Tell us about your experience with City Automall Ford.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
service Dept.
parts Dept.
sales Dept.
finance Dept.
management Dept.
administration Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
We had an excellent experience, we waited for our vehicle and it took less time than we were expecting, which was great !
Got me in at my appointment time and began maintenance work immediately. Work was done quickly and professionally.
Great Service!! They responded quickly and informative to all my needs and I definitely will be back!.
Will made the long distance process easy as can be. They had exactly what I was looking for and it was as advertised.
Will was terrific I was on the hunt for a new (to me) explorer that was very specific. They had exactly what I was looking for and checked all my boxes. Got everything done in a timely manner and I couldn’t be happier!
I recently purchased a truck from City Ford and had an excellent experience working with Brendolyn throughout the process. From the very beginning, she was responsive, knowledgeable, and genuinely helpful. Whenever I had questions, she either provided an answer right away or took the time to dig deeper and find the information I was looking for. She even went the extra mile by contacting other Ford dealerships to try to obtain previous service records so I could better understand the vehicle's history. One thing I especially appreciated was that there was never any pressure or sales tactics. Brendolyn was professional, patient, and focused on helping me make an informed decision rather than pushing me into a purchase. Since I was buying a used truck, I had several questions about the drivetrain, engine, and transmission. Instead of brushing those concerns aside, she coordinated with the service team and had one of the mechanics come out and speak with me directly about the vehicle, its condition, and what I could realistically expect moving forward. That level of transparency and customer service gave me a lot of confidence in my purchase. Overall, I was very pleased with how I was treated and with the effort Brendolyn put into making sure I had the information I needed. If you're looking for a salesperson who is responsive, honest, and willing to go the extra mile for her customers, I highly recommend.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.