I lease my Ford Escapes at Klaben in Kent and get them serviced there too. I trust my salesman, Tim Sterling, and my service advisor, Kim Wolfram. That's why I go back.

Bo was great. He knows his job and he dose it well. Great person to work with.

I've been working with Kim since 2022 and I've always had an incredible service experience with her. She's friendly, communicative, knowledgeable and always goes the extra mile to make sure I'm happy and the vehicle is done on time and correctly. I've dealt with another Lincoln dealership in NE Ohio and had terrible service experiences, I'm glad Kim and Klaben are completely different

Always a great experience at Klaben. Everyone says hi, offers a water and makes sure you feel like family.

Great service from Gavin but there is an issue with Klaben. I believe the are in need of a software guy to help them out with programming of the different modules that run the vehicle. I had a factory tow package installed by Klqben, but it appears that only part of the programming was completed. There are no tow functions in Sync4 except for the trailer light test and the trailer check list. I believe the trailer sway options should be in there as well. Also I have asked them to turn on the built in Alexa and they say they can’t do it. I believe the software is there and both just need to be turned on.

In my opinion, she's meant to work in this type of field. She's authentic and transparent. I'm a good read of character, and throughout the entire process, she was herself not a saleswoman. She also saved me from being neutered since I forgot to take a picture from my Jeep. She didn't have to help me get that back as quickly as she did, but she chose to. I appreciate her for that.