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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.8
900 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 900 reviews

January 25, 2019

WISH THERE WERE NEGATIVE STARS The ONLY POSITIVE THING about this place is that their garage guys - NOT MANAGEMENT - do a good job. Anyone in service management is horrible and arr More

by gmcowner08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Bates
Jan 25, 2019 -

#1 Cochran Buick GMC Monroeville responded

We're sorry to hear about your experience. Our Service team has been patient while you waited for a response from your warranty company. However, they did let you know that you cannot leave your vehicle for a month while you wait for the response. The Service Manager let us know that he contacted you this morning. If you would like to speak to our Customer Care team in the meantime, feel free to email feedback@cochran.com.

Jan 25, 2019 -

gmcowner08 responded

Unfortunately, this is not the entire story, as you know. When I specifically asked if it was OK to leave the car on site until repairs were authorized, because with the holidays it was taking a lot longer, I was told it was no problem whatsoever. I was also told that Cochran would forward all service records to my warranty company, which I cannot confirm has ever happened (working on that now, I can assure you) and will affect timely processing. But primarily: instead of contacting me and saying something to the effect of 'can you give us a status update' and 'I would be happy to take your current balance payment today to get that out of the way' (because I would have HAPPILY given you my cc #), you chose to threaten me with car towing and thought far enough into the future to advise magisterial action?! I work for a law firm and if I dealt with one of my clients the way you spoke to me this morning, there would be a huge problem. Sadly: your unprofessional behavior has reflected upon the whole organization and has lost customers along the way.

January 15, 2019

Great experience! Emmanuel was extremely helpful and everyone at the dealership was very nice. They made the process simple and easy and I left with exactly what I want More

by kjedmonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Dowd, Emmanuel Beard
January 14, 2019

Crosstrek Purchase Steve was the sales rep that helped me when I purchased my 2016 Crosstrek. Steve is outstanding!! Very informative and very nice. Very easy to talk More

by kriken111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Dowd, Steve Phillips
January 08, 2019

We keep coming back! Such an easy & stress free experience which we really appreciate!! Thank you Steve, Jeff & Chris in finance. All are so knowledgeable & professional. More

by Robin G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Phillips
January 05, 2019

Great Experience! This is my third Subaru from Steve at #1 Cochran in Monroeville. Steve and the team are great to work with! They answered all of my questions and St More

by LJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave in Finance is friendly, knowledgeable, helpful and great to work with too!, Steve Phillips
December 30, 2018

Awesome Emmanuel was very knowledgeable he went right out and got me everything that I asked for and even better I got the car which was awesome wonderful exp More

by Jayonna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Beard
December 12, 2018

Great people Great service Warren an Manny took great care of me. I would definitely recommend to others. We will be returning shortly to buy another car from them More

by jaylemon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Babish, Emmanuel Beard
December 11, 2018

Went home with the right car! My husbands car was getting old and run down. Richard from Cochran showed us a few cars and we fell in love with a 2012 Toyota Camry. He was very help More

by NicandCor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Brozack, James Tompkins
December 04, 2018

Best Sales Manager Michael Walker was very professional, knowledgeable, friendly, and extremely helpful to myself and to his team. I have NEVER had this great an experie More

by MaryG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shaw, Larry Dowd, Michael Walker
December 03, 2018

Excellent buying and service experience. Steve, We would like to thank you and your colleague Mike for all of your help in the purchase of our new Subaru. Your high level of professionalism More

by JB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Phillips
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