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A big thank you to Gus Nava. I am a 88 year old widow. Whenever I have a problem with my car I go to Gus. I am treated with respect and never taken advantage of. Hemborg Ford is the best.
I worked him over the past 28 years, Greg guy you work with always taking care of me and always have service ,
Robert did an excellent job helping resolve an issue I had with my vehicle and completely turned around what had initially been a frustrating experience. What I appreciated most was that Robert took the time to personally reach out, listen to my concerns, and work toward a fair resolution. He kept me informed, and made sure the actual issue with my vehicle was identified and addressed. I especially appreciated his professionalism and willingness to step in and take ownership of the situation. It made a significant difference in my overall experience and restored my confidence in the dealership. Thank you, Robert, for taking my concerns seriously and making sure everything was taken care of. Your customer service was genuinely appreciated.
Gus is our service provider and has been each time we have came in with an issue or to get truck serviced. We travel and are never in town when truck goes in shop. GUS delegates the picking up and dropping off of the vehicle. He is on top of his game, very responsive, making sure all of our needs are met. He makes it a point to do follow up calls. Several individuals say “oh yeah I will get back with you”. Never happens, GUS is one that stands on his word. Gus provides 5⭐️ service. Thanku so much Gus for making our each visit go so smoothly
4 stars because we asked for the spare tire to be added to the tire rotation and the service did not do that. Otherwise, we would have given service 5 stars.
Luis is the best. …always looks after my truck and keeps me informed. I only ever deal with Luis
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