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#1 Cochran Buick GMC Monroeville
Monroeville, PA
691 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 691 reviews
November 26, 2015
#1 crooks Horrible customer service. They don't return calls. They lie. I have actually CAUGHT them in lies more than once. They overcharge. They charge you for Horrible customer service. They don't return calls. They lie. I have actually CAUGHT them in lies more than once. They overcharge. They charge you for work they don't even do! They must think we are all stupid. Then they leave you high and dry when your vehicle isn't done. BEWARE OF THESE SHYSTERS! More
by sw
Employees Worked With
bryan
September 15, 2015
great job i have been a cochran customer for over 20 years. during that time i have had both good and bad experiences there but john salmon is by far the best i have been a cochran customer for over 20 years. during that time i have had both good and bad experiences there but john salmon is by far the best that there is! he is professional and extremely helpful and is always willing to answer questions and help. he really is the reason i keep coming back! george More
by gcb
Employees Worked With
John Salmon
July 18, 2015
no call back i went into Cochran Cadillac two weeks ago. No one seemed interested in selling a car. Then I went to the Buick dealership. I'm currently driving a 20 i went into Cochran Cadillac two weeks ago. No one seemed interested in selling a car. Then I went to the Buick dealership. I'm currently driving a 2011 Buick Enclave. The salesman had the man in the shop look at my car. I gave the salesman my financial information. I then told him what Enclave I wanted to buy. I gave him my phone number and told him to call me with the numbers. I have bought several cars and trucks there in the past. No one ever bothered to call me. I waited two weeks, still no call back. So I called Kenny Ross Buick(about fifteen miles from my home) and they were happy to sell me the Enclave I wanted. I went there on Thursday afternoon and they delivered it to my house Friday l Janice Paulat More
by sardis
Employees Worked With
Lee Plimpton
June 28, 2015
Don't Waste Your Time! Let me start off by stating that their "best market value" is nothing more than a xx way of trying to get the customer to pay more money without compr Let me start off by stating that their "best market value" is nothing more than a xx way of trying to get the customer to pay more money without compromising down to a lower price! I went in to trade my 08 DTS for a 13 XTS platinum and i should have walked out when they offered me HALF of what the DTS blue booked for!!!! They use a website that is allegedly KBB however, the ending value is a mere half of what KBB's regular website states. NO OTHER dealership that I have ever been to uses that site! I told them no deal and left as anyone with half a brain would! Later the same day, I found the exact same car at a dealership that was much more local to me for $12,000 less and they gave me the full KBB value for my DTS!!!! DO NOT TRUST THESE PEOPLE! More
by countrycaddy
June 26, 2015
Horrible customer service !!!! This has to be the worst service dept I have encountered. The manager John M, has no idea what customer service is. No one ever answers the phone, o This has to be the worst service dept I have encountered. The manager John M, has no idea what customer service is. No one ever answers the phone, or returns a call. Take your car anywhere but here. Worst experience ever !! More
by AnywherebutCochran
Employees Worked With
John Marasco
June 18, 2015
I would highly recommend John Salmon for repair and service . He took good care of my SRX and provided excellent service! Highly recommended if your car needs a service! . He took good care of my SRX and provided excellent service! Highly recommended if your car needs a service! More
by Ben123
Employees Worked With
John Salmon
May 29, 2015
BEWARE!!! AUTO BUTLER Customers.... #1 Cochran in Monroeville no longer has the Auto Butler automatic polishing machine!!!!!!!.... ...YET THEY CONTINUE TO SCHEDULE YOUR AUTO BUTLER AP #1 Cochran in Monroeville no longer has the Auto Butler automatic polishing machine!!!!!!!.... ...YET THEY CONTINUE TO SCHEDULE YOUR AUTO BUTLER APPOINTMENT....You show up THINKING they're reapplying the Auto Butler to your vehicle (which you have a written contract)....WRONG!!! While you are in a customer service waiting area, your car is taken to a separate location and they are HAND applying a TOTALLY DIFFERENT product to your vehicle WITHOUT YOUR KNOWLEDGE ..or permission, and passing it off as Auto Butler. This all happened to me May 1, 2015... Only after leaving their premises did I realize something was wrong. Upon self inspection of my vehicle,I suspected the auto butler was never reapplied and immediately went back to the dealership and questioned many people. That's when the afore mentioned truth came out. Needless to say I wasn't happy! Within the last month I have made MANY phone calls to Cochran... Getting the runaround each and every time.... PROMISED return calls that didn't come... Each time I tried to get in touch with Randy Irwin... He conveniently "just left".... When I mentioned never mind I'm tired of getting the runaround my next step is the attorney general...... Then suddenly He was "in a meeting" and will call you back by 8 PM " Randy Irwin did call me by 8:00. I voiced my concerns about the auto butler... How I was deceived, and how many other auto butler customers are being deceived by them. Mr. Irwin's response was...." You bought a warranty and we have the right to change the chemical anytime we want, we have that right." I told him I have a contract right in front of me for five years for the auto butler application...... They have no right to put another product on my vehicle without my permission .....He REPEATEDLY insisted, "you bought a warranty" . Randy Irwin is a very hard man to have a Conversation..... P.S... I did speak to Auto Butler's general office and they told me I bought a contract with AUTO BUTLER ...Cochran has no right to put another chemical on my vehicle. More
by Not a Fool
Employees Worked With
Abby ....Dave Sharo, Mike Rotz, Randy Irwin
May 21, 2015
HORRIBLE Experience all around The pre -owned salesman was rude to me on several occasions, and he thought he could push me around and tell me what to do. I did not like his attitu The pre -owned salesman was rude to me on several occasions, and he thought he could push me around and tell me what to do. I did not like his attitude. He was too aggressive and intimidating, but not in a good way for sales. I bought a pre-owned vehichle from Monroeville cochran, and lets say it has had too many mechanical problems for not even owning it 6 months. They are not willing to take care of it, and i am angry i came here for a dealership experience and do not feel I got one. Why pay $2,000 more than what the car is worth if they do not fix the problems? The finance guy was in a rush and did not explain stuff, and this was my first auto loan, and i did not know the interest rate or bank until i asked! I am shocked they called this car certified pre-owned. I had to take the car in a few times for work and they had me pay for it! I will never come here for service or to buy a car again. I do not want to be harassed so i am not entering the real salesman. The manager never got back to me and will not be willing to do anything .Go to Jim Shorkey or Kenny Ross. More
by cobra24
Employees Worked With
other
May 19, 2015
Don't have Stupid tattoed on my forhead! took my car in because just didn't seem to drive right they told me that I had not one, not two, not three, but all four of my rims were damaged took my car in because just didn't seem to drive right they told me that I had not one, not two, not three, but all four of my rims were damaged ( pot hole damage )and needed replaced, unfortunately, this was not a warranty issue and I would have to pay 2000.00 out of pocket. Feeling like I was being conned, I brought the car home, and had it checked out by other responsible mechanics, and garages. Turns out, one rim needed replaced, the other three were ok.. Definitely lost my business and everyone that I know More
by Donna
Employees Worked With
Rich Friberg
May 12, 2015
Lee Plimpton I have to say that I've heard good and bad about Cochran Monroeville over the years but, I must say Lee Plimpton changed all that. He was very attenti I have to say that I've heard good and bad about Cochran Monroeville over the years but, I must say Lee Plimpton changed all that. He was very attentive toward me even remembering my girlfriends name when we came back 2 days later after we spoke for only 5 minutes. Lee is a good salesman and was able to get me into the car I wanted and had it ready for me when I arrived to pick it up. Thanks again Lee for all your help and excellent customer service. Mike Weber More
by Monstermike442
Employees Worked With
Lee Plimpton
