Horrible customer service. Employees are very disrespectful especially Dave who’s in charge of repairs. He especially likes to talk down and belittle female customers. We bought a 2018 jeep in 2020, the dashboard started to buckle a few months after. We put in many claims for this issue as well as an issue with the rusted paint with Tracy, an Employee who no longer works there .We were told by Dave that Tracy took all of our files when she left and they have no records of our claims. They refuse to repair the issues. We will never purchase another Jeep from Fitzpatrick Dealer or recommend them to anyone.

Brought my Jeep in for an 02 sensor and they refused to fix my Jeep, Told me my fuel tank was broken yet didn’t offer to fix it? What kinda service department does that? They verbally abused my Jeep on the phone and told me to come pick it up. They don’t want it and don’t want to work on it? Like it was a piece of trash? Never again would I step foot in this place. Horrible people horrible service.

My second truck from this location Great people to work with Thanks for all your help Nick J

Who can honestly say that they enjoy the whole “buying a car” process? I surely cannot! I actually hate the entire process. But, buying a car at Fitzpatrick’s CJDR has shed light on the car buying experience altogether. Mark Fitzpatrick is the MAN!!! He was extremely pleasant, knowledgeable, funny, and most importantly, he was honest. Mark is the reason I keep going back to Fitzpatrick’s and will continue to for my next vehicle.

Receptionist and and service manager were great people to deal with. I went in there confused and they steered me in the right direction from the issues with my car, to where to go in, free wifi, and pleasant waiting area as well. You can make your appointments online which is convenient as well. Despite bringing my car there and no actual repairs were needed, more like "false alarms", I was not charged for their time. That's HUGE!!! I'll be going back if I need help from a Mopar professional and not to Crowley's where I originally purchased my Challenger from or Shakers where I originally wanted to go but they didn't go above and beyond.

We had an excellent time looking for our jeep,All the employees are so personable and very friendly. Mark was our sales representative hes made it a very pleasant experience and made it happen. Great guys at Fitzpatrick's, Pete .Danielczuk,Mark Fitzpatrick or any of the dealer reps are fantastic and attentive to what you need.I highly recommend this dealership we will be loyal future customers .