechanic test the caliper both manually and hydraulic function and the caliper did stick. If the caliper had been stuck the breaks woould have been overheating and the rotor and the break pads would have an irregular wear pattern. The car would also be pulling to the opposite side. The caused the additional damage to the car. Both John and Dirik and Bryan have provided the worst customer service ever More
by StacyGamt
Employees Worked With
Dirk HarperI, John Marasco
September 13, 2013
Rick was a very nice salesman, took the time to review the car. Would recommend him to any potential customer. Overall a good experience in purchasing a used car. the car. Would recommend him to any potential customer. Overall a good experience in purchasing a used car. More
by ginnylyn
Employees Worked With
Rick Bauer, Mike Rotz, Jim Birdsong
September 06, 2013
I submitted an online credit app. Justin called me and said that they would like me to come in and pick a car, that I was approved. I did exactly that but the experience was bad. Justin told me that it wa said that they would like me to come in and pick a car, that I was approved. I did exactly that but the experience was bad. Justin told me that it was all set up and to speak to either Sissy or Scott. Sissy was not in and Scott immediately switched me to Dave. No one was really interested in helping me and even acted like it was a bother to them to help me. Then Dave said that he could not find the credit app that I submitted to Justin. So he had me fill a new one out. Warren stepped in and said that he ran mine the other day ( he only looked at my score and NEVER ran the app - then Dave said sorry we can't help you. This was a very embarrassing experience and humiliating experience. If this is they way you treat potential buyers then I will NEVER darken your doors again, and will never recommend your dealerships to anyone, and I meet and see a lot of people. Remember, word of mouth can be good but when it's negative it can be extremely detrimental. Sincerely, Dr. Michael A Trenga More
by DrTrenga
Employees Worked With
Justin, Dave Rocco, Warren Babish
August 29, 2013
I had previously just been at Day Chevrolet before going to your dealership...#1 Cochran Monroeville and I must say...your name says it all!! #1 is definitely the experience I had during my visit to your de to your dealership...#1 Cochran Monroeville and I must say...your name says it all!! #1 is definitely the experience I had during my visit to your dealership! Day Chevrolet had decided what car I was going to purchase and drive!! Not even giving me a say so or even asking what my needs and wants were in the vehicle I would be working very hard to pay for and hopefully enjoy driving!! When I came to #1 Cochran, Richard Brozack worked with me and I must say, he is truly amazing! He was extremely courteous and helpful with every step of the process!! He definietely went above and beyond to make sure that my every need and concern was 110% met and satisified!! And then some! He told me he would have me in the car I wanted today and he did! I would definitely recommend him to Everyone looking to buy a car! You wont find more courteous and trustworthy service from anyone than I did with Richard Brozack! My overall experience there was a very pleasant one! I even got to meet with the managers as well as other staff! They truly work as a team! Everything is a team effort in assuring every possible need and concern the customer could have is met in every way! So, anyone looking to purchase a car for yourself or family members, I would definitely recommend you stop on in to #1 Cochran Monroeville!! Richard Brozack was indeed the finest sales consultant I have ever worked with! I feel truly lucky to have had the pleasure of working with him in every step throughout the purchasing and financing process! Thanks so very much for Everything!!! Sincerely, Eric V. Ruffner More
by steve82163
Employees Worked With
Richard Brozack
