Took my new Leaf in for a factory defect. They did not even look at it for a day and a half and did not communicate with me at all. I had to call and find out why my 8:40am appointment never came to by 2pm the next day. I went to retrieve my key - not even an apology. Whatever the reason, if you can do it, don't make an appointment. If you have a problem, communicate.

Communication was terrible. He spoke to me in a condescending manner when I asked questions to try and understand what work was complete and what was still left to do. My husband had a different experience when speaking to him. Never called to let us know the car was complete. I only got an automated text.

While I do like the car I was sold, the experience of purchase, and subsequent interactions, not to mention the NUMEROUS mistakes made by dealership employees while processing the paperwork, left such a bad taste in my mouth that I will definitely never return to them. After having spent 6 hours sitting at a desk doing all the purchase, finance, and insurance paperwork, we had several different Nissan employees show up AT MY HOME DURING DINNER to get signatures on documents they had neglected to complete fully and correctly days previous. This happened both of the next two nights following the purchase, and in spite of my protestations after night 1, that I didn't want to be expected to let any more strangers into my home. They couldn't wait 2 more days for me to have time to return to fill out the paperwork. Flash forward a month, and I am trying to make my first payment on the loan that I signed up for at the dealership on day of purchase. I am unable to set up online payment for the loan, because the paperwork submitted by the dealership listed by birthday wrong, and now I have to go to a bank branch in person, with my xxxxxxx birth certificate, to get the issue corrected and be able to pay my bill in the next 10 days. Nissan, I hate you and I wish I'd kept looking.

Pleasant greeting, accurate time wait, needed extra work but was offered a ride home...then decided to wait since extra work was begun immediately.

Service department was very concise, professional and patient I used a coupon. Advise me on some other work that was needed which I appreciate it wish I couldn't get done at the time. The rest of the place was very clean My only complaint would be in the waiting area where you have the Wi-Fi and the television please turn the people's court channel to Good morning America or a new show No one watched it and it was extremely loud and distracting everyone else was on their phone and it was five of us waiting.

Friendly, explained everything, caring tried to keep us comfortable. Compassionate, very willing to negotiate and very helpful.