I chose Great Lakes Honda City because they had the largest selection of Honda CR-Vs available when I was searching online. Inventory got me in the door, but the people are the reason I bought my vehicle there and will continue to return. From the start, Cierra, the Product Knowledge Expert who assisted me, set the tone for the entire experience. She was patient, attentive, and genuinely focused on helping me find the right vehicle. She never rushed me or tried to push me in a direction I wasn’t comfortable with. Instead, she encouraged me to take my time and test drive as many CR-Vs as I needed until I felt confident in my decision. That level of patience is rare. Throughout the purchasing process, she maintained consistent communication and made sure I was informed every step of the way. Even after the sale, she followed up with me twice to make sure everything was going well. That kind of follow-through shows real commitment to the customer, not just the sale. Mike, one of the Sales Managers, played a major role in making the experience enjoyable and stress-free. He brought humor into the process and kept me smiling, which made a typically stressful situation much easier to navigate. More importantly, he understood my financial limits and respected them. He worked within my budget and structured a deal that made sense for me without unnecessary pressure. He ensured I received fair value for my trade-in and helped secure financing with a monthly payment I could realistically afford. There was no confusion, no games—just clear communication and a deal that worked. Chris, the General Manager, elevated the experience even further. When an issue came up that was not caused by the dealership, he stepped in personally. Instead of passing the problem off or avoiding it, he took full ownership of the situation. He came out, spoke with me directly, and made it clear that he would make things right. Then he followed through. He found me a better vehicle than the one I was originally going to purchase and honored the deal we had already agreed upon. That level of integrity is uncommon. On top of that, he personally reached out afterward by both text and phone to make sure everything was resolved and that I was satisfied. That kind of leadership reflects directly on the quality of the dealership as a whole. The entire experience was straightforward, respectful, and customer-focused. Every person I worked with demonstrated professionalism and accountability. There was no pressure, no confusion, and no sense that I was being rushed into a decision. Instead, I felt supported and informed throughout the entire process. I will be returning to Great Lakes Honda City in the future, specifically when I am ready to purchase a Honda Passport. Based on this experience, I have full confidence that I will receive the same level of service again. I will also be recommending this dealership to others. The combination of strong inventory and exceptional staff makes it an easy choice for anyone looking to purchase a vehicle. This was not just a transaction. It was a well-managed, customer-first experience driven by people who clearly care about doing things the right way.

Recommended as a last resort. Not a good or bad dealership but they do have problems. Hard to negotiate a fair price, all Honda City/Great Lakes wanted is MSRP. Finance person is not to be trusted. Wanted Honda Service Agreement/Extended Warranty on new vehicle and he was attempting to sell 3rd Party Warranty for high cost and claim they are unable to provide Honda's Extended Warranty. I researched on the internet and found a place in Massachusetts to provide Honda's Extended Warranty for 8 years/100K miles at very good low price about $1,200 with no deductible and can go to any Honda Dealership Service Dept. nation wide. Great Lakes Honda City is not responsible or accountable for 3rd Party Warranties or other outside services as they only receive a commission selling garbage to you which you cannot get a refund. You will find yourself paying Top Dollar for a new car, so don't be swindled into other things you do not want. Accessories have an slight markup fee and labor/installation cost which is ridiculous. If you can get Student/Military Discount of $500 that will be all you get since won't budge under MSRP. They are not the Largest Honda Dealership in central New York. LaMacchia Honda in Syracuse might be as they really expanded in the last 15 years or since 2010. Honda City may have incoming vehicles on its Requisition/Invoice Listing that other Honda Dealers don't have. It is worth checking on what is available. Staff is generally pleasant but want to sell you everything under the kitchen sink. Be careful and know the cost of things prior to going to Honda City in Liverpool, NY. Don't fall for Warranty scams, Undercoating Rust Proof or Paint Protection. You can obtain a Honda Extended Service Agreement/Warranty by contacting any Honda Dealership in the USA for best price and coverage. You do not have to buy on the spot, don't be pressured into things you do not need. Avoid Markups and walk out of the dealership as they are a Bad Place. Nitrogen in the Tires is a HUGE SCAM. Say No Way, I will not pay for Nitrogen in Tires. It does nothing for the tire or performance of the car. Staff is only nice when they know they be selling the vehicle and got your money. Make Sure in Writing/ and Signed by the Manager (not sales person) when your Give a Down Deposit to Hold that It is FULLY Refundable within 48 Hours (Monday to Thursday) and 72 Hours if Weekend/Holiday is involved. They will always as for Credit Card and Social Security Number as want to do a Credit Check... you do not have to provide any information until you actually are ready to purchase the vehicle. It will be a HARD INQUIRY. If you are Financing Elsewhere DO NOT ALLOW Dealer to do Credit Check. Never Say You Are Paying In Full or In Cash/ Cashiers Check. They will never reduce cost or give you any discount. Reason: They will be losing money on Not Financing Deal. Yes! the Dealer makes money on Financing the car for you. Also, The incentives such as Student/Military Discount disappears if you do not Finance with Honda. You would think Money Talks for it does not. They want to have you pay the most possible on the vehicle. They will tell you it is a RARE or SPECIAL or Limited and HARD to Get Vehicle. That is B.S. and often not true. Do not be pressured into quick decisions. That vehicle will be there tomorrow but may not in 3 or 5 days. Don't be a fool! Use Common Sense. Service/Maintenance costs often are high as $140 - $150 Labor per hour. There is savings going to a reputable and experience Independent repair shop rather than Dealer. The problem might be availability of OE/OEM parts. We often don't like After-Market parts that Independent Repair Shops resort to. Oh! under new ownership/management is a strong indicator that previous owner likely retired and now you have people who are trying to get more from you. It's a doggy fight dog for every penny and to keep their job. Most likely your experience won't be a good as it was from the previous owner.

My husband and I drove over a hour to test drive a couple cars. Right from the start Jon Schloegel was great. He gave us all the info on both cars as we test drove them. We weren't sure which one we wanted, and we went with what we were ok with. Over the weekend, we let Jon know that we changed our minds and Jon and his team were nothing but accommodating!! Once we came back to get the Honda Pilot, Jon went the extra mile to make sure that all of our concerns were answered! We are extremely happy with Jon and his team and we are telling everyone that we know that is looking for a car to take the drive it's worth it here! Thanks again Jon!!

I just purchased a 2025 Honda CR-V from Great Lakes Honda City. My sales person was Jon Schloegel and he was great to work with throughout the entire sale. He made sure all my questions were answered and that everything went through smoothly. I wish Jon the best with his continued career with Great Lakes Honda City. He is very knowledgeable and caring sales person. And I love my new vehicle.

Just wanted to say that we are repeat customers and have gone back again to purchase a new vehicle. I think we have purchased 6 in the last 15 years or so from Honda City. All the staff we have dealt with over the years have been courteous, helpful and taken care that we have a great experience. We worked with Elizabeth this time and can only say she went above and beyond to get us into a new vehicle. We started with Brad Townsend then Mark Walker and now we have Elizabeth. Thank you and most importantly, well done!!!!

I had nothing but a great experience with GLHC. My initial contact was Jennifer Cruz on the web setting up a great deal on a 2025 Honda CRV Sport Hybird Touring. An appointment was scheduled and our direct contact was with Richard Ireland. Richard was wonderful to work with, extremely professional and knowledgeable. Never having a Hybird before, he immediately put my wife and I at ease and set up the vehicle for each of us individually. We left Great Lakes Honda completely satisfied with our new Honda. John and Anne W.